Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ *SEE ATTACHED [redacted] Case # [redacted] Dear Mr [redacted] , The following is my response to the complaint letter filed by Mr***: The inspection fee that we agreed upon is $275.00, and I was paid me in fullThis fee is for the visual structural inspection of one basement wall of the subject buildingThe purpose of this inspection is to visit the site, determine if the basement wall is in satisfactory structural condition or not, and submit a written visual inspection report explain my findings I met a gentleman at the house who showed me the wallI did not know if he was my client or notSo I asked him and he said that he is the home owner and not my client, and I will get paid through my client who is out of townUsually, when my clients do not attend the inspection, I try to get paid before I do the inspection because I don't know where they live and usually in the past they forget to pay me I did the inspection and I found that the basement wall is in poor structural conditionI told the home owner that this wall needs to be structurally bracedThen I submitted my visual inspection report to Mr [redacted] as I promisedAt the end of the inspection, the home owner asked me how he should do this job Usually, home 'owners are not competent contractors because they are not qualifiedFor me to explain to them how a job should be done, for the purpose of my liability, I need to produce a lengthily written specificationThis is not within the scope of my visual inspectionThen I told the home owner, that he should hire a competent contractor for this workHe replied that this is easy and he has seen it done before, and he will do it Few days later Mr [redacted] contacted me, said the job was completed by the home owner, and he needs me to re-inspect the completed work and certify the workI called the home owner few times to arrange for the re-inspection time Eventually, I got in contact with him, but we could not come up with an agreeable time for the re-inspectionHe was supposed to call me to set up another time, but he never didThen, the matter faded awayI did not further hear from Mr***, until nowI am not responsible to set up meetings In order to go back and certify someone else's work it costs another fee because I have to visit the site again, evaluate the work, issue a certification letter, and I will be held responsible for the jobThis service is not freeMr [redacted] is under the impression that the $fee that he paid me covers the original inspection, the re-inspection, and also the liability for the certificationThe scope of my original service was only for the visual inspection report, which I have completedIt does not include guiding the home owner on how to do structural repairs on the foundation wall, and it definitely does not cover the cost for re-inspection www.kgstructures.com [redacted] @roadrunner.com Akron [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ *SEE ATTACHED [redacted] Case # [redacted] Dear Mr [redacted] , The following is my response to the complaint letter filed by Mr***: The inspection fee that we agreed upon is $275.00, and I was paid me in fullThis fee is for the visual structural inspection of one basement wall of the subject buildingThe purpose of this inspection is to visit the site, determine if the basement wall is in satisfactory structural condition or not, and submit a written visual inspection report explain my findings I met a gentleman at the house who showed me the wallI did not know if he was my client or notSo I asked him and he said that he is the home owner and not my client, and I will get paid through my client who is out of townUsually, when my clients do not attend the inspection, I try to get paid before I do the inspection because I don't know where they live and usually in the past they forget to pay me I did the inspection and I found that the basement wall is in poor structural conditionI told the home owner that this wall needs to be structurally bracedThen I submitted my visual inspection report to Mr [redacted] as I promisedAt the end of the inspection, the home owner asked me how he should do this job Usually, home 'owners are not competent contractors because they are not qualifiedFor me to explain to them how a job should be done, for the purpose of my liability, I need to produce a lengthily written specificationThis is not within the scope of my visual inspectionThen I told the home owner, that he should hire a competent contractor for this workHe replied that this is easy and he has seen it done before, and he will do it Few days later Mr [redacted] contacted me, said the job was completed by the home owner, and he needs me to re-inspect the completed work and certify the workI called the home owner few times to arrange for the re-inspection time Eventually, I got in contact with him, but we could not come up with an agreeable time for the re-inspectionHe was supposed to call me to set up another time, but he never didThen, the matter faded awayI did not further hear from Mr***, until nowI am not responsible to set up meetings In order to go back and certify someone else's work it costs another fee because I have to visit the site again, evaluate the work, issue a certification letter, and I will be held responsible for the jobThis service is not freeMr [redacted] is under the impression that the $fee that he paid me covers the original inspection, the re-inspection, and also the liability for the certificationThe scope of my original service was only for the visual inspection report, which I have completedIt does not include guiding the home owner on how to do structural repairs on the foundation wall, and it definitely does not cover the cost for re-inspection www.kgstructures.com [redacted] @roadrunner.com Akron [redacted]