KFC Yum! Center

We received the attached complaint from a ticket purchaser for an event at our venueWe have been able to resolve the issue with our customer and the response is belowThanks! #1f497d"> [redacted] | Director of Marketing | KFC Yum! Center(O) ###-###-#### | (C) ###-###-#### | (F) ###-###-#### [redacted] | www.kfcyumcenter.comOne Arena Plaza | Louisville, KY | 40202- [redacted] Connect with us: Facebook | Twitter | Instagram KFC Yum! Center Insider Download our App Ok, thank you so muchSent from [redacted] s Iphone On Mar 21, 2015, at 9:PM, [redacted] > wrote: Hi [redacted] We will be able to get you tickets for that concertI'll have more details after I see the promoter next weekendThanks! [redacted] Director of Marketing [redacted] ###-###-#### - cell ###-###-#### - office On Mar 21, 2015, at 10:AM, [redacted] > wrote: Hi [redacted] I prefer the [redacted] concertThank youSent from [redacted] s Iphone On Mar 21, 2015, at 9:AM, [redacted] > wrote: Hi [redacted] We will be able to get you tickets for either of those showPlease let me know which you preferThanks! [redacted] Director of Marketing [redacted] ###-###-#### - cell ###-###-#### - office On Mar 20, 2015, at 7:PM, " [redacted] Hi [redacted] ! The other events that I was looking at was [redacted] concert or the [redacted] showThank you so muchSent from [redacted] s Iphone On Mar 20, 2015, at 12:PM, [redacted] M [redacted] < [redacted] > wrote: Hi [redacted] Let me know what other events you were looking at and I’ll see if they are an optionThanks! [redacted] | Director of Marketing | KFC Yum! Center(O) ###-###-#### | (C) ###-###-#### | (F) ###-###-#### [redacted] | www.kfcyumcenter.comOne Arena Plaza | Louisville, KY | 40202- **Please update your contact info for me as my last name and email have changedThanks! [redacted] Connect with us: Facebook | Twitter | Instagram KFC Yum! Center Insider Download our App From: [redacted] Sent: Friday, March 20, 12:PMTo: [redacted] M***Subject: Re: Fleetwood Mac Revdex.com Complaint Hi [redacted] ! I'm terribly sorry that I missed your call yesterday as I was in a staff meetingI tried to call you a few minutes ago but wasn't able to reach you therefore I left a voicemailUnfortunately I won't be able to take the Stevie Wonder tickets because we have mandatory overtime next week and I won't have enough time to request off due to employment policiesI was wondering if I could get tickets to a different event at your venue? I did view your website and seen that there were a couple of different events that I would like to attend if I could get tickets to one of those events I would have ample time to request off if it does fall in an overtime weekThank you so muchSent from [redacted] s Iphone On Mar 20, 2015, at 10:AM, [redacted] M [redacted] < [redacted] > wrote: Hi *** I received a letter from the Revdex.com yesterday with and complaint regarding the weather issues you had in Monticello, KY that prevented you from attending the Fleetwood Mac concert at the KFC Yum! CenterI left you a message yesterday to discuss, and I wanted to follow up with an email We are very sorry you missed the concertUnfortunately, refunds and exchanges are completely controlled by the tour, and as a venue, we aren’t permitted to make these types of decisions for themHowever, the promoter has been very gracious to work with and would like to offer you four tickets to the upcoming Stevie Wonder concert at our venueThe event is in the same genre/era of music, and the value of the tickets is more than you had paid for your Fleetwood Mac ticketsPlease let me know if we can get these tickets for you Thanks! [redacted] | Director of Marketing | KFC Yum! Center(O) ###-###-#### | (C) ###-###-#### | (F) ###-###-#### [redacted] | www.kfcyumcenter.comOne Arena Plaza | Louisville, KY | 40202- **Please update your contact info for me as my last name and email have changedThanks! [redacted] Connect with us: Facebook | Twitter | Instagram KFC Yum! Center Insider Download ou

We received the attached complaint from a ticket purchaser for an event at our venue. We have been able to resolve the issue with our customer and the response is below. Thanks!
#1f497d"> 
[redacted] | Director of Marketing | KFC Yum! Center(O) ###-###-#### | (C) ###-###-#### | (F) ###-###-####[redacted] | www.kfcyumcenter.comOne Arena Plaza | Louisville, KY | 40202-1363
 
[redacted]
 
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Ok, thank you so much. Sent from [redacted]s Iphone
On Mar 21, 2015, at 9:19 PM, [redacted]> wrote:
Hi [redacted]
 
We will be able to get you tickets for that concert. I'll have more details after I see the promoter next weekend. Thanks!
[redacted]
Director of Marketing
[redacted]
###-###-#### - cell
###-###-#### - office 
 
 
On Mar 21, 2015, at 10:06 AM, [redacted]> wrote:
Hi [redacted]. I prefer the [redacted] concert. Thank you. Sent from [redacted]s Iphone
On Mar 21, 2015, at 9:12 AM, [redacted]> wrote:
Hi [redacted]
We will be able to get you tickets for either of those show. Please let me know which you prefer. Thanks! [redacted]
Director of Marketing
[redacted]
###-###-#### - cell
###-###-#### - office 
 
 
On Mar 20, 2015, at 7:25 PM, "[redacted]
Hi [redacted]! The other events that I was looking at was [redacted] concert or the[redacted] show. Thank you so much. Sent from [redacted]s Iphone
On Mar 20, 2015, at 12:07 PM, [redacted] M. [redacted] <[redacted]> wrote:
Hi [redacted]
 
Let me know what other events you were looking at and I’ll see if they are an option. Thanks!
 
[redacted] | Director of Marketing | KFC Yum! Center(O) ###-###-#### | (C) ###-###-#### | (F) ###-###-####[redacted] | www.kfcyumcenter.comOne Arena Plaza | Louisville, KY | 40202-1363
 
**Please update your contact info for me as my last name and email have changed. Thanks!**
 
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From: [redacted] Sent: Friday, March 20, 2015 12:03 PMTo: [redacted] M. [redacted]Subject: Re: Fleetwood Mac Revdex.com Complaint
 
Hi [redacted]! I'm terribly sorry that I missed your call yesterday as I was in a staff meeting. I tried to call you a few minutes ago but wasn't able to reach you therefore I left a voicemail. Unfortunately I won't be able to take the Stevie Wonder tickets because we have mandatory overtime next week and I won't have enough time to request off due to  employment policies. I was wondering if I could get tickets to a different event at your venue? I did view your website and seen that there were a couple of different events that I would like to attend if I could get tickets to one of those events I would have ample time to request off if it does fall in an overtime week. Thank you so much. Sent from [redacted]s Iphone
On Mar 20, 2015, at 10:20 AM, [redacted] M. [redacted] <[redacted]> wrote:
Hi [redacted] 
I received a letter from the Revdex.com yesterday with and complaint regarding the weather issues you had in Monticello, KY that prevented you from attending the Fleetwood Mac concert at the KFC Yum! Center. I left you a message yesterday to discuss, and I wanted to follow up with an email.
We are very sorry you missed the concert. Unfortunately, refunds and exchanges are completely controlled by the tour, and as a venue, we aren’t permitted to make these types of decisions for them. However, the promoter has been very gracious to work with and would like to offer you four tickets to the upcoming Stevie Wonder concert at our venue. The event is in the same genre/era of music, and the value of the tickets is more than you had paid for your Fleetwood Mac tickets. Please let me know if we can get these tickets for you.  
Thanks!  
[redacted] | Director of Marketing | KFC Yum! Center(O) ###-###-#### | (C) ###-###-#### | (F) ###-###-####[redacted] | www.kfcyumcenter.comOne Arena Plaza | Louisville, KY | 40202-1363
 
**Please update your contact info for me as my last name and email have changed. Thanks!**
 
Connect with us:
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KFC Yum! Center Insider
Download ou

Hello! I have been in contact with the Yum center but I
still haven't received any tickets from them. Thank you! [redacted]