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Kgi Computer Technologies Reviews (4)

First off, I would like to say how unfortunate it is to learn people who I had trusted and thought I had a friendly relationship with, would treat me so callouslyI will always be thankful for their services because these kinds of services are more than impossible to findTherefore, I have never been ungrateful for their help and thankful for their generosity of donating an extra hour to my sessions during the first six months of serviceI did not realize that that supposed generosity would later be used against me or I would have declined to accept them In contrast to their claims, I was not – at any time – told about the prepaid package’s prices if I were to request a refundTwo price options were given to me: An individual training session price and a prepaid packageFurthermore, I had kept communication open during the time I was requesting and was in the process of receiving a grant from [redacted] , to purchase a vehicle of my ownTo minimize cost for the sake of the charity, I decided to buy a vehicle that already been converted for a wheelchairModifications had to be made to accommodate the condition of the vehicle, but nothing was changed that was unmanageableDue to lack of space and with much effort, passenger brake pedals were not able to be installed [redacted] (my instructor) told me she did not feel comfortable training in my vehicle, but would order controls for the company training vehicleShe also stated that it would be a good idea to have these alternative controls for future clients that may require themIt was NOT expressed to me that these additional controls for the company vehicle were strictly for my use Prior to [redacted] coming to the equipment vendor’s garage, [redacted] , told me in an email (see attached): “I will need payment though prior to her going out to Destinations.” Again, the terms of the prepaid package deal were not explained to me, nor was the full charge of [redacted] coming out to the vendorFollowing the evaluation [redacted] sent me an email on December 14, 2015, stating “ [O]ur sessions will have to wait until I obtain the appropriate control for you to practice inAs soon as I obtain the control and have it installed, [redacted] will contact you.” On the 5th of January, [redacted] offered me a refund: “Unfortunately, we still do not have the equipment I can reimburse your payment minus the first session.” I felt from that point, that [redacted] no longer wanted to provide me services based on the language of her emailMoreover, on January 11th, [redacted] replied, “I am personally not comfortable with training in your vehicle without dual controls If you find someone else who is able to do so, you should pursue.” I did not hear from [redacted] or [redacted] at any time, or in any way of communicationOn January 24th after 10am, I received an appointment reminder for the next day on January 25th at 10pmUpon checking my email Sunday and seeing the appointment reminder, I immediately emailed [redacted] about it: “On Sun, Jan 24, at 7:PM - I received an appointment reminder email today for tomorrow, the 25th at 10amI don't remember making any appointment and if this wasn't a mistake, it's too soon of notice to make it.” [redacted] called the next day, on the 25th, to which I said I had never made that appointment and I never heard from [redacted] about the hand controls arrivingI rescheduled for the 28th merely for speaking to [redacted] directly (my emails were rarely returned in a prompt manner by [redacted] and were frequently replied by [redacted] instead) about the situation and which course we should take from that pointJanuary 27th I woke up and was immediately taken to Urgent Care at [redacted] due to abbleedingOnce I returned home, I got a call from the Urgent Care doctor who treated me and was told to go to the ER because my white blood cell count was too highI was admitted to the hospital at around 3am and by 8am, I had finally gotten into a roomI was not simply “sick.” My body was in sepsis, which is a life-threatening complication due to infectionX-rays, ultrasounds, CT scans, an MRI and a multitude of blood tests and internal examinations were performed to find the root causeUnfortunately, during that time, calling to cancel my appointment with an explanation for why, was not on my mindFor weeks after my discharge I had to follow up with multiple specialists and ultimately had surgeryAgain, all correspondence via emails – the only medium of communication that was used, aside from the phone call from [redacted] on January 25th, – can be found attached to this, including the ones I have quoted from in this letter

First off, I would like to say how unfortunate it is to learn people who I had trusted and thought I had a friendly relationship with, would treat me so callously. I will always be thankful for their services because these kinds of services are more than impossible to find. Therefore, I have never been ungrateful for their help and thankful for their generosity of donating an extra hour to my sessions during the first six months of service. I did not realize that that supposed generosity would later be used against me or I would have declined to accept them.   In contrast to their claims, I was not – at any time – told about the prepaid package’s prices if I were to request a refund. Two price options were given to me: An individual training session price and a prepaid package. Furthermore, I had kept communication open during the time I was requesting and was in the process of receiving a grant from [redacted], to purchase a vehicle of my own. To minimize cost for the sake of the charity, I decided to buy a vehicle that already been converted for a wheelchair. Modifications had to be made to accommodate the as-is condition of the vehicle, but nothing was changed that was unmanageable. Due to lack of space and with much effort, passenger brake pedals were not able to be installed. [redacted] (my instructor) told me she did not feel comfortable training in my vehicle, but would order controls for the company training vehicle. She also stated that it would be a good idea to have these alternative controls for future clients that may require them. It was NOT expressed to me that these additional controls for the company vehicle were strictly for my use.   Prior to [redacted] coming to the equipment vendor’s garage, [redacted], told me in an email (see attached): “I will need payment though prior to her going out to Destinations.” Again, the terms of the prepaid package deal were not explained to me, nor was the full charge of [redacted] coming out to the vendor. Following the evaluation [redacted] sent me an email on December 14, 2015, stating “… [O]ur sessions will have to wait until I obtain the appropriate control for you to practice in. As soon as I obtain the control and have it installed, [redacted] will contact you.” On the 5th of January, [redacted] offered me a refund: “Unfortunately, we still do not have the equipment… I can reimburse your payment minus the first session.” I felt from that point, that [redacted] no longer wanted to provide me services based on the language of her email. Moreover, on January 11th, [redacted] replied, “I am personally not comfortable with training in your vehicle without dual controls.  If you find someone else who is able to do so, you should pursue.” I did not hear from [redacted] or [redacted] at any time, or in any way of communication. On January 24th after 10am, I received an appointment reminder for the next day on January 25th at 10pm. Upon checking my email Sunday and seeing the appointment reminder, I immediately emailed [redacted] about it: “On Sun, Jan 24, 2016 at 7:34 PM - I received an appointment reminder email today for tomorrow, the 25th at 10am. I don't remember making any appointment and if this wasn't a mistake, it's too soon of notice to make it.” [redacted] called the next day, on the 25th, to which I said I had never made that appointment and I never heard from [redacted] about the hand controls arriving. I rescheduled for the 28th merely for speaking to [redacted] directly (my emails were rarely returned in a prompt manner by [redacted] and were frequently replied by [redacted] instead) about the situation and which course we should take from that point. January 27th I woke up and was immediately taken to Urgent Care at [redacted] due to abnormal bleeding. Once I returned home, I got a call from the Urgent Care doctor who treated me and was told to go to the ER because my white blood cell count was too high. I was admitted to the hospital at around 3am and by 8am, I had finally gotten into a room. I was not simply “sick.” My body was in sepsis, which is a life-threatening complication due to infection. X-rays, ultrasounds, CT scans, an MRI and a multitude of blood tests and internal examinations were performed to find the root cause. Unfortunately, during that time, calling to cancel my appointment with an explanation for why, was not on my mind. For weeks after my discharge I had to follow up with multiple specialists and ultimately had surgery. Again, all correspondence via emails – the only medium of communication that was used, aside from the phone call from [redacted] on January 25th, 2016 – can be found attached to this, including the ones I have quoted from in this letter.

Thank you for your letter of complaint dated May 18, 2016 regarding concerns related to the clients’ recent experience over our billing/collection practices. I was sorry to learn of this experience and can assure you that we value the concerns of our clients. While we can understand the clients’...

frustration, she initially came to our office on September 24, 2014 seeking evaluation for adaptive driver rehabilitation. As a result, recommendations were provided to her for on the vehicle type and adaptations as well as information on the training on the use of the specialized adaptive equipment. Moreover, she was provided with two pricing options on services available: 1) Purchase individual training hours at the rate of $200/hour 2) Prepaid package discount at the rate of 5 hours for $650. Consequently, she chose the prepaid package discount. As a matter of company practice, she was informed on the premise that prepaid package discount are prepaid hours and must be used. As such, she agreed and signed a contract outlining all fees associated with the requested services to include cancellation charges. A copy of the client contract was also provided to her at the time. Services were provided to the client on the following dates/times: 12/8/14 (10am to 12pm), 12/22/14 (1pm to 3pm), 2/25/15, (10am to 12pm), 3/17/15 (1pm to 3pm), 5/6/15 (1pm to 3pm). Based on this data, a total of 10 hours were provided--5 hours more than the promised prepaid package discount. Additionally, a free hour was provided as a birthday gift from our company. A total of 6 hours of services were provided free of charge. On 12/1/15, she contacted our office 6 months since her last visit. The client informed this office that she was received a donated vehicle from a local charity; and requested for an evaluation for appropriate fitting with the equipment vendor, along with additional training. At that time, the client decided to purchase additional 5 hours of training at the prepaid package discounted rate as she had previously done. On 12/3/15, the certified driver rehab therapist met with the client at the equipment vendor/dealership, to evaluate her vehicle and provide training. Unfortunately, the vehicle she chose was unable to be equipped with recommended safety equipment, i.e., an instructor brake. The chosen vehicle was setup with hand controls that was not recommended on the initial assessment, or that she had done any training with. Due to these setbacks and at no additional expense to the client, our agency ordered a hand control specifically for her, to be installed in our company evaluator vehicle so that she could continue her training in a safe environment. The new equipment arrived, and an appointment was set up for January 25th, 2016. When she did not show for her January 25thappointment, we called her which is our standard protocol. According to the client, she did not schedule the January 25th appointment; however she received the reminder email that stipulates to call or email to avoid missed appointment charges. We did not receive an e-mail or phone call regarding her missed appointment. The client then rescheduled for January 28th, 2016 and again did not show due to being sick. We offered to waive one of the “No Show” charges stipulated in the signed contract. On March 22nd, 2016 the client requested a refund for the remaining sessions on the five-hour package. On March 29, upon talking with [redacted], the office manager, the client stated that she understood and agreed to refund. When a prepaid package is purchased at a discounted rate, and that package is broken up, the discounted rate will no longer apply, and will revert back to the individual rate ($200/hour). A check in the amount of $250 was mailed to the client April 4th, 2016. According to our bank statement, the client cashed the check on May 16, 2016. Below are the details of the clients’ refund: • Initial payment of $650.00 received 12/1/15 • -$300.00 12/3/15 to evaluate Client’s vehicle (1 hour evaluation time plus 30 minutes travel time to Client’s choice of Auto/Equipment Dealership) • -$100.00 1/25/16 No Show Charge • -$100.00 1/28/16 No Show Charge (Waived) • $250.00 Refund issued to Client April 4th, 2016 Our company has been serving the Greater Sacramento Region for over 20 years. It is our mission to provide the best possible service to our customers. It’s unfortunate that she felt our billing/collection practices were short of her expectation, however, the additional free service, no show waived charge, and prorated refund far exceeded our client service contract. I hope that we have been able to fully address all her concerns. If you or the client have any queries arising from the above, please do not hesitate to contact us at [redacted]

I am rejecting this response because:While I do agree to an added refund, I adamantly stress that for future customers, the business revise their policy to state that the pre paid package reverts back to individual session prices when wanting to cancel services. For me, I fear others will be mislead by the current policy as it is written. Hopefully the business learns to properly communicate their payment policies to their customers.

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Address: 10094 S State Road 57, Elberfeld, Indiana, United States, 47613-8450

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