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K.Hovnanian Homes of Delaware,LLC

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K.Hovnanian Homes of Delaware,LLC Reviews (3)

We have recently been in contact with Mr [redacted] and are in the process of repairing a leak which was called in over this past weekendThis repair is scheduled to be completed today 1/27/As for the other warranty items referenced by the customer, our Home Owner Service Manager is scheduled to meet with him this Thursday 1/29/to review and schedule the necessary repairs for the Construction Defects as identified by the Home Builder’s Limited WarrantyWe usually try and complete all Routine/ Non- EmergencyWarranty Requests and repairs during our 11- month visit, which should occur in April of this year; but unfortunately I don’t believe this was properly communicated to Mr***I apologize for the miscommunication and/ or delay with addressing these requests, but am confident his concerns will now be addressed appropriatelySincerely, [redacted]

[redacted] Again, I apologize (as did ***) that this wasn't handled differently and can assure you of a more timely response during the rest of your "structural" warranty periodI also want to assure you that you have not been singled out as a result of any complaints and/ or poor survey ratingsWe treat every cus***er fairly and with the utmost respect during the entire home buying experience which includes the Home Builder's Limited Warranty period post closingI will be more than happy to personally meet with you and discuss further in person if you'd likePlease feel free to contact me directly Sincerely, [redacted]

I have added another service request into our system and will have our Home Owner Service Manager contact [redacted] to schedule an inspection ASAP [redacted] should expect to be contacted within the next few days Thank you and let me know if you have any other questions

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