Khemet Universal Builderz

Here is the signed contract with [redacted] *** As you can see, gutters are NOT included in this signed contract She is very happy with the roof (I have email of her saying that), But she has not paid us the final payment of $2550.77.We do not ever purchase the Lifetime Warranty until the customer is paid in full I spoke to ***, and we are working on collecting the final payment so we can purchase and give her the Lifetime Warranty Thomas K Jr

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am working with Tom K*** to get this issue resolved. Insurance has been billed and final payment will be made upon completion. Although the specific signed contract did not detail gutter work, initial consultation with Mike M*** (no longer with company) did include pricing for gutters and installation. Gutters were also talked about with the job foreman, Bob, who told me that is a separate part of the company and that they would contact me in a few days (after job was completed). That never happened. I don't know if this is just poor communication or that I was told something that just wasn't a possibility. I will most likely now have to go through a different company to have the gutters replaced. Regards,
*** ***

I can provide copies of [redacted]'s contracts and proof that all the work was completed prior to his complaint.   USA ROOF MASTERS is not perfect but we strive to complete all work at a high level and work with our customers.  I can also provide emails between myself, [redacted] and his "neighbor...

friend".  His neighbor friend looks out for [redacted] and she was very helpful in helping communication between us and [redacted].   She stAted in multiple emails thar we were very helpful to [redacted].   Also keep in mind this was insurance work and we debated with his insurance company for over a year on getting [redacted] what he deserves at no charge.  I repeat we did NOT charge any money for working with his insurance company.   We went above and beyond [redacted]'s contract and concerns because he reported multiple times "I do not have a way to get around."  Just a few things we did for NO CHARGE include the following-purchasing and planting grass seed because he was unable too.-going in his attic to take pictures confirming his attic fan was plugged in-debating with his insurance company (no charge) to pay for his siding which we did one side "at cost" for zero profit-[redacted] once called three times in day to tell me his shutter was loose.I have no problem submitting our contracts and prices and comparable you can see they are below industry pricing standard.  [redacted] gets confused at times and has repeatedly badgered and disrespected my employees but my employees have never disrespected him and I have this documented in an email from his neighbor friend how well we dealt with his badgering.  The complaint in question yes we did not get back to him right away but we are not perfect.  We went out and fixed the complaint.  In addition to that we tightened his shutters again.ALSO [redacted] OWED US $125.  I told him to keep it for the inconvenience and [redacted]  ** will confirm this.  [redacted]'s complete is falsified slander against our company.   It was not easy working with [redacted] but I am glad we were able to help him and I am proud of our work.  Bob K[redacted]Production ManagerUSA ROOF MASTERS

Here is the signed contract with [redacted].  As you can see, gutters are NOT included in this signed contract.  She is very happy with the roof (I have email of her saying that), But she has not paid us the final payment of $2550.77.We do not ever purchase the Lifetime Warranty until the...

customer is paid in full.  I spoke to [redacted], and we are working on collecting the final payment so we can purchase and give her the Lifetime Warranty.  Thomas K.  Jr.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:The work was not properly done, and the vicious personal attack I can not accept.Regards,[redacted]