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Keystone Sales LLC

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Reviews Keystone Sales LLC

Keystone Sales LLC Reviews (8)

Initial Business Response / [redacted] (1000, 7, 2015/11/04) */ We have reviewed the customers file and claim with the administratorKeystone does not adjudicate claims the administrator is the one who determines approval or denialMr [redacted] contacted us on 9/3/for cancellationHe was given the cancellation procedures to follow in order to get a prorated refundWe then spoke to him again on 9/15/in which he was given the cancellation procedures againAll automatic withdrawal was removed as of 9/3/We then spoke to Mr [redacted] again on 10/14/about cancellationHe was given the procedures again to follow and we also advised him that the account was set to cancel for non payment the following dayAt this time his account was canceled for non payment since no payment was received and no paperwork was received to properly terminate the programWe do not provide refunds on accounts that cancel for non payment being that they are over days past due however we will make an exception and allow Mr [redacted] a prorate if he is able to provide the documentation that we advised him of previouslyPlease let us know if there are any questionsThank you

Initial Business Response / [redacted] (1000, 7, 2016/02/26) */ Customers refund has already been mailed and cashedThank you and let us know if there is anything else we can help with Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2015/06/26) */ We apologize if you have had a difficult time getting through to usOur customer service team is here from 8-central time Monday through Friday and would be happy to assist you with the proper procedures if you are looking to terminate the programPlease contact us at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 11, 2015/06/25) */
We have reviewed this customer's complaint and have removed him from our mailing and phone listsWe appreciate his feedback with regard to the notice he received and will consider it carefullyIn his complaint he states that he received
several notices from our company but this is not the caseWe sent only one notice to this customer offering him a chance to purchase additional coverage from our companyIf he received more than one notice than he is receiving those from other companies that offer similar programs to oursAgain we have removed him from our mailing and phone lists but can not guarantee that the companies who sent him the other notices he received will not contact him in the futureIf he wishes to be removed from those other companies lists he would need to contact the other notices he received

Initial Business Response /* (1000, 7, 2015/06/26) */
We apologize if you have had a difficult time getting through to us. Our customer service team is here from 8-5 central time Monday through Friday and would be happy to assist you with the proper procedures if you are looking to terminate the...

program. Please contact us at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 7, 2015/11/04) */
We have reviewed the customers file and claim with the administrator. Keystone does not adjudicate claims the administrator is the one who determines approval or denial. Mr. [redacted] contacted us on 9/3/2015 for cancellation. He was given the...

cancellation procedures to follow in order to get a prorated refund. We then spoke to him again on 9/15/2015 in which he was given the cancellation procedures again. All automatic withdrawal was removed as of 9/3/2015. We then spoke to Mr. [redacted] again on 10/14/2015 about cancellation. He was given the procedures again to follow and we also advised him that the account was set to cancel for non payment the following day. At this time his account was canceled for non payment since no payment was received and no paperwork was received to properly terminate the program. We do not provide refunds on accounts that cancel for non payment being that they are over 60 days past due however we will make an exception and allow Mr. [redacted] a prorate if he is able to provide the documentation that we advised him of previously. Please let us know if there are any questions. Thank you.

Initial Business Response /* (1000, 5, 2015/09/11) */
Contact Name and Title: [redacted]/ Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@keystonevsc.com
Customers check was mailed out last week total of $2649.00. Check number for reference is 1306. We apologize for the...

inconvenience there are steps that have to be taken when it comes to refunds. If there are any further questions please let us know. We unfortunately have no control over EFG and there decisions. We will assume this as resolved unless informed otherwise. Please keep an eye out for the refund as it does come in live check format. Have a great day.
Final Consumer Response /* (2000, 13, 2015/09/14) */
I just got home from work and noticed that I had a check from Keystone for the refund amount. I am happy that I received it, but still think the way that they do business is unethical. I was told more than once that I would get the check within 6-8 weeks and then when it was past that time and I started to question about where my check was, I received no response. I waited a couple weeks and tried again and this last week I told them that if I did not receive a check by Friday I would be in contact with a lawyer. Low and behold I received the check today with a postmark of 9/8.
Still very frustrating and was always given incorrect information. They cancelled me within 3 weeks and then took 14 weeks to return my money, something is not right there.

Initial Business Response /* (1000, 7, 2016/02/26) */
Customers refund has already been mailed and cashed. Thank you and let us know if there is anything else we can help with.
Initial Consumer Rebuttal /* (2000, 9, 2016/02/26) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)

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Address: 3906 S Old Highway 94 STE 300, Saint Charles, Missouri, United States, 63304-2853

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www.keystonevsc.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Keystone Sales LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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