I am the salesperson who has been working with *** Attached you will see the e-mail I sent [redacted] on Friday 10-18-after meeting with her on Thursday 10-17-for her to come back and select a remnant for her vanity top At that time she asked me if there would be an additional cost for the top and I mistakenly said no (Please see my explanation in the attached e-mail) [redacted] has been a very particular customer who was looking for just the right stone for her vanity Remnants are sometime difficult to work with when people are looking for something specific [redacted] originally had picked a piece of Calcutta Gold marble and was having another fabricator do the fabrication and installation of the top That fabricator said there was a stain on the marble and he was concerned about it When remnants are purchased they are sold as is We do have a sign off sheet stating that and [redacted] signed it on 6-28-(see attachment) We don’t usually take them back but I was trying to help [redacted] so I did accept the return and said she could pick another remnant I also told her at that time it would be an additional for us to fabricate and install the remnant I hadn’t heard anything from [redacted] from 6-28-to, I believe, 6-25-14, basically one year later I really had thought she had done something else with another company Since June of this year [redacted] has been back a few time and didn’t find anything she liked so decided to wait awhile and come back laterPrior to this last visit she did find a piece of Minuet that would work for her, unfortunately that piece got lost or broken, which we state on the sign off sheet “unforeseen events can take place.” That brings us to this last visit, which she found a piece of Cirrus and I thought we would be able to put this job to rest I can understand ***’s frustration, but I honestly feel we tried to take care of her It is my feeling that the best solution to this complaint is to give [redacted] back her that she paid for the Calcutta Gold and she can use that to work with another fabricator We are very concerned about customer satisfaction, our business image and reputation in the industry and we take complaints like this seriously Please see the attachments to support what we have done and what I have just explained Attachment #e-mail on 10-18-to [redacted] explaining extra cost Attachment #sign off sheet for original remnant Attachment #paid invoice showing the amount of credit for the returned Calcutta Gold I would be happy to address any other questions or concerns that you have Thank you [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Below is my correspondence e-mail in reply to their offer of refunding me only $+ tax and find my own fabricator I am not willing to accept their refund check of $ because it won't be enough to cover any of the extra cost of to go looking for a fabricator, paying for the labor, transport company to transport a breakable piece of granite plus the unknown weather I get the same Cirrus stone I selected last week base on past history All I am asking now is they complete the vanity top with the Cirrus remnant I selected last week without charging me extra I have waited months If they are not willing to complete the vanity top themselves, I will be no longer interested in looking for a fabricator, hauling stones from KG ***n, but instead I would go to a granite company to complete this months old project According to ***'s calculation per his invoice below on a new piece of Cirrus stone vanity; 1,+ $tax = $1,Cirrus stone $labor plus the refund of Calcutta Gold of $from June I would want at least a check of $2, I am not even charging my wasted effort and time for the past months It would be cost effective for K G ***n to finish the project themselves as I am not willing to haul stone from their yard I will not accept a $refund with a flab of stone ***
I am the salesperson who has been working with *** Attached you will see the e-mail I sent [redacted] on Friday 10-18-after meeting with her on Thursday 10-17-for her to come back and select a remnant for her vanity top At that time she asked me if there would be an additional cost for the top and I mistakenly said no (Please see my explanation in the attached e-mail) [redacted] has been a very particular customer who was looking for just the right stone for her vanity Remnants are sometime difficult to work with when people are looking for something specific [redacted] originally had picked a piece of Calcutta Gold marble and was having another fabricator do the fabrication and installation of the top That fabricator said there was a stain on the marble and he was concerned about it When remnants are purchased they are sold as is We do have a sign off sheet stating that and [redacted] signed it on 6-28-(see attachment) We don’t usually take them back but I was trying to help [redacted] so I did accept the return and said she could pick another remnant I also told her at that time it would be an additional for us to fabricate and install the remnant I hadn’t heard anything from [redacted] from 6-28-to, I believe, 6-25-14, basically one year later I really had thought she had done something else with another company Since June of this year [redacted] has been back a few time and didn’t find anything she liked so decided to wait awhile and come back laterPrior to this last visit she did find a piece of Minuet that would work for her, unfortunately that piece got lost or broken, which we state on the sign off sheet “unforeseen events can take place.” That brings us to this last visit, which she found a piece of Cirrus and I thought we would be able to put this job to rest I can understand ***’s frustration, but I honestly feel we tried to take care of her It is my feeling that the best solution to this complaint is to give [redacted] back her that she paid for the Calcutta Gold and she can use that to work with another fabricator We are very concerned about customer satisfaction, our business image and reputation in the industry and we take complaints like this seriously Please see the attachments to support what we have done and what I have just explained Attachment #e-mail on 10-18-to [redacted] explaining extra cost Attachment #sign off sheet for original remnant Attachment #paid invoice showing the amount of credit for the returned Calcutta Gold I would be happy to address any other questions or concerns that you have Thank you [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Below is my correspondence e-mail in reply to their offer of refunding me only $+ tax and find my own fabricator I am not willing to accept their refund check of $ because it won't be enough to cover any of the extra cost of to go looking for a fabricator, paying for the labor, transport company to transport a breakable piece of granite plus the unknown weather I get the same Cirrus stone I selected last week base on past history All I am asking now is they complete the vanity top with the Cirrus remnant I selected last week without charging me extra I have waited months If they are not willing to complete the vanity top themselves, I will be no longer interested in looking for a fabricator, hauling stones from KG ***n, but instead I would go to a granite company to complete this months old project According to ***'s calculation per his invoice below on a new piece of Cirrus stone vanity; 1,+ $tax = $1,Cirrus stone $labor plus the refund of Calcutta Gold of $from June I would want at least a check of $2, I am not even charging my wasted effort and time for the past months It would be cost effective for K G ***n to finish the project themselves as I am not willing to haul stone from their yard I will not accept a $refund with a flab of stone ***