KHeating, Plumbing and Air Conditioning

I am responding to the complaint with the above referenced ID# that was placed with you on July 21, against our companyKperformed installation services at the residence in for a prior homeownerThe equipment was installed in a workmanlike fashion and in good working order at that timeThe property was subsequently sold to the complainant.In the complaint, the complainant states that he felt there were issues with the HVAC systemHe contacted two different contractors over some period of time, each of which came out and did some level of investigative work or otherwise on the air conditioning componentsThese evaluations were completed prior to any initial contact with KThe complaint did not include any letters, photos, inspections or other documentation to support his claimsWhen first contacted by the complainant, our technician explained that the work was done for a prior property ownerOur initial proposal listed the warranties offered with the installation: year heat exchanger factory warranty, year parts and compressor factory warranty and a year labor warranty, along with the cost of the replacementThe labor warranty was voided when another contractor serviced/touched the unitDuring this first phone call to our technician, we offered to visit his home for our standard service charge of $125.00, since the labor warranty was voidedThe complainant declined to pursue that offeringIn summary, Kcommunicated with the complainant in a timely fashion, provided a description of applicable warranties and provided a good faith ofference to visit the home and evaluate the unit, which was refusedKwill not be performing additional work for this complainantRespectfully, Kevin H***, Owner KHeating Plumbing and Air

I am responding to the complaint with the above referenced ID# that was placed with you on July 21, against our companyKperformed installation services at the residence in for a prior homeownerThe equipment was installed in a workmanlike fashion and in good working order at that timeThe property was subsequently sold to the complainant.In the complaint, the complainant states that he felt there were issues with the HVAC systemHe contacted two different contractors over some period of time, each of which came out and did some level of investigative work or otherwise on the air conditioning componentsThese evaluations were completed prior to any initial contact with KThe complaint did not include any letters, photos, inspections or other documentation to support his claims.When first contacted by the complainant, our technician explained that the work was done for a prior property ownerOur initial proposal listed the warranties offered with the installation: year heat exchanger factory warranty, year parts and compressor factory warranty and a year labor warranty, along with the cost of the replacementThe labor warranty was voided when another contractor serviced/touched the unitDuring this first phone call to our technician, we offered to visit his home for our standard service charge of $125.00, since the labor warranty was voidedThe complainant declined to pursue that offering.In summary, Kcommunicated with the complainant in a timely fashion, provided a description of applicable warranties and provided a good faith ofference to visit the home and evaluate the unit, which was refusedKwill not be performing additional work for this complainant.Respectfully,Kevin H***, Owner KHeating Plumbing and Air