As noted on our website at http://khimairafarm.com, our office has been closed for three months+ due to a family illness. The message was in place when *** *** placed his order. Auto email responses have been going to anyone
attempting to place an order, and we have not had staff in place full time to respond to email, but have been trying to check as time permits periodically In the case of *** ***, the note did not get sent or did not reach him. When we received his note, we contacted him to ask if he wanted to us ship the order or refund, and he chose a refund, and that was processed as soon as we received his response on May Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I recommend in the future that commerce function be shut off as customers who bypass the companies main page and proceed directly to the product page via a search engine result do not receive notification of a closed office.
Regards,
[redacted]
As noted on our website at http://khimairafarm.com, our office has been closed for three months+ due to a family illness. The message was in place when *** *** placed his order. Auto email responses have been going to anyone
attempting to place an order, and we have not had staff in place full time to respond to email, but have been trying to check as time permits periodically In the case of *** ***, the note did not get sent or did not reach him. When we received his note, we contacted him to ask if he wanted to us ship the order or refund, and he chose a refund, and that was processed as soon as we received his response on May Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I recommend in the future that commerce function be shut off as customers who bypass the companies main page and proceed directly to the product page via a search engine result do not receive notification of a closed office.
Regards,
[redacted]