Thank you for mediating this consumer complaint from our customer, Case Number: 12141776..Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Garcinia and Mango Cleanse products on a day trial basis back on 03/11/and paid the shipping and handling fees of $and $The trial expired on 03/25/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/25/$for the Garcinia and $for the Mango Cleanse.Customer had contacted our Customer Service on 03/26/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer contacted our Customer Service again on 05/05/however the customer’s account has been flagged as chargeback due to disputed chargesUnfortunately, the chargeback processor and credit card companies have have reviewed the customer’s claim and have ruled the dispute in our favorWe appreciate your understanding.Please relay this message to our customer, and feel free to let us know if you should have any questions
Thank you for mediating this consumer complaint from our customer, Case Number: 12141776..Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Garcinia and Mango Cleanse products on a day trial basis back on 03/11/and paid the shipping and handling fees of $and $The trial expired on 03/25/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/25/$for the Garcinia and $for the Mango Cleanse.Customer had contacted our Customer Service on 03/26/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer contacted our Customer Service again on 05/05/however the customer’s account has been flagged as chargeback due to disputed chargesUnfortunately, the chargeback processor and credit card companies have have reviewed the customer’s claim and have ruled the dispute in our favorWe appreciate your understanding.Please relay this message to our customer, and feel free to let us know if you should have any questions