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K.H. Smith Communications

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K.H. Smith Communications Reviews (1)

Southern Classic in Johnson City, TN ruined three of my aluminium wheels on my Lexus LX by spraying some type of harsh chemical during their post cleanup and probably forgot to wipe it off In July I took my Lexus in for my usual by-weekly deluxe wash as I have done for several yearsWhen I got home my son wanted to know how my wheels got ruined? My beautiful OEM aluminium alloy wheels are completely etched with black streaks where the finish has been completely etched through by some type of chemicalYou can see streaks where the chemical was not removed and made black tracks on 90% of each wheel Of course having just been at Southern Classic I felt like I knew exactly what had caused the damageThe team doing the detailing after the wash sprayed three of my wheels and then had to leaveI suspect that them leaving this cleaner (probably acid) to dry caused my damage I go a repair estimate from the body shop, then made an appointment with the owner [redacted] (John) [redacted] who disavowed any responsibility for my ruined wheelsMr [redacted] would not even let me file a claim with his insurance and was quite rude about itI expect damage to be taken care ofHe claims that his operation uses no harsh chemicals that would cause such damage but after reading the MSDS sheets, I now know that this is not true I would suggest that you may want to do business with another car wash that has responsible management that will do the honorable thing if they mess up your vehicle

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