I am hereby posting my reply back from builders message which I only got on 8/as it was not e mailed to me and I called miss [redacted] and he forwarded to my e mail Complaint # [redacted] : RE: Tile color variations [redacted] I reject the answer given by the builder We were invited for a prewalk somewhere in march end At the time, we were not even sure if we would be able to clear the tedious loan process and get the house our whole concentration was on looking at the the electricals and basic stuff The defect in the installation of tiles and uneven grouting was very very obvious so we had mentioned that in the first instance That the tiles would have stains or look so ugly was beyond our imagination Neverthless the house was dirty and needed cleaning even before we could comprehend the fact that floor has dark stains Meanwhile we had house painted and the floor was covered with sheets from the painter.It took us a lot of days after we had moved in the house on may before we could and realise the difference between tiles shown to us and those installed at our house .We got these tiles installed as an upgrade to enhance the beauty of our home which costed us >million dollars But, relatives friends and neighbours coming to visit the house commented -"dirty tiles , look s like painter left paint , coffee groud stains spilled !!" We reported the matter to the sales person at K hovananian on 6/verbally .We also mentioned it quite distinctively on the phone survey which they did just a few days later She (miss [redacted] ***) visited our house the same evening and assured us that she would contact the higher authorities regarding this issue She even showed us a neighbourhood house with standard installation which looked quite cleanwith little or no variation The tile samples shown to us none of those had such dark big stains If it had been the case we would never have chosen this tile as it was not mandatory On the contrary , we were explained that these tiles are porcelain level tiles and are very very good as they cannot be stained easily and if anything falls /spills on them can be wiped off easily Neverthless , there is no place for a chance spill stain as its already stained so badly We waited for the higher authorities to respond to this matter very patientily for a whole mths before we contacted Revdex.com I agree that the name of tile matches the name of the tiles shown to us but just matching the name is not sufficient Its like you are matching the model number and name of a fridge but delivering a fridge that does not work To a layman like me who knows nothing about construction - I dont know what a natural lime stone looks like I even dont know that if tile is limestone beige it means its suposed to mimic a natural limestone I can only go by whats shown to me and that the tiles are so stained was not shown to me I was not explained they are mimicking natural limestone and that natural limestone looks so dirty Having a little bit of variayion in tiles or for the matter in any tiles /stones is acceptable but here it looks like the tile we originally selected is completely missing and all we gt is a varaition in colr /pattern which is like 99% of tiles and is totally unexpected In a time and era and in a country which boosts of customer satisfaction and almost evrything you buy from grocery to high end appliances you can return /replace things I believe K hovananian is far behind on customer satisfaction and as such does not care about a customer who has purchased a >million dollar house from them I expect K hovanian to be a responsible builder tackling with customer grieviences in a professional manner but they did not even care to inform us that finally after a whole 2mths of waiting they decided to do nothing , absolutely nothing for us Quite a shame I must say -would never recmmend them to anyone ever Please respond back to this
Business states that they have been trying to contact homeowner to set up an appointment but have been unsuccessfulBusiness has not received response from consumer and has been unable to set up an appointmentBusiness is still currently contacting consumerThey would like access to the home so the matter could be re-evaluated and the necessary actions taken
I am hereby posting my reply back from builders message which I only got on 8/as it was not e mailed to me and I called miss [redacted] and he forwarded to my e mail Complaint # [redacted] : RE: Tile color variations [redacted] I reject the answer given by the builder We were invited for a prewalk somewhere in march end At the time, we were not even sure if we would be able to clear the tedious loan process and get the house our whole concentration was on looking at the the electricals and basic stuff The defect in the installation of tiles and uneven grouting was very very obvious so we had mentioned that in the first instance That the tiles would have stains or look so ugly was beyond our imagination Neverthless the house was dirty and needed cleaning even before we could comprehend the fact that floor has dark stains Meanwhile we had house painted and the floor was covered with sheets from the painter.It took us a lot of days after we had moved in the house on may before we could and realise the difference between tiles shown to us and those installed at our house .We got these tiles installed as an upgrade to enhance the beauty of our home which costed us >million dollars But, relatives friends and neighbours coming to visit the house commented -"dirty tiles , look s like painter left paint , coffee groud stains spilled !!" We reported the matter to the sales person at K hovananian on 6/verbally .We also mentioned it quite distinctively on the phone survey which they did just a few days later She (miss [redacted] ***) visited our house the same evening and assured us that she would contact the higher authorities regarding this issue She even showed us a neighbourhood house with standard installation which looked quite cleanwith little or no variation The tile samples shown to us none of those had such dark big stains If it had been the case we would never have chosen this tile as it was not mandatory On the contrary , we were explained that these tiles are porcelain level tiles and are very very good as they cannot be stained easily and if anything falls /spills on them can be wiped off easily Neverthless , there is no place for a chance spill stain as its already stained so badly We waited for the higher authorities to respond to this matter very patientily for a whole mths before we contacted Revdex.com I agree that the name of tile matches the name of the tiles shown to us but just matching the name is not sufficient Its like you are matching the model number and name of a fridge but delivering a fridge that does not work To a layman like me who knows nothing about construction - I dont know what a natural lime stone looks like I even dont know that if tile is limestone beige it means its suposed to mimic a natural limestone I can only go by whats shown to me and that the tiles are so stained was not shown to me I was not explained they are mimicking natural limestone and that natural limestone looks so dirty Having a little bit of variayion in tiles or for the matter in any tiles /stones is acceptable but here it looks like the tile we originally selected is completely missing and all we gt is a varaition in colr /pattern which is like 99% of tiles and is totally unexpected In a time and era and in a country which boosts of customer satisfaction and almost evrything you buy from grocery to high end appliances you can return /replace things I believe K hovananian is far behind on customer satisfaction and as such does not care about a customer who has purchased a >million dollar house from them I expect K hovanian to be a responsible builder tackling with customer grieviences in a professional manner but they did not even care to inform us that finally after a whole 2mths of waiting they decided to do nothing , absolutely nothing for us Quite a shame I must say -would never recmmend them to anyone ever Please respond back to this
Business states that they have been trying to contact homeowner to set up an appointment but have been unsuccessfulBusiness has not received response from consumer and has been unable to set up an appointmentBusiness is still currently contacting consumerThey would like access to the home so the matter could be re-evaluated and the necessary actions taken