I had been shopping for a car for more than months and I didn't see anything that I really liked as well experience the customer service that I was expectingI am from Sacramento so me going to the bay to by a car wasn't likelyI found a bmw that I liked and they were able to get the deal done with exceptional service and no gamesSammy the used car sales manager was honest and helpfulThe sales rep Ira was understanding and knowledgeableI didn't feel pushed by himhe was nice..Then the finace guy sammy velasco handled me wellthey have a good team Thanks
Initial Business Response / [redacted] (1000, 8, 2014/06/25) */ This has been handled by [redacted] , there was a processing period by the extended service agreement companyThey have updated and the term was extended to 84/mos 100,at the end of MayWe apoligize if the customer was not aware that it had been completedThey shoud have received or will receive a new card with the corrected information Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Honda of Oakland contacted me on June to inform me that they had contacted the warranty company to extend the warranty I purchased with the carI have not yet received the new warranty card or information from the warranty company in the mail, but when I do the issue will be completely resolved
Initial Business Response / [redacted] (1000, 17, 2014/04/03) */ Mr [redacted] was offered terms for financing his lease balanceThe terms for financing were unaccpetable to Mr [redacted] He was offered to either purchase his lease or purchase a new vehicleMr [redacted] declined to due soWe believed we had come to an agreement with Mr[redacted] several times, but once in the finance managers office to sign the documnents Mr [redacted] decided against it, stating that he wanted different terms and walked outThe terms and conditions are rate based on credit worthiness, down paymenet and amount financedWe are sorry that we were unable to satify Mr [redacted] It is always our goal to satisfy our customers and their needs Initial Consumer Rebuttal / [redacted] (3000, 19, 2014/04/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The information provided by the business is and/or incompleteI was told by staff that HFC denied the new car loan and at no time was I offered a lease extension as an optionIn addition, the business failed to respond to conversation referenced in complaintThe gist of my complaint is the rude and disrespectful behavior of the individual I spoke to on the phone Final Business Response / [redacted] (4000, 21, 2014/04/11) */ We are not the lessor and can't not offer to extend Mr [redacted] 's vehicle termsThe lease is between he and the finance companyOnce the lease has been purchased by the finance company we no longer have access to any of the repayment terms and agreements Thank you Final Consumer Response / [redacted] (4200, 23, 2014/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, business is refusing to address my complaint about above referenced conversation where I was spoken to in a rude, discourteous manner, told "you have a chip on your shoulder", "we don't want your business", "leave us alone"
Initial Business Response / [redacted] (1000, 8, 2015/06/11) */ We have absorbed the amount of the payment that is mentioned in this complaintThe customer no longer owes us anythingWe apologize that this occurred Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied that we no longer owe them anything and they admitted faultThank you guys so much!
Initial Business Response / [redacted] (1000, 8, 2014/06/23) */ What you purchased were two different agreements one being an extended service agreement for $and one being a basic pre-paid maintenance program for $The extended service agreements covers repairs and the pre-paid maintenance is a specific term and mileage programWhat has a limited amount of services to render is the maintenance programThere are several programs that range from the $upwards of over $The more services you pre-pay for the more service items you receiveThe extended service agreement doesn't tie into the maintenance of the vehicleI believe the misunderstanding is not knowing the difference of the twoWe can go over both coverages with you if you likeYou can also refer back to the agreements that you signed, it shows you the coveragesIf you would like to cancel either one or both, you are free to do so by written correspondence or come into the dealershipWe are regretful that you have had this experienceWe appreciate your business Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Firstly, not one of your sales associates has been able to tell me what either of these coversNo one is on the same page about it and no one can give me an explanationSecondly, I was flat out lied to by the salesman as to what was coveredBAD! It doesn't seem as though you are taking any responsibility for what has happened here or that you are "are regretful that you have had this experience" when you say that the "misunderstanding is not knowing the difference of the two"If I have "misunderstood" it is only because I have been led to So yes, if Honda of Oakland is willing to make things right and refund what I have paid for these policies that don't seem to be good for anything, and that is what you mean by "canceling" then lets work something out
Initial Business Response / [redacted] (1000, 9, 2015/05/28) */ Received response via email; [redacted] arrived with her caretaker [redacted] the first time she was here and we were told that she needed to buy a carWe helped her accordinglyHer credit was challenged and as a result the interest rate was highThis interest rate was determined by the financial institution that was willing to finance herThe customer and her caretaker agreed to the terms, she left with the car and according to all persons involved with the sale, she was happy About 3months later a person indicating that he was a 'friend of the family' came in and spoke to our General Sales ManagerHe described a scenario indicating he had a friend with a high car payment and wanted us to help get her out the car payment into a vehicle with a lower paymentWe invited him to bring his friend in and we would try to helpWe did not know his friend was [redacted] until he showed up with her to do the new dealWe worked a deal on a lease rather than a purchase and it came out to a lesser paymentShe was happy with that It was not until the customer had left with the new vehicle that we discovered that she had not made the payment on the vehicle that originally was sold to her that we took as the trade inAmerican Honda had already had the vehicle out for repossessionOur general manager called American Honda and asked for an exception for this customer and they agreed, even though she had not made her payments according to the agreementUnfortunately, the exception that Honda made increased the payment for the customer because at this point she was more of a riskThat payment was about the same as the previous paymentBy this time the customer had had the second new car for several daysThen her daughter got involved and called another Honda Dealer who indicated that we had done everything incorrectly, which was not trueIn the end, we invited the customer to return the second vehicle, we refunded all money and gave her the original purchase backIt is to be noted that at all times this customer had at least one support person with her at all times during the negotiations and all parties were in agreement at all times Thanks, [redacted] ***
Initial Business Response /* (1000, 6, 2015/07/29) */
Contact Name and Title: *** ***/IT
Contact Phone: XXXXXXXXXX
Contact Email: ***@***.com
We are refunding *** and *** ** $(Nine hundred and ninety one dollars)The check should be mailed out today - *** ***
our assistant general manager has been in touch with this customer to let him know that the refund is on the way
Our records indicate that this vehicle is financed through American Honda Motors so the refund the customer is asking for will go to them as the extended service contract was financed with the car dealplease call me for clarification ***
Initial Consumer Rebuttal /* (2000, 11, 2015/08/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Honda of Oakland has agreed to refund $for the extended warranty
Initial Business Response /* (1000, 9, 2014/05/08) */
Morning, Honda of Oakland had no wrong doing but out of the essence of customer satisfaction, we took the cat back
Thanks
*** ***
I had been shopping for a car for more than 3 months and I didn't see anything that I really liked as well experience the customer service that I was expecting. I am from Sacramento so me going to the bay to by a car wasn't likely. I found a bmw that I liked and they were able to get the deal done with exceptional service and no games. Sammy the used car sales manager was honest and helpful. The sales rep Ira was understanding and knowledgeable. I didn't feel pushed by him. he was nice..Then the finace guy sammy velasco handled me well. they have a good team.
Thanks
Initial Business Response /* (1000, 5, 2015/05/14) */
Contact Name and Title: [redacted], GM
Contact Phone: [redacted]
Contact Email: [redacted]@pscauto.com
On May 12th, [redacted] '[redacted]' [redacted] approached us via our Facebook page and made similar statements with regard to her vehicle as...
she has to the Revdex.com. As quickly as possible we responded with:
-Hi [redacted] I've spoken to our General Manager, [redacted] and also my Service Manager, [redacted]. I understand that we requested that you bring the car in to let us take care of the issues you have. I also understand that while you were here we also offered to take the car back and give you your money back. We also offered alternate transportation during the repair should you want to move in that direction, but you did not have a driver's license with you to complete Enterprise's requirements. We never got past this point, you left with the vehicle. We are still willing to take the vehicle back, we are still offering to repair any issue you have and we are still offering to provide you with alternate transportation of similar size, until your vehicle is repaired, but you will need your driver's license to rent the vehicle even if we pay for it. -
When Ms. [redacted] brought her vehicle to us the first time for repair our service manager engaged her in conversation to determine exactly what was wrong with the vehicle. Although he had been briefed by our General Manager on this issue, he wanted to speak with the customer directly. When he attempted to do that, she became enraged, screaming and shouting obscenities at our personnel and generally became somewhat out of control. We managed to move past that to the point of getting her set up with a rental car of same or lager size through Enterprise Rent a Car. She stated she needed a similar vehicle for work. Unfortunately, she did have a driver's license with her, a requirement that all rental car companies require and as a result we could not get her into a rental. This only exacerbated her anger and she left with her vehicle, we did not have the opportunity to look at it.
Ms. [redacted] continued to berate our business. We digressed from our online activity on May 12th and reached out via telephone on May 13th. Our employee [redacted] made the call, indicating that we wanted to provide resolution to her and requested that she call us back. As of this writing at 10 am on May 14th we have not heard from the customer.
The vehicle in question is a 2014 model. All disclosures regarding this vehicle, including the Carfax that she continually states we falsified are signed by her. Carfax records must be downloaded from the Carfax site. There is no way to falsify the information that is on the download. The same document that she signed when she purchased the vehicle is available currently on Carfax and is the same document. The vehicle was in good condition when she left with it after the purchase.
We can't move forward with a resolution until we have had the opportunity to speak rationally with the customer, assess the damage or repairs and then create a resolution and a time line for repairs.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I love how this is all my fault. you sold me a defective car and falsified the car fax report. you claim that your service manager was informed, this is not the case. you have lied and I have video to prove it. the car fax that I downloaded from the website is different from the one you gave me, I have copies of this as well. I have requested that you fix the car and provide the cost for this. I want this car checked by an independent mechanic and the cost covered by you. I have documentation of you telling me the tires were fine and balanced and have documentation that this was not done. you claimed to have done a full check on this car yet there were basics that were totally missed, I have documentation of this as well. you sold me a lemon and lied to me about what was done and what was not done on the car, this is unacceptable. I will not speak with your rep on the phone because you have lied to me at every turn of this deal. the only communication I will have with you needs to be documented and seen by third parties. you have made promises and contracted things that you have lied about. I will not deal with you directly anymore, I will not be taken advantage of any further. you sold me an $18K car that is not safe enough to drive. I want the car reviewed and fixed by a mechanic not affiliated with you shop. this is fair and the right thing to do. you have repeatedly called me asking for more money and yet you won't take care of the basics covered in the contract and that you said was already fixed. this is shaddy and bad business.
Initial Business Response /* (1000, 8, 2014/06/23) */
What you purchased were two different agreements one being an extended service agreement for $2500 and one being a basic pre-paid maintenance program for $299.95. The extended service agreements covers repairs and the pre-paid maintenance...
is a specific term and mileage program. What has a limited amount of services to render is the maintenance program. There are several programs that range from the $299.95 upwards of over $1000.00. The more services you pre-pay for the more service items you receive. The extended service agreement doesn't tie into the maintenance of the vehicle. I believe the misunderstanding is not knowing the difference of the two. We can go over both coverages with you if you like. You can also refer back to the agreements that you signed, it shows you the coverages. If you would like to cancel either one or both, you are free to do so by written correspondence or come into the dealership. We are regretful that you have had this experience. We appreciate your business.
Initial Consumer Rebuttal /* (3000, 10, 2014/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly, not one of your sales associates has been able to tell me what either of these covers. No one is on the same page about it and no one can give me an explanation. Secondly, I was flat out lied to by the salesman as to what was covered. BAD!
It doesn't seem as though you are taking any responsibility for what has happened here or that you are "are regretful that you have had this experience" when you say that the "misunderstanding is not knowing the difference of the two". If I have "misunderstood" it is only because I have been led to.
So yes, if Honda of Oakland is willing to make things right and refund what I have paid for these policies that don't seem to be good for anything, and that is what you mean by "canceling" then lets work something out.
Initial Business Response /* (1000, 8, 2015/06/11) */
We have absorbed the amount of the payment that is mentioned in this complaint. The customer no longer owes us anything. We apologize that this occurred.
Initial Consumer Rebuttal /* (2000, 10, 2015/06/12) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
I am satisfied that we no longer owe them anything and they admitted fault. Thank you guys so much!
Initial Business Response /* (1000, 5, 2015/08/26) */
We have the signed credit application and accompanying documentation from this customer. We have no ability to change anyone's FICO score. The inquiries that he refers to were made by the dealership he dealt with prior on the 11th of...
August 2015. Please let me know if you need copies of any of the documentation.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ere asked for information on 5speed vehicles only. I explained I already had financing through well's fargo. They contacted well's fargo without my knowledge and came back to me stating that well's fargo was trying to trace my deal and that they needed my info to trace who I was. I foolishly believed that they had talked to Enterprise and that the info I was giving was for Well's Fargo only. I could not authorize any deal with Honda of Oakland due to an ongoing deal with Enterprise which I was not going to change. Once I discovered what they were up to I walked out. They continued to destroy my credit days after I saw them. In addition, the salesman telephoned me at approximately 7 pm on the same evening stating that Enterprise had acted unethically by talking to well's fargo and ceasing the bogus financing they cooked up. I built my credit point by point only to have these individuals lie to me to gain access to my personal info, but then the ignored my repeated requests to not run my credit. There was no need because I had already bought a car, I foolishly wanted to see the stick shift models and stupidly walked into Honda of Oakland to have my score diminished to 535 from 735. 200 points for revenge for not buying from them and cancelling my deal with Enterprise which was settled. Lastly, the sales guy also stated that I would pay one way or another because Enterprise was unethical..
Initial Business Response /* (1000, 17, 2014/04/03) */
Mr. [redacted] was offered terms for financing his lease balance. The terms for financing were unaccpetable to Mr. [redacted]. He was offered to either purchase his lease or purchase a new vehicle. Mr. [redacted] declined to due so. We believed we...
had come to an agreement with Mr.[redacted] several times, but once in the finance managers office to sign the documnents Mr. [redacted] decided against it, stating that he wanted different terms and walked out. The terms and conditions are rate based on credit worthiness, down paymenet and amount financed. We are sorry that we were unable to satify Mr. [redacted]. It is always our goal to satisfy our customers and their needs.
Initial Consumer Rebuttal /* (3000, 19, 2014/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided by the business is false and/or incomplete. I was told by staff that HFC denied the new car loan and at no time was I offered a lease extension as an option. In addition, the business failed to respond to conversation referenced in complaint. The gist of my complaint is the rude and disrespectful behavior of the individual I spoke to on the phone.
Final Business Response /* (4000, 21, 2014/04/11) */
We are not the lessor and can't not offer to extend Mr. [redacted]'s vehicle terms. The lease is between he and the finance company. Once the lease has been purchased by the finance company we no longer have access to any of the repayment terms and agreements.
Thank you
Final Consumer Response /* (4200, 23, 2014/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, business is refusing to address my complaint about above referenced conversation where I was spoken to in a rude, discourteous manner, told "you have a chip on your shoulder", "we don't want your business", "leave us alone"
Initial Business Response /* (1000, 8, 2014/07/25) */
Customer came in on 5/28/XX XXX,869 miles with a hesitation under acceleration and then clunks into gear. Technician inspected and pulled code PXXXX Xnd gear pressure switch failure. Advised the customer that we needed to start with...
replacing the pressure switch and then recheck to make sure there was not another problem on top of the failed pressure switch. Noting that the pressure switch can cause the customers concern but due to the miles on the vehicle there could be other problems as well. Customer authorized the repair and repairs were performed vehicle was test driven and found to be ok.
Customer returned 5/31/XX XXX,894 miles with the same hesitation technician inspected and found no codes present but there was now an internal problem in the transmission and that it would need to be replaced, like explained before until that pressure switch was replaced we would not know if there was any further issues.
On 7/4/14 customer came into our used car department and sold the vehicle to Honda of Oakland
On 7/8/14 customer called in and spoke to Jonny wanting a full refund for the repairs that he had performed on 5/28/14. We re-explained that the repairs that were performed were needed to determine if further repairs were needed at the time, and that he was advised and agreed that to continue anyways. Before anymore could be said he stated "that it didn't matter because he already contacted the Revdex.com."
Initial Business Response /* (1000, 9, 2015/05/28) */
Received response via email;
[redacted] arrived with her caretaker [redacted] the first time she was here and we were told that she needed to buy a car. We helped her accordingly. Her credit was challenged and as a result the interest rate...
was high. This interest rate was determined by the financial institution that was willing to finance her. The customer and her caretaker agreed to the terms, she left with the car and according to all persons involved with the sale, she was happy.
About 3months later a person indicating that he was a 'friend of the family' came in and spoke to our General Sales Manager. He described a scenario indicating he had a friend with a high car payment and wanted us to help get her out the car payment into a vehicle with a lower payment. We invited him to bring his friend in and we would try to help. We did not know his friend was [redacted] until he showed up with her to do the new deal. We worked a deal on a lease rather than a purchase and it came out to a lesser payment. She was happy with that.
It was not until the customer had left with the new vehicle that we discovered that she had not made the payment on the vehicle that originally was sold to her that we took as the trade in. American Honda had already had the vehicle out for repossession. Our general manager called American Honda and asked for an exception for this customer and they agreed, even though she had not made her payments according to the agreement. Unfortunately, the exception that Honda made increased the payment for the customer because at this point she was more of a risk. That payment was about the same as the previous payment. By this time the customer had had the second new car for several days. Then her daughter got involved and called another Honda Dealer who indicated that we had done everything incorrectly, which was not true. In the end, we invited the customer to return the second vehicle, we refunded all money and gave her the original purchase back. It is to be noted that at all times this customer had at least one support person with her at all times during the negotiations and all parties were in agreement at all times.
Thanks,
[redacted]
Initial Business Response /* (1000, 8, 2014/06/25) */
This has been handled by [redacted], there was a processing period by the extended service agreement company. They have updated and the term was extended to 84/mos 100,000 at the end of May. We apoligize if the customer was not aware that it...
had been completed. They shoud have received or will receive a new card with the corrected information.
Initial Consumer Rebuttal /* (2000, 10, 2014/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Honda of Oakland contacted me on June 25 to inform me that they had contacted the warranty company to extend the warranty I purchased with the car. I have not yet received the new warranty card or information from the warranty company in the mail, but when I do the issue will be completely resolved.
I had been shopping for a car for more than months and I didn't see anything that I really liked as well experience the customer service that I was expectingI am from Sacramento so me going to the bay to by a car wasn't likelyI found a bmw that I liked and they were able to get the deal done with exceptional service and no gamesSammy the used car sales manager was honest and helpfulThe sales rep Ira was understanding and knowledgeableI didn't feel pushed by himhe was nice..Then the finace guy sammy velasco handled me wellthey have a good team Thanks
Initial Business Response / [redacted] (1000, 8, 2014/06/25) */ This has been handled by [redacted] , there was a processing period by the extended service agreement companyThey have updated and the term was extended to 84/mos 100,at the end of MayWe apoligize if the customer was not aware that it had been completedThey shoud have received or will receive a new card with the corrected information Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Honda of Oakland contacted me on June to inform me that they had contacted the warranty company to extend the warranty I purchased with the carI have not yet received the new warranty card or information from the warranty company in the mail, but when I do the issue will be completely resolved
Initial Business Response / [redacted] (1000, 17, 2014/04/03) */ Mr [redacted] was offered terms for financing his lease balanceThe terms for financing were unaccpetable to Mr [redacted] He was offered to either purchase his lease or purchase a new vehicleMr [redacted] declined to due soWe believed we had come to an agreement with Mr[redacted] several times, but once in the finance managers office to sign the documnents Mr [redacted] decided against it, stating that he wanted different terms and walked outThe terms and conditions are rate based on credit worthiness, down paymenet and amount financedWe are sorry that we were unable to satify Mr [redacted] It is always our goal to satisfy our customers and their needs Initial Consumer Rebuttal / [redacted] (3000, 19, 2014/04/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The information provided by the business is and/or incompleteI was told by staff that HFC denied the new car loan and at no time was I offered a lease extension as an optionIn addition, the business failed to respond to conversation referenced in complaintThe gist of my complaint is the rude and disrespectful behavior of the individual I spoke to on the phone Final Business Response / [redacted] (4000, 21, 2014/04/11) */ We are not the lessor and can't not offer to extend Mr [redacted] 's vehicle termsThe lease is between he and the finance companyOnce the lease has been purchased by the finance company we no longer have access to any of the repayment terms and agreements Thank you Final Consumer Response / [redacted] (4200, 23, 2014/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, business is refusing to address my complaint about above referenced conversation where I was spoken to in a rude, discourteous manner, told "you have a chip on your shoulder", "we don't want your business", "leave us alone"
Initial Business Response / [redacted] (1000, 8, 2015/06/11) */ We have absorbed the amount of the payment that is mentioned in this complaintThe customer no longer owes us anythingWe apologize that this occurred Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied that we no longer owe them anything and they admitted faultThank you guys so much!
Initial Business Response / [redacted] (1000, 8, 2014/06/23) */ What you purchased were two different agreements one being an extended service agreement for $and one being a basic pre-paid maintenance program for $The extended service agreements covers repairs and the pre-paid maintenance is a specific term and mileage programWhat has a limited amount of services to render is the maintenance programThere are several programs that range from the $upwards of over $The more services you pre-pay for the more service items you receiveThe extended service agreement doesn't tie into the maintenance of the vehicleI believe the misunderstanding is not knowing the difference of the twoWe can go over both coverages with you if you likeYou can also refer back to the agreements that you signed, it shows you the coveragesIf you would like to cancel either one or both, you are free to do so by written correspondence or come into the dealershipWe are regretful that you have had this experienceWe appreciate your business Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Firstly, not one of your sales associates has been able to tell me what either of these coversNo one is on the same page about it and no one can give me an explanationSecondly, I was flat out lied to by the salesman as to what was coveredBAD! It doesn't seem as though you are taking any responsibility for what has happened here or that you are "are regretful that you have had this experience" when you say that the "misunderstanding is not knowing the difference of the two"If I have "misunderstood" it is only because I have been led to So yes, if Honda of Oakland is willing to make things right and refund what I have paid for these policies that don't seem to be good for anything, and that is what you mean by "canceling" then lets work something out
Initial Business Response / [redacted] (1000, 9, 2015/05/28) */ Received response via email; [redacted] arrived with her caretaker [redacted] the first time she was here and we were told that she needed to buy a carWe helped her accordinglyHer credit was challenged and as a result the interest rate was highThis interest rate was determined by the financial institution that was willing to finance herThe customer and her caretaker agreed to the terms, she left with the car and according to all persons involved with the sale, she was happy About 3months later a person indicating that he was a 'friend of the family' came in and spoke to our General Sales ManagerHe described a scenario indicating he had a friend with a high car payment and wanted us to help get her out the car payment into a vehicle with a lower paymentWe invited him to bring his friend in and we would try to helpWe did not know his friend was [redacted] until he showed up with her to do the new dealWe worked a deal on a lease rather than a purchase and it came out to a lesser paymentShe was happy with that It was not until the customer had left with the new vehicle that we discovered that she had not made the payment on the vehicle that originally was sold to her that we took as the trade inAmerican Honda had already had the vehicle out for repossessionOur general manager called American Honda and asked for an exception for this customer and they agreed, even though she had not made her payments according to the agreementUnfortunately, the exception that Honda made increased the payment for the customer because at this point she was more of a riskThat payment was about the same as the previous paymentBy this time the customer had had the second new car for several daysThen her daughter got involved and called another Honda Dealer who indicated that we had done everything incorrectly, which was not trueIn the end, we invited the customer to return the second vehicle, we refunded all money and gave her the original purchase backIt is to be noted that at all times this customer had at least one support person with her at all times during the negotiations and all parties were in agreement at all times Thanks, [redacted] ***
Initial Business Response /* (1000, 6, 2015/07/29) */
Contact Name and Title: *** ***/IT
Contact Phone: XXXXXXXXXX
Contact Email: ***@***.com
We are refunding *** and *** ** $(Nine hundred and ninety one dollars)The check should be mailed out today - *** ***
our assistant general manager has been in touch with this customer to let him know that the refund is on the way
Our records indicate that this vehicle is financed through American Honda Motors so the refund the customer is asking for will go to them as the extended service contract was financed with the car dealplease call me for clarification ***
Initial Consumer Rebuttal /* (2000, 11, 2015/08/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Honda of Oakland has agreed to refund $for the extended warranty
Initial Business Response /* (1000, 9, 2014/05/08) */
Morning, Honda of Oakland had no wrong doing but out of the essence of customer satisfaction, we took the cat back
Thanks
*** ***
I had been shopping for a car for more than 3 months and I didn't see anything that I really liked as well experience the customer service that I was expecting. I am from Sacramento so me going to the bay to by a car wasn't likely. I found a bmw that I liked and they were able to get the deal done with exceptional service and no games. Sammy the used car sales manager was honest and helpful. The sales rep Ira was understanding and knowledgeable. I didn't feel pushed by him. he was nice..Then the finace guy sammy velasco handled me well. they have a good team.
Thanks
Initial Business Response /* (1000, 5, 2015/05/14) */
Contact Name and Title: [redacted], GM
Contact Phone: [redacted]
Contact Email: [redacted]@pscauto.com
On May 12th, [redacted] '[redacted]' [redacted] approached us via our Facebook page and made similar statements with regard to her vehicle as...
she has to the Revdex.com. As quickly as possible we responded with:
-Hi [redacted] I've spoken to our General Manager, [redacted] and also my Service Manager, [redacted]. I understand that we requested that you bring the car in to let us take care of the issues you have. I also understand that while you were here we also offered to take the car back and give you your money back. We also offered alternate transportation during the repair should you want to move in that direction, but you did not have a driver's license with you to complete Enterprise's requirements. We never got past this point, you left with the vehicle. We are still willing to take the vehicle back, we are still offering to repair any issue you have and we are still offering to provide you with alternate transportation of similar size, until your vehicle is repaired, but you will need your driver's license to rent the vehicle even if we pay for it. -
When Ms. [redacted] brought her vehicle to us the first time for repair our service manager engaged her in conversation to determine exactly what was wrong with the vehicle. Although he had been briefed by our General Manager on this issue, he wanted to speak with the customer directly. When he attempted to do that, she became enraged, screaming and shouting obscenities at our personnel and generally became somewhat out of control. We managed to move past that to the point of getting her set up with a rental car of same or lager size through Enterprise Rent a Car. She stated she needed a similar vehicle for work. Unfortunately, she did have a driver's license with her, a requirement that all rental car companies require and as a result we could not get her into a rental. This only exacerbated her anger and she left with her vehicle, we did not have the opportunity to look at it.
Ms. [redacted] continued to berate our business. We digressed from our online activity on May 12th and reached out via telephone on May 13th. Our employee [redacted] made the call, indicating that we wanted to provide resolution to her and requested that she call us back. As of this writing at 10 am on May 14th we have not heard from the customer.
The vehicle in question is a 2014 model. All disclosures regarding this vehicle, including the Carfax that she continually states we falsified are signed by her. Carfax records must be downloaded from the Carfax site. There is no way to falsify the information that is on the download. The same document that she signed when she purchased the vehicle is available currently on Carfax and is the same document. The vehicle was in good condition when she left with it after the purchase.
We can't move forward with a resolution until we have had the opportunity to speak rationally with the customer, assess the damage or repairs and then create a resolution and a time line for repairs.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I love how this is all my fault. you sold me a defective car and falsified the car fax report. you claim that your service manager was informed, this is not the case. you have lied and I have video to prove it. the car fax that I downloaded from the website is different from the one you gave me, I have copies of this as well. I have requested that you fix the car and provide the cost for this. I want this car checked by an independent mechanic and the cost covered by you. I have documentation of you telling me the tires were fine and balanced and have documentation that this was not done. you claimed to have done a full check on this car yet there were basics that were totally missed, I have documentation of this as well. you sold me a lemon and lied to me about what was done and what was not done on the car, this is unacceptable. I will not speak with your rep on the phone because you have lied to me at every turn of this deal. the only communication I will have with you needs to be documented and seen by third parties. you have made promises and contracted things that you have lied about. I will not deal with you directly anymore, I will not be taken advantage of any further. you sold me an $18K car that is not safe enough to drive. I want the car reviewed and fixed by a mechanic not affiliated with you shop. this is fair and the right thing to do. you have repeatedly called me asking for more money and yet you won't take care of the basics covered in the contract and that you said was already fixed. this is shaddy and bad business.
Initial Business Response /* (1000, 8, 2014/06/23) */
What you purchased were two different agreements one being an extended service agreement for $2500 and one being a basic pre-paid maintenance program for $299.95. The extended service agreements covers repairs and the pre-paid maintenance...
is a specific term and mileage program. What has a limited amount of services to render is the maintenance program. There are several programs that range from the $299.95 upwards of over $1000.00. The more services you pre-pay for the more service items you receive. The extended service agreement doesn't tie into the maintenance of the vehicle. I believe the misunderstanding is not knowing the difference of the two. We can go over both coverages with you if you like. You can also refer back to the agreements that you signed, it shows you the coverages. If you would like to cancel either one or both, you are free to do so by written correspondence or come into the dealership. We are regretful that you have had this experience. We appreciate your business.
Initial Consumer Rebuttal /* (3000, 10, 2014/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly, not one of your sales associates has been able to tell me what either of these covers. No one is on the same page about it and no one can give me an explanation. Secondly, I was flat out lied to by the salesman as to what was covered. BAD!
It doesn't seem as though you are taking any responsibility for what has happened here or that you are "are regretful that you have had this experience" when you say that the "misunderstanding is not knowing the difference of the two". If I have "misunderstood" it is only because I have been led to.
So yes, if Honda of Oakland is willing to make things right and refund what I have paid for these policies that don't seem to be good for anything, and that is what you mean by "canceling" then lets work something out.
Initial Business Response /* (1000, 8, 2015/06/11) */
We have absorbed the amount of the payment that is mentioned in this complaint. The customer no longer owes us anything. We apologize that this occurred.
Initial Consumer Rebuttal /* (2000, 10, 2015/06/12) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
I am satisfied that we no longer owe them anything and they admitted fault. Thank you guys so much!
Initial Business Response /* (1000, 5, 2015/08/26) */
We have the signed credit application and accompanying documentation from this customer. We have no ability to change anyone's FICO score. The inquiries that he refers to were made by the dealership he dealt with prior on the 11th of...
August 2015. Please let me know if you need copies of any of the documentation.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ere asked for information on 5speed vehicles only. I explained I already had financing through well's fargo. They contacted well's fargo without my knowledge and came back to me stating that well's fargo was trying to trace my deal and that they needed my info to trace who I was. I foolishly believed that they had talked to Enterprise and that the info I was giving was for Well's Fargo only. I could not authorize any deal with Honda of Oakland due to an ongoing deal with Enterprise which I was not going to change. Once I discovered what they were up to I walked out. They continued to destroy my credit days after I saw them. In addition, the salesman telephoned me at approximately 7 pm on the same evening stating that Enterprise had acted unethically by talking to well's fargo and ceasing the bogus financing they cooked up. I built my credit point by point only to have these individuals lie to me to gain access to my personal info, but then the ignored my repeated requests to not run my credit. There was no need because I had already bought a car, I foolishly wanted to see the stick shift models and stupidly walked into Honda of Oakland to have my score diminished to 535 from 735. 200 points for revenge for not buying from them and cancelling my deal with Enterprise which was settled. Lastly, the sales guy also stated that I would pay one way or another because Enterprise was unethical..
Initial Business Response /* (1000, 17, 2014/04/03) */
Mr. [redacted] was offered terms for financing his lease balance. The terms for financing were unaccpetable to Mr. [redacted]. He was offered to either purchase his lease or purchase a new vehicle. Mr. [redacted] declined to due so. We believed we...
had come to an agreement with Mr.[redacted] several times, but once in the finance managers office to sign the documnents Mr. [redacted] decided against it, stating that he wanted different terms and walked out. The terms and conditions are rate based on credit worthiness, down paymenet and amount financed. We are sorry that we were unable to satify Mr. [redacted]. It is always our goal to satisfy our customers and their needs.
Initial Consumer Rebuttal /* (3000, 19, 2014/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided by the business is false and/or incomplete. I was told by staff that HFC denied the new car loan and at no time was I offered a lease extension as an option. In addition, the business failed to respond to conversation referenced in complaint. The gist of my complaint is the rude and disrespectful behavior of the individual I spoke to on the phone.
Final Business Response /* (4000, 21, 2014/04/11) */
We are not the lessor and can't not offer to extend Mr. [redacted]'s vehicle terms. The lease is between he and the finance company. Once the lease has been purchased by the finance company we no longer have access to any of the repayment terms and agreements.
Thank you
Final Consumer Response /* (4200, 23, 2014/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, business is refusing to address my complaint about above referenced conversation where I was spoken to in a rude, discourteous manner, told "you have a chip on your shoulder", "we don't want your business", "leave us alone"
Initial Business Response /* (1000, 8, 2014/07/25) */
Customer came in on 5/28/XX XXX,869 miles with a hesitation under acceleration and then clunks into gear. Technician inspected and pulled code PXXXX Xnd gear pressure switch failure. Advised the customer that we needed to start with...
replacing the pressure switch and then recheck to make sure there was not another problem on top of the failed pressure switch. Noting that the pressure switch can cause the customers concern but due to the miles on the vehicle there could be other problems as well. Customer authorized the repair and repairs were performed vehicle was test driven and found to be ok.
Customer returned 5/31/XX XXX,894 miles with the same hesitation technician inspected and found no codes present but there was now an internal problem in the transmission and that it would need to be replaced, like explained before until that pressure switch was replaced we would not know if there was any further issues.
On 7/4/14 customer came into our used car department and sold the vehicle to Honda of Oakland
On 7/8/14 customer called in and spoke to Jonny wanting a full refund for the repairs that he had performed on 5/28/14. We re-explained that the repairs that were performed were needed to determine if further repairs were needed at the time, and that he was advised and agreed that to continue anyways. Before anymore could be said he stated "that it didn't matter because he already contacted the Revdex.com."
Initial Business Response /* (1000, 9, 2015/05/28) */
Received response via email;
[redacted] arrived with her caretaker [redacted] the first time she was here and we were told that she needed to buy a car. We helped her accordingly. Her credit was challenged and as a result the interest rate...
was high. This interest rate was determined by the financial institution that was willing to finance her. The customer and her caretaker agreed to the terms, she left with the car and according to all persons involved with the sale, she was happy.
About 3months later a person indicating that he was a 'friend of the family' came in and spoke to our General Sales Manager. He described a scenario indicating he had a friend with a high car payment and wanted us to help get her out the car payment into a vehicle with a lower payment. We invited him to bring his friend in and we would try to help. We did not know his friend was [redacted] until he showed up with her to do the new deal. We worked a deal on a lease rather than a purchase and it came out to a lesser payment. She was happy with that.
It was not until the customer had left with the new vehicle that we discovered that she had not made the payment on the vehicle that originally was sold to her that we took as the trade in. American Honda had already had the vehicle out for repossession. Our general manager called American Honda and asked for an exception for this customer and they agreed, even though she had not made her payments according to the agreement. Unfortunately, the exception that Honda made increased the payment for the customer because at this point she was more of a risk. That payment was about the same as the previous payment. By this time the customer had had the second new car for several days. Then her daughter got involved and called another Honda Dealer who indicated that we had done everything incorrectly, which was not true. In the end, we invited the customer to return the second vehicle, we refunded all money and gave her the original purchase back. It is to be noted that at all times this customer had at least one support person with her at all times during the negotiations and all parties were in agreement at all times.
Thanks,
[redacted]
Initial Business Response /* (1000, 8, 2014/06/25) */
This has been handled by [redacted], there was a processing period by the extended service agreement company. They have updated and the term was extended to 84/mos 100,000 at the end of May. We apoligize if the customer was not aware that it...
had been completed. They shoud have received or will receive a new card with the corrected information.
Initial Consumer Rebuttal /* (2000, 10, 2014/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Honda of Oakland contacted me on June 25 to inform me that they had contacted the warranty company to extend the warranty I purchased with the car. I have not yet received the new warranty card or information from the warranty company in the mail, but when I do the issue will be completely resolved.