Thank you for contacting Nothwest Bedding IncWe appreciate that you have notified us regarding this customers situationWe take these matters seriously and want to ensure the proper steps are followed so a resoulution can be reached in a timely matter For reference to your complaint: [redacted] I show in the customers purchase history a Med-Lift Lift Chair on July 2, The chair was picked up on June 14, to repair the electrical hand control that was defectiveThe electrical parts on this lift-chair service a four-year parts and labor warranty The hand control had electrical tape around the cordThis could be determined as to the cause of the electrical shorting out on the remoteThe manufacturer has granted our authority to fix the chair regardless of the warranty issueThey will be shipping a replacement hand unitWe will fix the chair under the warranty service agreement ay no chargeHowever, according to the warranty the customer will be responsible for the transportation charge of and the chair will be gone for two weeksPlease note that the customer was not charged for the previous transportation fee I will notify the customer to schedule pick up of the chair when we recieve the new parts in approxtwo weeks Regards, Northwest Bedding Inc- Retail Manager BE
Complaint: [redacted] I am rejecting this response because:I have a recording from when Northwest Bedding left a phone message where they said (The have attempted everything to fix the problem but can't and they were returning the chair.) The chair was returned and I found a short in the remote control from normal ware(wire had broken). I called a supplier and had them send me a remote, whichI plugged in and the problem was fixed. They didn't even try. The part was $88.00 which I paid. I don't need there questionable service any longer. Their warranty work is in the pits. The company has a minus 10 rating [redacted]
Thank you for contacting Nothwest Bedding IncWe appreciate that you have notified us regarding this customers situationWe take these matters seriously and want to ensure the proper steps are followed so a resoulution can be reached in a timely matter For reference to your complaint: [redacted] I show in the customers purchase history a Med-Lift Lift Chair on July 2, The chair was picked up on June 14, to repair the electrical hand control that was defectiveThe electrical parts on this lift-chair service a four-year parts and labor warranty The hand control had electrical tape around the cordThis could be determined as to the cause of the electrical shorting out on the remoteThe manufacturer has granted our authority to fix the chair regardless of the warranty issueThey will be shipping a replacement hand unitWe will fix the chair under the warranty service agreement ay no chargeHowever, according to the warranty the customer will be responsible for the transportation charge of and the chair will be gone for two weeksPlease note that the customer was not charged for the previous transportation fee I will notify the customer to schedule pick up of the chair when we recieve the new parts in approxtwo weeks Regards, Northwest Bedding Inc- Retail Manager BE
Complaint: [redacted] I am rejecting this response because:I have a recording from when Northwest Bedding left a phone message where they said (The have attempted everything to fix the problem but can't and they were returning the chair.) The chair was returned and I found a short in the remote control from normal ware(wire had broken). I called a supplier and had them send me a remote, whichI plugged in and the problem was fixed. They didn't even try. The part was $88.00 which I paid. I don't need there questionable service any longer. Their warranty work is in the pits. The company has a minus 10 rating [redacted]