KH Media

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below the information they provide is not even MINE, for [redacted] sake! please see the enclosed invoice I was sent the email address is as incorrect as the credit card information MESSAGE FROM BUSINESS:Matter: Cancellation Request by [redacted] Complaint ID 10536355.Dear [redacted] ***, As requested in the complaint, your membership to Dirtgame was cancelled effectively on May 26th No charges have been billed to your accountYou will find attached hereto a copy of your account balance on this day For future reference to this complaint, the ticket ID assigned to your account is [redacted] Customer service excellence is a priority for us and we hope that our response was able to address your concerns Please do not hesitate to contact us, should you require any further assistance or have any questions.Yours trulyCustomer Support Attachmes: g

Matter: Cancellation of Account Request by [redacted] [redacted] [redacted] [redacted] Dear [redacted] [redacted] , As requested in the complaint, your membership to DirtGame was cancelled effectively on July 4th 2015.As requested in the complaint, we have refunded you directly on your credit card ending in in the amount of $on July 9th Please note that our refund policy allows for full refunds within days of the processed transaction date and that refunds may take up to 5-business days to processYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted] Yours trulySupport Team

Matter: Cancellation and Refund Request by [redacted] Complaint ID [redacted] Dear [redacted] ***,In response to your recent request to have your credit card information deleted from our system, please be advised that in keeping with company policy, your account has been disabled and the full credit card number on your account is not displayed We attach a screenshot for your information.Should you have any other queries or concerns please do not hesitate to contact us.Yours trulySupport Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have NOT been satisfied in the matter of my credit card information being absolutely deleted from their system

I initially signed up with this company because they advertised a book I wanted to download once I became a member the book was now where to be found in their catalogIt may be that I missed read something in their advertisement either way a legitimate company shouldn’t need to trick people

Matter: Cancellation and Refund Request by *** *** Complaint ID *** Dear ***
*** , As requested in the complaint, your membership to Gamefoo was cancelled effectively on June 23rd 2015.As requested in the complaint, we have refunded you directly on your credit card ending in the amount of $26.95. Please note that our refund policy allows forfull refunds within days of the processed transaction date and that refunds may take up to 5-business days to processYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is ***Yours trulySupport Team

Matter: Cancellation and Refund Request by *** *** Complaint
ID ***
*** *** ***
As requested in the complaint, your membership to FavGame was cancelled effectively on September 16,
As requested in the
complaint, we have issued a check in the amount of $on September 19th and mailed it to *** ** *** ** *** *** ** *** via ground
mailPlease note that our refund policy allows for full refunds within 120 days of the processed transaction date and that checks may take up to 15 business days to be deliveredYou will find attached hereto a copy of your account balance on this day and a copy of the check mailed out to youFor future reference to this complaint, the ticket ID assigned to your account is ***
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require
any further assistance or have any questions
Customer Support

Cancellation and Refund Request by *** *** Complaint ID ***Dear *** ***,We apologise for the error in sending you the wrong account information Your account has not been charged - please refer to to the copy of your account balance.Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions.Yours trulyCustomer Support

Matter: Cancellation of Account Request by [redacted]  [redacted] **   [redacted]              
Dear  [redacted]...

[redacted],            ,  As requested in the complaint, your membership to DirtGame was cancelled effectively on July 4th 2015.As requested in the complaint, we have refunded you directly on your credit card ending in 4971 in the amount of $2.00 on July 9th 2015. Please note that our refund policy allows for full refunds within 120 days of the processed transaction date and that refunds may take up to 5-10 business days to process. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted]Yours trulySupport Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 the information they provide is not even MINE, for [redacted] sake!
please see the enclosed invoice I was sent
the email address is as incorrect as the credit card information
MESSAGE FROM BUSINESS:Matter: Cancellation Request by [redacted] Complaint ID 10536355.Dear [redacted], As requested in the complaint, your membership to Dirtgame was cancelled effectively on   May 26th 2013. No charges have been billed to your account. You will find attached hereto a copy of your account balance on this day.  For future reference to this complaint, the ticket ID assigned to your account is [redacted].   Customer service excellence is a priority for us and we hope that our response was able to address your concerns.  Please do not hesitate to contact us, should you require any further assistance or have any questions.Yours trulyCustomer Support 
Attachmes:
g

Matter: Cancellation Request by [redacted] Complaint ID [redacted]Dear [redacted], As requested in the complaint, your membership to Dirtgame was cancelled effectively on   May 26th 2013. No charges have been billed to your account. You will find attached hereto a copy of your...

account balance on this day.  For future reference to this complaint, the ticket ID assigned to your account is [redacted]   Customer service excellence is a priority for us and we hope that our response was able to address your concerns.  Please do not hesitate to contact us, should you require any further assistance or have any questions.Yours trulyCustomer Support

Matter: Cancellation and Refund Request by [redacted] Complaint ID [redacted] Dear [redacted],In response to your recent request to have your credit card information deleted from our system, please be advised that in keeping with company policy, your account has been disabled and the full credit card number on your account is not displayed.  We attach a screenshot for your information.Should you have any other queries or concerns please do not hesitate to contact us.Yours trulySupport Team

Review: This is advertised as a site that you can sign up for a free 5 day trail. I did, and found out that it did not have the products I needed so I immediately cancelled. When I got into the cancelation process they then tell you there is a $1 fee to cancel and it takes 3 days to process. Thus, if I had waiting to cancel it on the fifth day I would have automatically been charge the $34.95 fee since those three days would put you past your 5 day free trial. I feel this is sneaky and false advertising and that they have probably collecting memberships on many people who did not want their services.Desired Settlement: I just want to make sure they don't continue to take other peoples money.

Business

Response:

[redacted]

As a courtesy we have cancelled and disabled your account. Rest assure that according to our Terms and conditions and privacy policy we will never share your information. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. We appreciate your feedback and will give it attention at our product center. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Review: I HAVE NEVER HEARD OF THIS BUSINESS NOR DO I PLAY VIDEO GAMES OR SIGN UP FOR THEIR MEMBERSHIP- THEY HAVE ILLEGALLY CHARGED MY BANK ACCT FOR MONTHS TOTALLING MORE THAN $400- When I called to inquire about who the hell they are- they said they would refund my acct for the last days- but that they could not provide me with full refund due to their policy- I was also surprized to hear their recording options- option #Was to CANCEL??? who the hell has a business with the first phone option is to cancel unless they operate illegally- please shut this place down- they are frauds!!! Also they claim I must handwrite a letter to [redacted]-- in order to get refund- I would personally like to speak with this CRIMINAL!!! HE SHOULD BE ARRESTED.Desired Settlement: THIS BUSINESS SHOULD FULLY REFUND MY ACCT- plus they should be investigated by the appropriate internet governing agencies, as well as the FBI- if any company can do this then CONSUMER PROTECTION doesn't EXIST!
Business
Response:
Matter: Cancellation and Refund Request by [redacted] Complaint
ID [redacted]
As requested in the complaint, your membership to FavGame was cancelled effectively on September 16,
As requested in the complaint, we have issued a check in the amount of $on September 19th and mailed it to [redacted] via ground
mailPlease note that our refund policy allows for full refunds within days of the processed transaction date and that checks may take up to business days to be deliveredYou will find attached hereto a copy of your account balance on this day and a copy of the check mailed out to youFor future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require
any further assistance or have any questions
Customer Support

Review: Wanted to download an article/ebook & was prompted to sign up for a mandatory "free" account in order to receive a link to the article. It asked for credit info to verify my address. From there, I had to choose a membership, none of which were free. I chose the trial membership for $1. After I gave my credit card info & paid the fee, I logged in an no such product exists on their website! I then went to cancel the membership & I was charged another $.99.Desired Settlement: Stop this from happening to other people. A refund for the $1.99 just based on principle.

Business

Response:

Matter: Cancellation of Account Request by [redacted]

Dear [redacted], , As requested in the complaint, your membership to DirtGame was cancelled effectively on July 4th 2015.As requested in the complaint, we have refunded you directly on your credit card ending in 4971 in the amount of $2.00 on July 9th 2015. Please note that our refund policy allows for full refunds within 120 days of the processed transaction date and that refunds may take up to 5-10 business days to process. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted]Yours trulySupport Team

Review: El 19 de junio de 2015 me anuncian de mi banco BBVA, sucursal Medellín-Colombia, que han cargado a mi tarjeta de crédito un cobro por $68.722.oo (pesos colombianos) a nombre de gamefoo.net[redacted] (al parecer filial de la firma ante la cual me quejo). Al abrir el navagador Mozilla Firefox, me aparece sin haberla pedido, la web http://www.mystartsearch.com, la cual me muestra decenas de links de juegos.

Soy una persona de 67 años, pensionado, cuya principal actividad es la lectura. Los juegos de video no me gustan y jamás compraría nada de eso. De modo que me sorprende ese cobro, que nunca autoricé, y me preocupa que en poder de los supuestos vendedores estén mis datos, incluido el número de la tarjeta de crédito.

Gracias por su ayudaDesired Settlement: Que la empresa en cuestión renuncie a cobrarme un servicio que nunca solicité.

Business

Response:

Matter: Cancellation and Refund Request by [redacted] Complaint ID [redacted] Dear [redacted] , As requested in the complaint, your membership to Gamefoo was cancelled effectively on June 23rd 2015.As requested in the complaint, we have refunded you directly on your credit card ending 6332 in the amount of $26.95. Please note that our refund policy allows forfull refunds within 120 days of the processed transaction date and that refunds may take up to 5-10 business days to process. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted]Yours trulySupport Team

Apparently signed up for a "free" account. Once they get your membership money they will not refund even if you haven't used their services. This is a scam and a greedy company surviving off "brown charges"

Review: Claimed we have signed up for a free trial version that when the free trial expired were automatically set up on a subcription. When I finally noticed the charges they would only give a partial refund.Desired Settlement: Full refund

Business

Response:

[redacted]

Your account was cancelled effectively August 29, 2013. Your full refund was applied on September 19th, 2013 when you called our support line. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.