KHovnanian Homes

Thank you for the opportunity to respond to this complaint Firstly, please know that this was posted to our Arizona Revdex.com site, not our DFW Revdex.com site If possible, it would assist greatly in the future if Revdex.com could forward to the appropriate Division.The home closed in June, There was nothing on the Orientation paperwork or Delivery paperwork regarding a tree.July 4, 2016, a SR was submitted One of the issues was an irrigation problem, which was an issue in a flower bed It was a damaged drip line near the foundationThis was repaired.August 1, – Because the homeowner called the Manager to complain about a Homeowner Service Representative, the Manager agreed to have our trade re-inspect the sprinkler issue [redacted] Sprinkler looked at it, and it was operating as intended.August 24, – First notice of any problem with tree Homeowner stated the tree died because of the drip line The problem with the drip line was nowhere near the tree.We have received no communication regarding a tree for year and months It was not listed on the list the Homeowner turned in at the end of his first year of warrantyLastly, as stated in our warranty manual, landscaping is not covered under our warranty as we cannot control the watering schedule after close Therefore, we will not replace the tree

The Company has resolved many of the issues raised by the Consumer The remaining issues include the need for parts that have been ordered and should be delivered shortly The Company has contacted the Consumer directly and is hopeful of resolving the remaining issues soon

Tell us why hereI have attached our response back to Mr [redacted]

Response within document but I do not consider this issue closed or resolved

KHovnanian homes built our home 12 years ago. After 12 years we have:
-Bad windows that need replaced to the tune of around 26000 dollars.
-Bad HVAC system that needs replaced to the tune of 15,000 dollars.
-Duct work that needs redone to the tune of 10,000 dollars.
-Stair railing that is not and never has met with the state of Delaware code.