Sign in

Keystone Real Estate Group LP

Sharing is caring! Have something to share about Keystone Real Estate Group LP? Use RevDex to write a review
Reviews Keystone Real Estate Group LP

Keystone Real Estate Group LP Reviews (13)

I had time to review the paperwork submitted by the Apartment Store I spoke to the five student renters of this apartment and I found out that the last renter had left mostly cleaning supplies thinking that it would be helpful to the new renter Of course he should have removed all the items from the apartmentAlso, as the inspection report supports from the move in date condition of carpet and many items were in fair condition prior to move in Therefore, I have read their response and they are charging $- hour for the clean up, which I find to be fair However they charged a collective $1,for the clean up That would represent hours of clean up at $40.00/hour I am certain that the clean up crew did not spend more than hours bagging the items and cleaning the carpet Therefore, I do find their charges to be unfair and I am not satisfied and I do feel that the students were taken advantage of Thank you for your time,

reponse to a complaint that our office received on Wednesday, April 22,regarding Mr [redacted] I would like the opportunity to explain our stancein this particular situation.Mr [redacted] and Mrs [redacted] visited our Leasing office at University Terrace, onFriday, April 17, Upon their arrival, they requested to view a furnished one bedroomapartment on their son's behalfUnfortunately at the time of the visit, their son [redacted] was not able to attend the visit.Mrand Mrs [redacted] were shown a furnished one bedroom apartment by our leasingconsultant, [redacted] ***During the tour they expressed how they liked the location,price of the apartment, the free bus pass and that [redacted] had friends that lived at UniversityTerraceWhile still on the tour Mrs [redacted] called [redacted] and told him they found anapartment for him and that they were going to secure it so he had housing for the Fall[redacted] agreed with his mom to secure the apartmentMrs [redacted] made it very clear to [redacted] that she did not want to take a risk of her son not getting housing and wanted tosecure the apartment that dayShe also mentioned that if she did not do this today, thather son would not get it done at all.As all parties returned to the office, Mrs [redacted] completed the application on her sonsbehalfIn addition to completing the electronic application, Mrand Mrs [redacted] alsocompleted a parental guaranty agreement, paid the application fee of $and a securitydeposit of $As the paperwork process was being completed, [redacted] drafted thelease agreement and emailed it to [redacted] for his signatureAt this time, Mrs [redacted] said shewas going to text her son to advise him to view and sign the lease.The overall visit was a very positive experience in our opinion and they were very relievedand thankful for our help!We certainly understand the complaint and the fact that the signature on the applicationwas truly not of ***'sHowever, according to our applications, it clearly states thefollowing; “Applicant, by execution of the within application, acknowledges and agrees thatapplicant will be liable for lost rental in the event applicants application is approved andapplicant fails to submit the necessary guaranty agreements or enter into the leaseagreement contemplated hereinThe Apartment Store will attempt to re-rent the propertyin a timely fashion but applicant shall remain responsible for all lost rent and expensesincurred by The Apartment Store as a result of applicant's failure to comply with the termsand conditions hereof."We truly feel that if pursued with a Local Magistrate, that this signature of Mrs [redacted] would hold them responsible for the terms and conditions, as we have been in front of ourLocal Magistrate and our applications have held up in court, without a signature on thelease agreement.In addition to the application, the guaranty agreement which is signed by Mrand Mrs[redacted] , clearly states "Intending to be legally bound, and in consideration of the aboveLease Agreement with Tenant, the Applicants below, jointly and severally, herebyguarantee the faithful performance of all the terms, covenants and conditions of this leaseagreement by tenant, and guarantee payments in full of all sums that may become due andowing Landlord by tenantThis guaranty shall remain in effect throughout the term of thislease and any continuation, modification, extension or renewal thereof and so long astenant may owe any sum to landlordThe liability of the undersigned shall be continuing,absolute and unconditional and Landlord shall not be required to exercise remedies againstTenant before proceeding against the undersigned".Again, we truly feel that we can hold them to the lease because they entered into and weaccepted their application.On Tuesday April 21, (two business days later), Mr [redacted] contacted [redacted] andexplained that [redacted] will not be signing the lease agreement with University TerraceHefurther explained to [redacted] that his son has found a “better option"As a PropertyManagement firm, we have a fiduciary duty to the owners of the property and do what is inthe best interest of the ownersIt is not in the best interest of the owners to release peoplefrom a contract each time they request to be releasedIn this case, the staff did exactly asthey should by explaining that this is a legal binding agreement and that unless areplacement is found, they are still responsible for the apartmentMr [redacted] was notpleased with this explanation and requested that the Director of Resident Services, [redacted] contact him to discuss the matter[redacted] called Mr [redacted] that afternoon and explained that the application had a digitalsignature and security deposit and explained that this is a legal binding agreement [redacted] [redacted] offered to email him a copy of the application, guaranty agreement, and securitydeposit receipt along with the paperwork to re-rent the apartment [redacted] alsooffered to put an ad on craigslist on their behalf and she followed through and immediatelyposted to craigslist to assist them in their situation.As a company we strongly feel that all parties entered into a legal binding agreement andalthough [redacted] did not submit any documentation, Mrand Mrs [redacted] didIfpursued with the Magistrate, we are extremely confident that it will hold upHowever, wenever want to have someone forced to live in our apartments.It is our opinion that The University Terrace staff has conducted themselves in aprofessional manner as they followed through on the terms and provisions that are setforth throughout the companyIn addition we are confident in our property that we will beable to find a replacement tenant to lease the apartment.It is our understanding that a stop payment was put on the deposit checkTherefore wehave not been paid for the application fee, nor the security depositWe confirmed with ourbank that this will take up to weeks for it to come back as "non-sufficient"Since MrandMrs [redacted] submitted payment to us but then put a stop payment on the check, once this isreturned, we do incur fees from our bank in the amount of $Therefore I amrequesting that a payment be submitted to us from Mrand Mrs [redacted] in the amount of$for the check not clearingIn addition, I am also requesting that Mrand Mrs [redacted] beresponsible for paying the application fee of $The application was submitted andbecause our program is on-line, we pay for digital signatures, hence the reason we charge a$application fee for processingI feel that this is more than fair for us to request thatthey be responsible for our lossesI am more than willing to release Mrand Mrs [redacted] from all obligations, providing that we receive a payment in the amount of $which iswhat our loss is due to processing all paperwork which they requestedOnce payment isreceived, we will then release Mrand Mrs [redacted] from any further responsibility.We thank you for your time and cooperation in this matterIf you wish to discuss thisfurther, please feel free to contact me at ###-###-####

I am writing in response to a letter in which our office received regarding a complaint from Mr*** ***, regarding the security deposit refund
Upon moving into an apartment, we provide every resident with a move in checklist (please see the attached.) The purpose of a move
in checklist is to allow the resident to thoroughly go through their new apartment and mark down any flaws in the apartment According to our checklist, the resident has one week to complete this and return it to our office We then keep this on file throughout the duration of the lease agreement When the lease expires, prior to charging the residents for any damages, we compare our move out inspection to their move in checklist, so we do not wrongfully charge the residents for something that happened prior to their arrival You can clearly see by comparing Mr***’s move out statement to his move in checklist, we did not charge him for any pre-existing damages.
Prior to our residents moving out, we provide each resident with a manual called “How to get my security deposit back” (also enclosed) This manual gives the residents very clear instructions on what we will look for during the move out inspection In addition to this packet, we also provide a date and time where they can meet an inspector and can be present during the inspection process (also attached) We encourage our residents to be present for the inspection so that they can see exactly what we see during the move out process
Once the inspection is performed, we then send this inspection sheet (enclosed), to a reputable cleaning company, painters and maintenance to make the apartment “move-in” ready Once the items are completed, each company bills us for their work We only bill to the resident what was billed to us Please find a copy of the cleaning invoice, painting invoice and our maintenance records
Mr*** is requesting a full refund of the entire security deposit Please see enclosed, a report that was sent along with his refund check that lists the deductions to his deposit In addition, attached are photos and video footage of the condition in which the apartment was left in
We do not feel that Mr*** was wrongfully charged for any of these items as we have invoices showing exactly what was paid out for this apartment to make it moready Therefore we are not willing to issue any additional refunds in this case
Thank you for your time in this matter If you should have any further questions, please contact me directly at ###-###-####
Sincerely,
The Apartment Store

I had time to review the paperwork submitted by the Apartment Store.
I spoke to the five student renters of this apartment and I found out that the last renter had left mostly cleaning supplies thinking that it would be helpful to the new renter.  
Of course he should have removed all the items from the apartment. Also, as the inspection report supports from the move in date condition of carpet and many items were in fair condition prior to move in.
Therefore, I have read their response and they are charging $35 - 40 hour for the clean up, which I find to be fair.
However they charged a collective $1,280.40 for the clean up.  That would represent 32 hours of clean up at $40.00/hour.
I am certain that the clean up crew did not spend more than 5 hours bagging the items and cleaning the carpet.
Therefore, I do find their charges to be unfair and I am not satisfied and I do feel that the students were taken advantage of.
Thank you for your time,

reponse to a complaint that our office received on Wednesday, April 22,2015 regarding Mr. [redacted]. I would like the opportunity to explain our stancein this particular situation.Mr. [redacted] and Mrs. [redacted] visited our Leasing office at University Terrace, onFriday, April 17,...

2015. Upon their arrival, they requested to view a furnished one bedroomapartment on their son's behalf. Unfortunately at the time of the visit, their son [redacted] was not able to attend the visit.Mr. and Mrs. [redacted] were shown a furnished one bedroom apartment by our leasingconsultant, [redacted]. During the tour they expressed how they liked the location,price of the apartment, the free bus pass and that [redacted] had friends that lived at UniversityTerrace. While still on the tour Mrs. [redacted] called [redacted] and told him they found anapartment for him and that they were going to secure it so he had housing for the Fall.[redacted] agreed with his mom to secure the apartment. Mrs. [redacted] made it very clear to[redacted] that she did not want to take a risk of her son not getting housing and wanted tosecure the apartment that day. She also mentioned that if she did not do this today, thather son would not get it done at all.As all parties returned to the office, Mrs. [redacted] completed the application on her sonsbehalf. In addition to completing the electronic application, Mr. and Mrs. [redacted] alsocompleted a parental guaranty agreement, paid the application fee of $40.00 and a securitydeposit of $970.00. As the paperwork process was being completed, [redacted] drafted thelease agreement and emailed it to [redacted] for his signature. At this time, Mrs. [redacted] said shewas going to text her son to advise him to view and sign the lease.The overall visit was a very positive experience in our opinion and they were very relievedand thankful for our help!We certainly understand the complaint and the fact that the signature on the applicationwas truly not of [redacted]'s. However, according to our applications, it clearly states thefollowing; “Applicant, by execution of the within application, acknowledges and agrees thatapplicant will be liable for lost rental in the event applicants application is approved andapplicant fails to submit the necessary guaranty agreements or enter into the leaseagreement contemplated herein. The Apartment Store will attempt to re-rent the propertyin a timely fashion but applicant shall remain responsible for all lost rent and expensesincurred by The Apartment Store as a result of applicant's failure to comply with the termsand conditions hereof."We truly feel that if pursued with a Local Magistrate, that this signature of Mrs. [redacted]would hold them responsible for the terms and conditions, as we have been in front of ourLocal Magistrate and our applications have held up in court, without a signature on thelease agreement.In addition to the application, the guaranty agreement which is signed by Mr. and Mrs.[redacted], clearly states "Intending to be legally bound, and in consideration of the aboveLease Agreement with Tenant, the Applicants below, jointly and severally, herebyguarantee the faithful performance of all the terms, covenants and conditions of this leaseagreement by tenant, and guarantee payments in full of all sums that may become due andowing Landlord by tenant. This guaranty shall remain in effect throughout the term of thislease and any continuation, modification, extension or renewal thereof and so long astenant may owe any sum to landlord. The liability of the undersigned shall be continuing,absolute and unconditional and Landlord shall not be required to exercise remedies againstTenant before proceeding against the undersigned".Again, we truly feel that we can hold them to the lease because they entered into and weaccepted their application.On Tuesday April 21, 2015 (two business days later), Mr. [redacted] contacted [redacted] andexplained that [redacted] will not be signing the lease agreement with University Terrace. Hefurther explained to [redacted] that his son has found a “better option". As a PropertyManagement firm, we have a fiduciary duty to the owners of the property and do what is inthe best interest of the owners. It is not in the best interest of the owners to release peoplefrom a contract each time they request to be released. In this case, the staff did exactly asthey should by explaining that this is a legal binding agreement and that unless areplacement is found, they are still responsible for the apartment. Mr. [redacted] was notpleased with this explanation and requested that the Director of Resident Services, [redacted] contact him to discuss the matter.[redacted] called Mr. [redacted] that afternoon and explained that the application had a digitalsignature and security deposit and explained that this is a legal binding agreement. [redacted] offered to email him a copy of the application, guaranty agreement, and securitydeposit receipt along with the paperwork to re-rent the apartment [redacted] alsooffered to put an ad on craigslist on their behalf and she followed through and immediatelyposted to craigslist to assist them in their situation.As a company we strongly feel that all parties entered into a legal binding agreement andalthough [redacted] did not submit any documentation, Mr. and Mrs. [redacted] did. Ifpursued with the Magistrate, we are extremely confident that it will hold up. However, wenever want to have someone forced to live in our apartments.It is our opinion that The University Terrace staff has conducted themselves in aprofessional manner as they followed through on the terms and provisions that are setforth throughout the company. In addition we are confident in our property that we will beable to find a replacement tenant to lease the apartment.It is our understanding that a stop payment was put on the deposit check. Therefore wehave not been paid for the application fee, nor the security deposit. We confirmed with ourbank that this will take up to 2 weeks for it to come back as "non-sufficient". Since Mr. andMrs. [redacted] submitted payment to us but then put a stop payment on the check, once this isreturned, we do incur fees from our bank in the amount of $25.00. Therefore I amrequesting that a payment be submitted to us from Mr. and Mrs. [redacted] in the amount of$25 for the check not clearing. In addition, I am also requesting that Mr. and Mrs. [redacted] beresponsible for paying the application fee of $40.00. The application was submitted andbecause our program is on-line, we pay for digital signatures, hence the reason we charge a$40 application fee for processing. I feel that this is more than fair for us to request thatthey be responsible for our losses. I am more than willing to release Mr. and Mrs. [redacted]from all obligations, providing that we receive a payment in the amount of $65 which iswhat our loss is due to processing all paperwork which they requested. Once payment isreceived, we will then release Mr. and Mrs. [redacted] from any further responsibility.We thank you for your time and cooperation in this matter. If you wish to discuss thisfurther, please feel free to contact me at ###-###-####.

Although the residents of this apartment are not satisfied with the return of the deposit, we have given them all the documentation for the charges for their deposit.  In the manual we provide to the tenants it clearly states if the residents would like to be present for their inspection we will make those arrangements. We prefer the residents are present so they are able to see exactly what we are looking for during the inspection.  This apartment was in such bad shape we videoed the apartment and I believe this documentation was given as well.  The charges they seem to be arguing over are all the cleaning that was needed to get this apartment move in ready for the next tenants coming in.  General cleaning was a total of $302.10, removal of trash left behind was $106.00 which the cleaners charge $50.00 per bag.  Upholstery cleaning for $132.50 and of course carpet cleaning which is written in the lease agreement for $201.40.  Also please keep in mind a couple of these residents were living in this apartment since August 2012.  If the residents renew their lease agreement we do not go in and clean each year as long as a renewal takes place. 
I do not believe we have overcharged these residents based on the information provided to them and based on the condition the apartment was left to us.  I believe the amount refunded to the residents was very fair considering the condition of the overall apartment.
If you have any further questions or concerns, please do not hesitate to contact me.

Review: I rented a place in "villas at happy valley". I sublet my apartment based on their rules and agreement. Unfortunately, the person who sublet my room left one month earlier and the manager was aware of that, however, the manager did not let me know about the situation and charge me for rent as well as late payment. They have erased my email from their system, and I didn't receive any email or notification about payments records.

The manager did not take the responsibility that they should have notified me when that person breaks the sublet agreement.Desired Settlement: Since they notified me at the middle of the month I am only responsible for half of the rent. I was able to sublet my room if I knew it at the time she left.

Business

Response:

Hello [redacted],I am very familiar with the situation as the property manager has discussed the issues [redacted]i has brought to her attention. The original two messages sent from Revdex.com was actually placed in our junk folder so this is why we have not responded until now so I apologize for the delay.[redacted] found a sublet to take over her lease agreement from September 1, 2015 until June 30, 2016. I have attached a copy of the sublet agreement for your review. She has not had any problems until June when the sublet [redacted] found left the apartment early and never paid for June rent. [redacted] was never notified when the rent was past due which after speaking with her today I agreed to void the late fees off of her account. All residents are able to access their resident portal on-line to submit a maintenance request, pay rent, etc. [redacted] is correct in stating she was never notified because on September 9, 2015 she submitted an email which I have attached allowing us to give her sublet access to the resident portal. This means we went ahead and took out [redacted]'s email and replaced the email with her sublet so she could receive notification on emergencies or if we had to access the unit since [redacted] was no longer living there. As you read the sublet agreement you will see this agreement is an agreement between the lessee and the sublet which means we are usually not involved with this situation other than accepting the paperwork so we know who is living at our property at all times Again, I went ahead and voided off the late fees for the month of June so she now has a credit of $76.00 on her account. I don't feel as though we should refund half of June's rent considering [redacted] gave us permission to change the information in the account. Thank you for contacting us and if you have any further questions or concerns, please do not hesitate to contact me.

Review: I planned to return to State College for Arts Fest weekend between 7/12/13 through 7/14/13. I called the Apartment Store 2 times before Arts Fest in order to obtain information about a re-lease and obtaining a temporary parking permit. I was informed that the office would be open until 6 PM on Friday 7/12/13 and to simply come in to the office to get a temporary permit. When I arrived in State College I learned that the office had closed at 1 PM. As a result of incorrect information provided by the office staff my car was ticketed and towed from the building that I live in because I was unable to obtain a temporary parking permit. On Monday 715/13 I explained my situation to the staff and was told a manager would call me back that day. I received no call back. I then attempted to call again on 7/16/13 and spoke with someone who refused to let me speak with a property manager. On 7/15/13 I was informed that the issue could be resolved. I am a tenet going on my third year and this incident shows a complete lack of customer service and no sympathy for loyal tenets.Desired Settlement: I believe that the apartment store should reimburse me for the towing fee of 130.00 dollars that I incurred as a result of their office staff providing incorrect information which ultimately led to the towing of my vehicle.

Business

Response:

See attached File

I am writing today in reference to a complaint which was submitted to your office, ID number [redacted], from Mr. [redacted]. Mr. [redacted] states in the complaint that he was towed from his apartment complex and would like to be reimbursed for the towing fee of $130.00.

I would like to explain our stance on this situation. Upon move in, notification was put into every move in packet explaining that our office hours change and to contact our office in advance. Our office was informed on Monday, July 8, 2013 that our offices would be closing at 1:00pm on Friday, July 12, 2013. At this time, we did post notices on our doors and changed our answering machine hours so everyone was informed in advance. However, we again, understand that this could be an inconvenience.

I do understand Mr. [redacted]'s frustration as towing in State College is always an issue, because parking is limited and you pay a premium for a space. However, Mr. [redacted] clearly knew that he should not park in a posted parking lot (signs are at the entrance stating "Parking by Permit Only"), and it is in the Rules and Regulations which were signed stating if you do not have a permit, do not park in our parking areas or you will be towed at your expense. In addition, there is a parking garage in which Mr. [redacted] could have utilized within two blocks of his apartment complex.

I am not certain who Mr. [redacted] spoke with in our office, however I wish that I did, because I could have cleared this up without him having to take this further. I have reviewed his account and he has been an outstanding, long term resident and we truly do take this into consideration when these situations arise. We have agreed that we will be refunding the full $130 towing fee to Mr. [redacted] at the address provided under "Customer Information" of this form, with the clear understanding that in the future, he may not park in the parking lot without a valid pass regardless if our office is closed.

Review: My wife and I visited the rental office of the University Terrace property on Friday, April 17 around noon. We drove 3 hours from our home in suburban Philadelphia to look for an apartment for Son who will be at Penn State in the fall. We were shown an apartment by a rental agent [redacted]. After viewing the apartment we completed what we believed was a Rental Application. We completed the application on a tablet provided by [redacted] in the office, and we paid the security deposit and application fee ($1,040.00) We were told that a lease agreement would be emailed to our son for us to review and sign. During our visit to State College we found what we believe is a better rental option. I contacted [redacted] on Tuesday, April 21 at about 9:30AM (1 business day later) and informed her that we would not be signing the lease as we have identified a better rental option for our son. [redacted] told me that their rental application is binding, and if they accept my credit information, we must sign the lease and we are obligated to a 1year term August 2015 to August 2016. [redacted] then stated that she would have her boss get back to me.At around 1PM on Tuesday, April 21st I spoke with [redacted] (Property Manager). I informed Ms. [redacted] that we will not be leasing the apartment. Ms. [redacted] recanted the same store that Ms. [redacted] had told me. She also added that if I do not want the apartment they will put it on the market, but I will have to pay a re-rental fee and if they can't find a renter I still have to pay the lease. I asked Ms. [redacted] who the renter is on the agreement . She said, "[redacted]". I stated that [redacted] has signed no documents how can he be the renter. Ms. [redacted] stated that she had his electronic signature. Ms. [redacted] explained that the tablet we completed the application on in the office captures the electronic signature. I said, [redacted] was not there so how did you capture his electronic signature. Her response was, "OH, for you forged his signature".Desired Settlement: I want the Apartment Store to agree that we have no contractual agreement to rent from them, and I want it in writting. I have placed a stop payment on my check for $1,010. If for some reason they get paid I want my money back.

Business

Response:

reponse to a complaint that our office received on Wednesday, April 22,2015 regarding Mr. [redacted]. I would like the opportunity to explain our stancein this particular situation.Mr. [redacted] and Mrs. [redacted] visited our Leasing office at University Terrace, onFriday, April 17, 2015. Upon their arrival, they requested to view a furnished one bedroomapartment on their son's behalf. Unfortunately at the time of the visit, their son [redacted] was not able to attend the visit.Mr. and Mrs. [redacted] were shown a furnished one bedroom apartment by our leasingconsultant, [redacted]. During the tour they expressed how they liked the location,price of the apartment, the free bus pass and that [redacted] had friends that lived at UniversityTerrace. While still on the tour Mrs. [redacted] called [redacted] and told him they found anapartment for him and that they were going to secure it so he had housing for the Fall.[redacted] agreed with his mom to secure the apartment. Mrs. [redacted] made it very clear to[redacted] that she did not want to take a risk of her son not getting housing and wanted tosecure the apartment that day. She also mentioned that if she did not do this today, thather son would not get it done at all.As all parties returned to the office, Mrs. [redacted] completed the application on her sonsbehalf. In addition to completing the electronic application, Mr. and Mrs. [redacted] alsocompleted a parental guaranty agreement, paid the application fee of $40.00 and a securitydeposit of $970.00. As the paperwork process was being completed, [redacted] drafted thelease agreement and emailed it to [redacted] for his signature. At this time, Mrs. [redacted] said shewas going to text her son to advise him to view and sign the lease.The overall visit was a very positive experience in our opinion and they were very relievedand thankful for our help!We certainly understand the complaint and the fact that the signature on the applicationwas truly not of [redacted]'s. However, according to our applications, it clearly states thefollowing; “Applicant, by execution of the within application, acknowledges and agrees thatapplicant will be liable for lost rental in the event applicants application is approved andapplicant fails to submit the necessary guaranty agreements or enter into the leaseagreement contemplated herein. The Apartment Store will attempt to re-rent the propertyin a timely fashion but applicant shall remain responsible for all lost rent and expensesincurred by The Apartment Store as a result of applicant's failure to comply with the termsand conditions hereof."We truly feel that if pursued with a Local Magistrate, that this signature of Mrs. [redacted]would hold them responsible for the terms and conditions, as we have been in front of ourLocal Magistrate and our applications have held up in court, without a signature on thelease agreement.In addition to the application, the guaranty agreement which is signed by Mr. and Mrs.[redacted], clearly states "Intending to be legally bound, and in consideration of the aboveLease Agreement with Tenant, the Applicants below, jointly and severally, herebyguarantee the faithful performance of all the terms, covenants and conditions of this leaseagreement by tenant, and guarantee payments in full of all sums that may become due andowing Landlord by tenant. This guaranty shall remain in effect throughout the term of thislease and any continuation, modification, extension or renewal thereof and so long astenant may owe any sum to landlord. The liability of the undersigned shall be continuing,absolute and unconditional and Landlord shall not be required to exercise remedies againstTenant before proceeding against the undersigned".Again, we truly feel that we can hold them to the lease because they entered into and weaccepted their application.On Tuesday April 21, 2015 (two business days later), Mr. [redacted] contacted [redacted] andexplained that [redacted] will not be signing the lease agreement with University Terrace. Hefurther explained to [redacted] that his son has found a “better option". As a PropertyManagement firm, we have a fiduciary duty to the owners of the property and do what is inthe best interest of the owners. It is not in the best interest of the owners to release peoplefrom a contract each time they request to be released. In this case, the staff did exactly asthey should by explaining that this is a legal binding agreement and that unless areplacement is found, they are still responsible for the apartment. Mr. [redacted] was notpleased with this explanation and requested that the Director of Resident Services, [redacted] contact him to discuss the matter.[redacted] called Mr. [redacted] that afternoon and explained that the application had a digitalsignature and security deposit and explained that this is a legal binding agreement. [redacted] offered to email him a copy of the application, guaranty agreement, and securitydeposit receipt along with the paperwork to re-rent the apartment [redacted] alsooffered to put an ad on craigslist on their behalf and she followed through and immediatelyposted to craigslist to assist them in their situation.As a company we strongly feel that all parties entered into a legal binding agreement andalthough [redacted] did not submit any documentation, Mr. and Mrs. [redacted] did. Ifpursued with the Magistrate, we are extremely confident that it will hold up. However, wenever want to have someone forced to live in our apartments.It is our opinion that The University Terrace staff has conducted themselves in aprofessional manner as they followed through on the terms and provisions that are setforth throughout the company. In addition we are confident in our property that we will beable to find a replacement tenant to lease the apartment.It is our understanding that a stop payment was put on the deposit check. Therefore wehave not been paid for the application fee, nor the security deposit. We confirmed with ourbank that this will take up to 2 weeks for it to come back as "non-sufficient". Since Mr. andMrs. [redacted] submitted payment to us but then put a stop payment on the check, once this isreturned, we do incur fees from our bank in the amount of $25.00. Therefore I amrequesting that a payment be submitted to us from Mr. and Mrs. [redacted] in the amount of$25 for the check not clearing. In addition, I am also requesting that Mr. and Mrs. [redacted] beresponsible for paying the application fee of $40.00. The application was submitted andbecause our program is on-line, we pay for digital signatures, hence the reason we charge a$40 application fee for processing. I feel that this is more than fair for us to request thatthey be responsible for our losses. I am more than willing to release Mr. and Mrs. [redacted]from all obligations, providing that we receive a payment in the amount of $65 which iswhat our loss is due to processing all paperwork which they requested. Once payment isreceived, we will then release Mr. and Mrs. [redacted] from any further responsibility.We thank you for your time and cooperation in this matter. If you wish to discuss thisfurther, please feel free to contact me at ###-###-####.

Review: I put money down on an apartment with one of my friends from Penn State College on 10/29/13 .We each put in 294.25 each for a security to hold the apt for next Sept. 2015. Well the girl I was gonna room with decided to attend another college , we notified the apart place right away and they made me to pay a remarketing fee of 294.25 to put in back on market even thought I notified them early enough. I believe this is an in justice I want my 294.25 fee back because I didn't even make the attempt to move in it was only a couple of months. This place is terrible they were unclear and unprofessional in there dealing.Desired Settlement: I would like my fee of 294.25 that they claim to use for relisting the apartment that was never used by me anyway.

Business

Response:

I am responding to the complaint filed by [redacted], ID# [redacted]. She is currently disputing a $294.25 marketing fee The Apartment Store charged her to market the apartment she planned on moving into on 8/23/14. I have attached a copy of the lease dated 8/23/14 to 8/13/15 which she signed on 3/6/14. She then informed us that her and her roommate would not be living at [redacted] in August 2014. Our standard policy if a student/professional signed a lease agreement with us is to fill out "re-rental" paperwork and pay The Apartment Store a half a months rent of their share of the rent to begin the marketing process. We placed the apartment back on the market and started marketing the apartment to any prospective clients that were interested. I have also attached a copy of the re-rental paperwork that was signed by [redacted] on 5/1/14 which she agreed to all the terms and conditions of the re-rental. Once the replacement was found we refunded [redacted] and her roommate the original security deposit they both placed down on the apartment, and fully released her and her roommate of any further obligation for their lease agreement for Park Hill apartments, apartment #[redacted].

Review: I recently applied for a fall semester lease using the apartment store. When signing the application, the representative at the apartment store told me that the rent for this would be $695.00 per month. When I received the lease, the dates where from 8/16/13 to 12/23/13 which is approximately 4 months. What they failed to tell me when I signed the application was that my rent would not be pro-rated for the months of August and December, and the total rent I would owe is $3,475.00, or 5 payments of $695.00. I thought this was very deceitful as my lease terms were only for 4 months yet I was paying for 5 months. In reality I will be paying more like $868.75 per month, which is $3,475.00 divided by the four months of my lease terms. I called to ask about this but they would not consider changing the lease terms, and unfortunately by signing the application they have told me that I committed to paying the full semester rent even though it is not the monthly amount that I was told.Desired Settlement: I would like to see if there any avenues I can pursue so that I will be refunded $695.00, which is equivalent to the 5th month rent that I will be paying with this lease. My lease term dates does not include a 5th month so I don't think I should have to pay rent for it. If I were to receive this refund, then I would be paying the $695.00 per month rent that was originally told to me.

Business

Response:

August 28, 2013

I am writing today in reference to a complaint which was submitted to your office, ID number 9675450 from Mr. [redacted]. Mr. [redacted] states in the complaint that he would like to have $695.00 refunded to him because he feels he was wrongfully informed of what is considered a semester lease.

I would first like to start off by explaining that in a college town such as State College, Pa, you will very rarely ever find a Landlord who will offer a semester lease. As you are aware, The Apartment Store works on behalf of owners and it’s in the owner’s best interest to lease for 12 months and not just a semester. As you may also be aware, there is not a demand for student housing in the January time frame, hence another reason why Landlords do not offer semester leases. Mr. [redacted] rented with us at a new property called The Villas at Happy Valley. This property at the beginning was not a high demand property, because it is not in the immediate downtown location, and because students didn’t really know about the property, to fill it up, we did offer semester leases. The leases begin on August 16, 2013 and go until December 23, 2013. At this time, we are not aware of any other landlord in State College, or within a 15 mile radius that is offering a semester deal. The normal monthly rate on a 12 month lease at this location is $595 per month. For a semester lease, because the owners will lose rental income and we are anticipating it not filling in January, we did increase the rental rates to $695 per month. Still an amazing deal again considering nobody else is offering this.

The Apartment Store does not offer pro-rated lease agreements, rather we do installment leases. Our semester lease agreements do require a full payment of $695 for the first installment and an additional four installments thereafter which totals to $3475.00. On the application, it does not specify actual lease terms, but rather basic information. The lease agreement is what defines the terms and conditions. If Mr. [redacted] did not agree to the terms of the lease, he did not have to sign the lease, nor take occupancy. We would have then put the apartment back on the market in an effort to find a replacement.

We are not willing to negotiate the rental rate, nor the terms and conditions of this lease agreement. We at The Apartment Store feel that students were extremely lucky to find a deal such as what we are offering at The Villas. If Mr. [redacted] is not satisfied, we would be more than happy to assist him with finding a replacement tenant by putting the apartment back on the market for him, once he completed the necessary re-rental agreement forms.

If you should have any further questions, please feel free to contact me directly.

Thank you for your time.

Sincerely,

Assistant Vice President of Marketing and Leasing

Review: The Apartment Store falsely deducted charges from my security deposit. They did not provide adequate listings for the charges. I left the apartment in better condition than it was left to me. The charges are completely ridiculous.Desired Settlement: I am owed $264.24 for the false charges, which include; general cleaning - $114.48, paint damaged walls - $65.00, crisper cover - $33.31, labor for crisper cover - $8.69, administration fees - $42.76. I also believe they over-charged me for other items on the list but I would need to see receipts to be sure.

Business

Response:

I am writing in response to a letter in which our office received regarding a complaint from Ms. [redacted], regarding the security deposit refund. Upon moving into an apartment, we provide every resident with a move in checklist. (Please see the attached.) The purpose of a move in checklist is to allow the resident to thoroughly go through their new apartment and mark down any flaws in the apartment. According to our checklist, the resident has one week to complete this and return it to our office. We then keep this on file throughout the duration of the lease agreement. When the lease expires, prior to charging the residents for any damages, we compare our move out inspection to their move in checklist, so we do not wrongfully charge the residents for something that happened prior to their arrival. You can clearly see that according to Ms. [redacted]s move in checklist, she does not specify that there were any damages to the crisper cover in the refrigerator, that is why she was charged for this items replacement. Prior to our residents moving out, we provide each resident with a manual called “How to get my security deposit back” (also enclosed). This manual gives the residents very clear instructions on what we will look for during the move out inspection. In addition to this packet, we also provide a date and time where they can meet an inspector and can be present during the inspection process. We encourage our residents to be present for the inspection so that they can see exactly what we see during the move out process. Once the inspection is performed, we then send this inspection sheet (enclosed) to a reputable cleaning company, painters and maintenance to make the apartment “move-in” ready. Once the items are completed, each company bills us for their work. We only bill to the resident what was billed to us. (Please find a copy of the cleaning invoice, painting invoice and our maintenance records.) Ms. [redacted] is stating that she was not provided an adequate listing of the charges. Please see enclosed, a report that was sent along with her refund check that lists the deductions to her deposit. In addition, had she notified our office, we would have more than happy to provide her with additional invoices had she deemed necessary. However, as a Landlord, we have the obligation to provide a list of deductions and this is what we have done. We do not feel that Ms. [redacted] was wrongfully charged for any of these items as we have invoices showing exactly what was paid out for this apartment to make it move-in ready. Therefore we are not willing to issue any additional refunds in this case. Thank you for your time in this matter. If you should have any further questions, please contact me directly at ###-###-####. Sincerely, [redacted].??

Review: This is a rental property to five students.The students determined to move out at the end of the lease and receive their escrow back.This company has charged the group for cleaning costs of $1280.00 for the apartment. None of the charges were for damage. I know that upon their departure from this apartment the apartment was in reasonable condition in relation to the way they rented it.I have received an itemized bill describing the cleaning costs and they are unreasonable. This company has crossed the line in how they handle renter complaints in showing very little respect and their business conduct is unacceptable.Desired Settlement: I am looking for full reimbursement of the escrow for the entire group.Total Reimbursement for the group is $2,693.00At this time they have reimbursed $1412.60, which leaves a balance of $1,280.40

Business

Response:

I am writing in response to a letter in which our office received regarding a complaint from Mr. [redacted], regarding the security deposit refund.

Upon moving into an apartment, we provide every resident with a move in checklist (please see the attached.) The purpose of a move in checklist is to allow the resident to thoroughly go through their new apartment and mark down any flaws in the apartment. According to our checklist, the resident has one week to complete this and return it to our office. We then keep this on file throughout the duration of the lease agreement. When the lease expires, prior to charging the residents for any damages, we compare our move out inspection to their move in checklist, so we do not wrongfully charge the residents for something that happened prior to their arrival. You can clearly see by comparing Mr. [redacted]’s move out statement to his move in checklist, we did not charge him for any pre-existing damages.

Prior to our residents moving out, we provide each resident with a manual called “How to get my security deposit back” (also enclosed). This manual gives the residents very clear instructions on what we will look for during the move out inspection. In addition to this packet, we also provide a date and time where they can meet an inspector and can be present during the inspection process (also attached). We encourage our residents to be present for the inspection so that they can see exactly what we see during the move out process.

Once the inspection is performed, we then send this inspection sheet (enclosed), to a reputable cleaning company, painters and maintenance to make the apartment “move-in” ready. Once the items are completed, each company bills us for their work. We only bill to the resident what was billed to us. Please find a copy of the cleaning invoice, painting invoice and our maintenance records.

Mr. [redacted] is requesting a full refund of the entire security deposit. Please see enclosed, a report that was sent along with his refund check that lists the deductions to his deposit. In addition, attached are photos and video footage of the condition in which the apartment was left in.

We do not feel that Mr. [redacted] was wrongfully charged for any of these items as we have invoices showing exactly what was paid out for this apartment to make it move-in ready. Therefore we are not willing to issue any additional refunds in this case.

Thank you for your time in this matter. If you should have any further questions, please contact me directly at ###-###-####

Sincerely,

The Apartment Store

Check fields!

Write a review of Keystone Real Estate Group LP

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Keystone Real Estate Group LP Rating

Overall satisfaction rating

Description: APARTMENT FINDING & RENTAL SERVICE

Address: 444 College Ave Ste 210, State College, Pennsylvania, United States, 16801

Phone:

Show more...

Web:

This website was reported to be associated with Keystone Real Estate Group LP.



Add contact information for Keystone Real Estate Group LP

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated