Keystroke Quality Computing

[redacted] I purchased the latest version of Act! from Keystroke and their self-hosting kickstart service I want to emphasize on the fact that before purchasing Act!, the upper management at Keystroke confirmed that it would be compatible with my current OS The Kickstart program was sold to me as a turnkey service by KeystrokeAs per their salesman, they were supposed care of everything (setup and configuration) on my server, client machines and handheld devices Three weeks after my purchase, no news from KeystrokeI finally got tired of waiting and decided to call them to determine when they would initiate Act! setup and configuration Although there are less then people working at Keystroke, it appeared as all of these people were working on different continentsOne person asking another one to contact me, then asking another personMore than four weeks after my purchase, I finally got a call from one of them Within minutes of trying to install Act, I realized things were going to get messyThe installation would fail systematicallyAfter performing windows updates, still no success Act! is NOT compatible with my operating system...I guess Keystroke upper management got it wrong from the start This meant that my server had to be backed up, formatted and a new OS had to be purchased and installedThis means time...a lot of time that I don't have To make things worse, the people from Keystroke informed me that my VIP package was limited to hours of supportWhat VIP service? I never purchased a VIP service, I purchased a Kickstart service!? It appears that Keystroke have converted my Kickstart service internally to a VIP service, and this, without my consent and regardless of the fact that my invoice reads Kickstart In the end, I finally ended up coming at work on a SundayIt took over hours of installation, configuration to get the basic workingNone of the listed services provided under their Kickstart program were ever delivered In the end, Keystroke management have proposed to reimburse 50% of my VIP service which I never purchased...However, three weeks following their proposal, I have received nothing I contacted them again and again, but they do not return my emails nor my phone calls [redacted]