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Kia Financial Group

11620 Wilshire Blvd STE 900, Los Angeles, California, United States, 90025-6897

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Kia Financial Group Reviews (%countItem)

I don't know how to give this POS company a rating less than 1 Star?
Bad website
Terrible customer service
Worse accounting system
Even worse autopay and associated with Western Union!!!
Covid relief help a farce
Turn in on lease a joke
This company is a FRAUD!!!!

Motor Finance states they have sent lien release letters to me and DMV multiple times, and it never comes to myself or the DMV.
My father passed away last year and he co-signed on my loan to get me a better interest rate. As I had made every payment on the vehicle and continued to do so, I didn't think much of changing anything, but when it came time to renew the registration, the DMV let me know they would need a letter from the lienholder acknowledging the adjustment in ownership. I spoke to *** that evening (12/28/19) and was told to send a death certificate via email. I did. A week passes and no letter arrives. I call back, they do not have the death certificate even though I have the email receipt, I send it again. A week passes, I call, they do not have it on file. I fax it. Two weeks in with an expired vehicle and the headaches the company is causing, I decide I am going to pay off the vehicle so I can just get the title and square everything away with the DMV myself. This was in the middle of January and 6 weeks later, I still have no title. I spoke to *** and they said it was in the mail and would be arriving in a few days at the end of January.

Nothing came. I called back and they now tell me something about the electronic title and a name change request being processed through the DMV and that your company is at the mercy of the DMV before they can send me anything. At the DMV I am told just bring in a Lien Release Letter and we can help you as I waited 3 weeks for a title with nothing. *** says they will send it. I call *** back to confirm it was sent and they tell me it was mailed to my address and faxed to the DMV and that I can go ahead and go. I go back to the DMV and they tell me they did not receive a fax and have nothing on the title to help me. They offer to talk to *** on the phone and they do. They say right there, that they can help me now, if they just email or fax the lien release letter to them, but *** refuses saying they cannot send a non-notarized fax, even though that is not a requirement in the state of Virginia and the DMV tells them that. Nevertheless, 3 more business days I am told. I am also told I would have my lien release letter in the mail by Monday an entire additional week passed and it never came.

I call back again last night, at this point incensed. I speak to an employee who agrees to put in a 3rd lien release letter but it will take 3 more business days at least and they cannot expedite the request. I ask how in the world when the letter has been crafted twice, can I not get sent an immediate copy? This is beyond incompetent. I ask to speak to the supervisor and he tells me a title was mailed to an incorrect address after EVERY ONE I spoke to confirmed it would be sent to my personal address.

I just want my title and/or lien release letter for a vehicle I have purchased. It has been a 2 month process where I keep getting promised stuff is coming, misinformation, and different information from multiple parties. My car registration is expired and this is a tremendous unnecessary stressor.

Desired Outcome

I want immediate delivery of a lien release letter so I can update my registration with the DMV.

Customer Response • Mar 18, 2020

This matter has been resolved. I am still incredibly upset at the duration of time and the misinformation I was given, but I am just relieved it is over at this point.

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Address: 11620 Wilshire Blvd STE 900, Los Angeles, California, United States, 90025-6897

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