KHC Sports

We had a great experience with the bedding set we ordered for our grandson for Christmas - he absolutely loves it, it arrived within 4 days, and was the best price we found! Nice work guys! :) :) We are looking forward to shopping with you next Christmas, and other future birthdays and holidays :) :) :)

I wish I read these reviews before I purchased my son's birthday gift. I ordered it on 7/28...I ordered early enough not to pay the high shipping rates. It was originally supposed to be delivered by 8/6 which was one day before his birthday. I ordered 2 other items from two other companies and he received them within a few days. On 8/5 I still had no shipping information and after 3 emails a label was created. The birthday came and went. According to FedEx they didn't pickup item until 8/8, two days after it should have arrived. I've sent several emails and met with basically the same reply they swearing they sent it on 8/5...I am a private seller, it doesn't take a genius to open a FedEx tracker. The order was delayed yesterday, still says delayed today in Ga, same state they were shipping from and I'm in Al, it takes two hours to drive to GA...so today is now 8/10 ...13 days after I ordered the gift. I originally choose this business because other companies like Amazon offered it but estimated delivery date was longer...I won't make that mistake again. I ordered something for my father back in July and had no problem...they were both college sport gifts. So my son's gift as of yesterday was reassured to me would be here today ..it's taken 5 days and it still hasn't left FedEx where it was originally picked up from...I'm not sure my son will ever get it...it's a simple gift, a putting green carpet. It's not like it's a huge item...FedEx blames this company, this company blames FedEx..I am just disappointed!

I ordered a golf bag on 12/16/20 , it was charged on my credit cart 12/17/20. and paid... I still have not received the bag.. I have sent numbers follow up emails. and finally heard back on 1/4/21 saying they hope to have a shipping confirmation and tracking number for my order shortly... have not heard anything since. I have sent other requests for information on the order (and should have heard back within 24 hrs) and have heard nothing... on january 11 I requested a refund. STILL HAVE NOT HAD THE COUTESY OF ANYONE CALLING OR REACHING OUT.. I understand these are difficult times for everyone but the fact no one is reaching out to me and they have my $188.78. I want it back now... where is the customer service ?

Complaint: [redacted] I am rejecting this response because: Unfortunately, the business is incorrect when they claim that payment was never finalizedMy debit card was charged on 12-29-after I placed the order and I have never received a refundI have a bank statement that confirms that the funds were taken from my account (added as an attachment) and I have no record of a refund Sincerely, [redacted]

We have been assisting [redacted] with her issue of the ponchos - I am not sure why she felt the need to contact the Revdex.comWe explained to her that As we state in the product description of the ponchos, we do not stock these items at our location - they are shipped to her direct from the manufacturerWe use the manufacturers product images, and item descriptions on our websiteWe have sold dozens of the Chicago Cubs ponchos in question with absolutely zero complaints whatsoeverThese ponchos are sold by several retailers - and the manufacturer could not give us an example of any complaints from any retailers regarding the ponchos [redacted] contacted us initially on August 19th, and we explained this to herShe sent us photos of the items she received, which in turn we sent to the manufacturer to see if there was an error, and there was not - the manufacturer informed us that the items she received were correct, as there is only style of Cubs ponchosWe will gladly refund [redacted] 's ENTIRE purchase price if she returns the ponchos - we explained this to her in an email we sent her on August 28th - and then days later she files a claim with the Revdex.com.I believe she is trying to obtain free merchandise from us, as we offered to waive our standard 10% restock fee for her, and will also refund her original shipping price - which is not standardWe offered her a FULL refund of her ENTIRE purchase price if she returned the ponchos, but instead, she decided to file a complaint against us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

This is an unfortunate situation for sure! *** *** did contact us initially on 12-saying she was missing of the glasses she orderedWe immediately replied to her, and explained that we would solve this issue to her satisfactionAfter a couple emails back and forth on New Years Eve, we
told her that the glasses were a special order, and not something we stock at our location - they are shipped to her direct from the manufacturer, and that we would need to speak with them since that is where the glasses are shippedWe told her that the issue would be resolved after the New Years holiday, since they were closed for New Years Day, and the weekend.*** then IMMEDIATELY disputed the ENTIRE charge of her order with PayPal on 12-after I sent that email, and before we could speak with the manufacturer and get her issue resolvedI then contacted her on January 4th apologizing, and letting her know we would be shipping out her 3rd missing glass in next day or - after the manufacturer could assemble another glassAfter I emailed her, *** *** again IMMEDIATELY after receiving my apologetic email, escalated her dispute with PayPal to a claim, effectively cutting off communication with our companyShe has disputed the ENTIRE charge, even though she acknowledges receiving of the glasses.I would really like to get this resolved, and we WERE in the process of making it right for her, but before we had a chance to either refund her payment for the missing item, she filed a complaint with the Revdex.comI wish she would have given us a chance to make this rightWe will be refunding her for the missing glass if she is able to stop the claim with PayPal, or open the lines of communication with us againI have emailed her more times since New Years and she has not replied - however, she does Immediately step up the payment dispute with PayPal after every email we send her

***,
Thank You for providing that documentation!!
After a deep investigation into this matter - we do see where your account was mistakenly charged for the items that did not shipIt is not our policy to bill a customer before their order has shipped complete, and I sincerely apologize for this mistake!
Since this transition is older than days, we are not able to place your refund back on the credit card used for payment
What we do in these circumstances, is send your refund with guaranteed funds through PayPal
You do not need a PayPal account to receive the refund, there are options for you to collect the money:
Have funds placed in an existing PayPal account
Direct deposit the refund into any U.Schecking or savings account
Receive the refund in the form of a Visa gift card
Request a check be mailed to you
You will receive an email from PayPal shortly explaining your refund, and you can select how to collect the money from the emailThe email will be sent to - ***@gmail.com
Our apologies again for this mistake, and Thank you for working with us to resolve this issue!
Please let us know if there are any issues with this, and we are terribly sorry we could not deliver your order in a timely manner!

Our apologies for any confusion - however this transaction was made over a year and a half ago in late December of At the time, the bedding was out of stock, and is now long since discontinued
When we closed out our books for the year, any payment holds for orders that were on backorder
were cancelled and never finalized or "Batched" with our credit card processing system - meaning payment was never completed for these discontinued items
We are terribly sorry for the inconvenience this has caused you, but a refund is not due since the payment was never finalized - it dropped off when we closed the year, and since these items were never produced again by the manufacturer, any backorders we had in our system were deleted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business lied.  I did return the merchandise before the 30 days and I did try using the Paypal but it would not work.  I also responded and emailed them my mailing address.  I will be sure not to order from them again since they are less than truthful.  I have saved all emails but didn't unload all of that because they were so long.  I saved everything.  It is really disgusting that a business feels it must lie to be successful.  My mailing address is [redacted]
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
when can I expect my refund for $27.78? and I will be glad to send you back your damaged product.

I am defiantly NOT looking for free merchandise, how rude and I am very offended. I am college educated and  I can more than afford to purchase this product, which is why I purchased in the first place from this business as they looked like great products, on other sites the SAME ponchos sell for 1/3 the price. If the business cannot supply the ponchos that they advertise then we will be keeping the ones we got as we are needing them for October. As you will see from the pictures you cannot advertise a product and give the consumer a product that looks Nothing like what you were ordering. I did not file this complaint 2 days after they responded to my email. I had not heard from anyone so I filed a complaint, then that same evening I did get an email . Consumers need to be aware that they will not receive the product shown. How can a business post a picture of what they sell and not know what product is being sent out. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

This was 100% our fault - We processed **. [redacted] order for next day shipping, but somewhere there was an error in the warehouse, and the package was not given to the shipping company until 2 days later.   We certainly want to make this right for **. [redacted], and sincerely apologize that...

his order did not arrive in time for the function for which it was needed!   If he would like to keep the helmets, we will certainly refund the shipping charges, or if he would like to return them, I have attached a pre-paid return label. As soon as the helmets are returned to us in new and re-sellable condition, we will refund the entire payment in full.   Our sincere apologies for the inconvenience this has caused!

This is an unfortunate situation for sure - and I have all the emails that Mrs. [redacted] does not want to show, maybe because she is embarrassed of her actions.
 
We did send her a black Tennessee Volunteers trailer hitch cover that was shipped direct from the manufacturer - Mrs. [redacted]...

contacted us to say it was defective. I replied to her letting her know that if she could please send us a quick photo of the defect, I would forward it to the manufacturer to get a no cost replacement sent out to her ASAP. She sent us 3 pictures which were extreme closeups of something that was black - that is all we could see, it was unclear whether or not this was a trailer hitch cover.  I sent to them manufacturer anyway - they contacted me the next day asking for 1 more picture - showing what the item actually was, since you could not tell what the 3 pictures actually were.
 
I emailed Mrs. [redacted], requesting 1 more photo of the actual trailer hitch cover, informing her that the manufacturer could not determine what the photos were of - she replied within minutes with a furious e-mail telling us how horrible our customer service was, demanding a return label, saying we sell products that come from a "yard sale", telling everyone she knows to never do business with us, and threatening to file a complaint with the Revdex.com - this was the reply we received when we went the extra step to try to obtain a no cost replacement item from our manufacturer.
 
We will gladly issue Mrs. [redacted] a full refund for this item - but we are done dealing with her negativity, threats, and bullying tactics. I feel she is trying to avoid paying for a restocking fee, and return shipping for an item that is not defective.
 
However, Mrs. [redacted] can certainly return the item she purchased for a FULL REFUND to the address we provided her in our last email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This is an extremely frustrating situation, and I wish we could get it resolved ASAP.This customer DID send her order back - well after our 30 day return period had expired.We told her we would work with her and waive the restocking fee, and still allow her to return the drapes. She then informed us...

that she had cancelled the credit card she used for the original payment so we could not put the refund back on the card which is our standard policy for refunds.Since we could not refund the card used for the original payment, we told her in these situations, we send money with PayPal - and that you do not need a PayPal account to receive the money, you can have the funds direct deposited into a checking or savings account, or, you can have a check mailed to you. This is the fastest, and most efficient way to send money, and the funds are guaranteed, and there is protection for both he buyer and the seller. We processed the refund and thought that was that. We were not aware of her issues receiving the money until PayPal voided the refund because it went unclaimed.We contacted the customer again asking if she would please send us her mailing address so that we could hand write her a check from our operating account, and mail it the old fashioned way, since that would be the easiest method for her. Much to my surprise - instead of replying to my email with her mailing address, she filed a claim with the Revdex.com a week later.We have been in constant contact with this customer trying to get this issue resolved.If you could get [redacted] mailing address for us, we will GLADLY write her a check and mail it to her ASAP so this issue can finally be resolved.Thank You for your assistance!!![redacted],KHC Sports

We have been assisting [redacted] with her issue of the ponchos - I am not sure why she felt the need to contact the Revdex.com. We explained to her that As we state in the product description of the ponchos, we do not stock these items at our location - they are shipped to her direct from the...

manufacturer. We use the manufacturers product images, and item descriptions on our website. We have sold dozens of the Chicago Cubs ponchos in question with absolutely zero complaints whatsoever. These ponchos are sold by several retailers - and the manufacturer could not give us an example of any complaints from any retailers regarding the ponchos. [redacted] contacted us initially on August 19th, and we explained this to her. She sent us photos of the items she received, which in turn we sent to the manufacturer to see if there was an error, and there was not - the manufacturer informed us that the items she received were correct, as there is only 1 style of Cubs ponchos. We will gladly refund [redacted]'s ENTIRE purchase price if she returns the ponchos - we explained this to her in an email we sent her on August 28th - and then 2 days later she files a claim with the Revdex.com.I believe she is trying to obtain free merchandise from us, as we offered to waive our standard 10% restock fee for her, and will also refund her original shipping price - which is not standard. We offered her a FULL refund of her ENTIRE purchase price if she returned the ponchos, but instead, she decided to file a complaint against us.

Complaint: [redacted]I am rejecting this response because:
Unfortunately, the business is incorrect when they claim that payment was never finalized. My debit card was charged on 12-29-2014 after I placed the order and I have never received a refund. I have a bank statement that confirms that the funds were taken from my account (added as an attachment) and I have no record of a refund.
Sincerely,[redacted]