We apologize for any inconvenience that has been caused by us at your home Russ F [redacted] has responded to every phone call, email, and online service request There are several items in the home related to the home drying that you have submitted to us and we wish to address with you In order to do that, Russ F*, is coordinating several trade partners as well as ordering material I feel that Russ has communicated with you and that he is actively seeking your assistance to schedule appropriately.At this time we feel that we are actively working you to resolve any concerns There are several ways for you to communicate with us in a way that may be documented both by our company and by you You may log onto our warranty website [redacted] You may call [redacted] , and you may email [redacted] All warranty processes are described in our Pathway to Ownership binder that was provided to you We also covered this as part of the New Home Orientation If at any time you dispute our execution of the warranty, you may seek arbitration That process is outlined in the sample warranty you received at time of contract and in the pathway to ownership binder Your official copy was mailed directly to your home.Russ F [redacted] will continue to be your main point of contact I am available at any time via email or phone as well [redacted] [redacted] Sincerely,Bob K***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below How am I suppose to lower the humidity in my home? I run a dehumidifier for a year straight and still have condensation and snow and ice buion my windows There is no adjustment on my furnace to lower or raise the humidity levels this is the furnace K Hovnanian installed What more am I suppose to do when no other home is experiencing this problem? Regards, [redacted] ***
We apologize for any inconvenience that has been caused by us at your home Russ F [redacted] has responded to every phone call, email, and online service request There are several items in the home related to the home drying that you have submitted to us and we wish to address with you In order to do that, Russ F
*, is coordinating several trade partners as well as ordering material I feel that Russ has communicated with you and that he is actively seeking your assistance to schedule appropriately.At this time we feel that we are actively working you to resolve any concerns There are several ways for you to communicate with us in a way that may be documented both by our company and by you You may log onto our warranty website [redacted] You may call [redacted] , and you may email [redacted] All warranty processes are described in our Pathway to Ownership binder that was provided to you We also covered this as part of the New Home Orientation If at any time you dispute our execution of the warranty, you may seek arbitration That process is outlined in the sample warranty you received at time of contract and in the pathway to ownership binder Your official copy was mailed directly to your home.Russ F [redacted] will continue to be your main point of contact I am available at any time via email or phone as well [redacted] [redacted] Sincerely,Bob K***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below How am I suppose to lower the humidity in my home? I run a dehumidifier for a year straight and still have condensation and snow and ice buion my windows There is no adjustment on my furnace to lower or raise the humidity levels this is the furnace K Hovnanian installed What more am I suppose to do when no other home is experiencing this problem? Regards, [redacted] ***