K&H Service, Inc

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
After a week of going back and forth with the General manager he
then passed our situation of to the Retail Manager after which he called me and stated that they would refund our money and come the next day and pick up the mattress. It is now days after picking up the mattress and I have the refund in the bank. He offered no apology on the phone his tone was he just wanted us paid off and all my social media posts to go away. I definitely won't be recommending this business to anyoneNow we can go on and purchase a bed from a reputable company and I can get a good night's sleep wake up with no back aches and no migraines.
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Thank you for contacting Nothwest Bedding Inc. We appreciate that you have notified us regarding this customers situation. We take these matters seriously and want to ensure the proper steps are followed so a resoulution can be reached in a timely matter.
For reference to your complaint:[redacted]
I...

show in the customers purchase history a Med-Lift Lift Chair on July 2, 2013.
The chair was picked up on June 14, 2016 to repair the electrical hand control that was defective. The electrical parts on this lift-chair service a four-year parts and labor warranty.
The hand control had electrical tape around the cord. This could be determined as to the cause of the electrical shorting out on the remote. The manufacturer has granted our authority to fix the chair regardless of the warranty issue. They will be shipping a replacement hand unit. We will fix the chair under the warranty service agreement ay no charge. However, according to the warranty the customer will be responsible for the transportation charge of 108.70 and the chair will be gone for two weeks. Please note that the customer was not charged for the previous transportation fee.
I will notify the customer to schedule pick up of the chair when we recieve the new parts in approx. two weeks.
Regards,
Northwest Bedding Inc. - Retail Manager
BE

Feb 2 2016We gave them their money back and are picking up the mattress tomorrow

Complaint: [redacted]I am rejecting this response because:I have a recording from when Northwest Bedding left a phone message where they said (The have attempted everything to fix the problem but can't and they were returning the chair.) The chair was returned and I found a short in the remote control from normal ware(wire had broken). I called a supplier and had them send me a remote, whichI plugged in and the problem was fixed. They didn't even try. The part was $88.00 which I paid. I don't need there questionable service any longer. Their warranty work is in the pits. The company has a minus 10 rating [redacted]