Kia of Auburn

We are not sure how filling out a credit application using our computer system is misleading when the customer was previously at a dealership, then decided to visit us while looking for a carThe sales person went through the credit application and the customer gave him all of their information needed to move forward with the transactionPeople come to the dealership everyday to buy cars and the people that do not wish to have their credit ran do not give their informationIt is practice to get a customer in sit down find out what they are looking for and proceed to the credit application given the customer gives the information neededAll of our customers sign a final credit application in the business office due to the fact that everything is processed electronically Our ultimate goal is 100% customer satisfaction, however the customer is asking the dealership to falsely execute a letter to have an inquiry removed from their credit

Please have the customer provide a list of specific credit inquiries to be removed from her credit report i.ename of bank and datesi will then be able to help her and get them removed from her credit report

Mr [redacted] originally had an [redacted] address and license, therefore his lease was based upon the tax rate of 4% per paymentHe changed his address after the lease was approved by Kia Motors Finance and before he went to our finance office [redacted] has changed the vehicle tax laws within the last months to where the tax is collected in full upon receiving a tag, as an [redacted] dealer we are not responsible for out of state tax and there is no way for an [redacted] dealer to know the tax laws of another stateMr [redacted] spoke to Kia Motors Finance and found somewhat of a resolution and promptly called us to give us the new information he received from KiaAt that time Kia of Auburn also contacted Kia Motors Finance to try and resolve the issue for Mr ***, however the lease would have to be adjusted to include the 6.5% tax for the state of [redacted] which would intern change the paymentAfter this information was explained to Mr ***he wants Kia of Auburn to pay the $2, Mr [redacted] is expecting someone else to pay the use tax of a vehicle he owns, possesses, and drives dailyKia of Auburn is not responsible for the customer moving to [redacted] where the use tax is collected differently, nor is Kia of Auburn responsible for the tax differenceKia Motors Finance has explained to Kia of Auburn that Mr [redacted] should pay his taxes that are due and they will negate the tax in each payment due to the change address and tax rate [redacted] General Manager KIA OF AUBURN [redacted]

The [redacted] came in to purchase a vehicle after multiple emails and phone conversations Upon approval, the financial institution required multiple stipulations because of poor credit performance in the past We (Kia of Auburn) gave the [redacted] ample time to provide the required stipulations and even with crystal clear understanding on their behalf of what was needed to consummate their loan, they still decided to provide the required stipulations at their leisure Prior to providing all of the necessary required stipulations, [redacted] begged us to let her take the vehicle being that she was walking and didn't currently have a vehicle I ( [redacted] ) allowed [redacted] to leave with our vehicle with the understanding that if all of the required stipulations weren't provided by the close of business the following day, she'd have to park the vehicle here at our store until they were all provided Two days later, [redacted] and her son [redacted] (who had never been involved of any of the prior transactions) came in complaining that the vehicle wasn't equipped enough them and the current monthly payment was too high I explained that the payment was a direct reflection of their credit performance as well as interest rate, based on their past credit history They then decided that they wouldn't provide the remaining POI (SSI letter & current pay-stub) unless we took the current vehicle back and resold them the more equipped Sorento at the same payment I explained that that wasn't possible without money down being that the terms and conditions of an older vehicle would differ from the current callback of the After a long, drawn out back and forth, (while [redacted] was yelling, swearing, threatening both myself and my salesman) I asked him to leave before I called the police and had his escorted off of our premises [redacted] , then approached other customers slandering us, yelled profanities from across the parking lot and threatened to not only call the newspaper but also, his attorney and the Revdex.com, unless we gave them the older, more equipped vehicle at the same price and paymentDespite the slander and threats, we (Kia of Auburn) decided to try to help the situation being that [redacted] didn't have a vehicle and despite what unnecessary drama that her son brought forth, we went the extra mile trying to save a deal and provide great service to our customer vs letting her continue to walk I finally got everything worked out on the older, more equipped vehicle and called [redacted] myself I explained that I was able to work everything out and here were the terms and conditions She agreed and I stated to her that I would redo her paperwork and would have it ready to go by the time they came back to resign new docs on the new vehicle ***, [redacted] , & [redacted] all returned and read over the entire paperwork front to back and agreed to purchase the 2nd vehicle as well and agreed to the different price and payment They signed all of the new paperwork and agreed to provide the remaining missing docs They once again took their time providing the missing required stipulations and even tried to hold the missing stipulations over our head to try and renegotiate services, accessories, and reconditioning The salesman, (Jeroski Finch) even drove to ***'s job fair and place of business, when the excuse remained "I don't have time to bring them in!" After all of the back and forth, they finally provided all of the required stipulations (or we were able to collect the rest of the required stips on their behalf) I finally packaged everything up and sent everything of to the financial institution for final approval Upon verification, the financial institution found many inconsistencies with the [redacted] stated income and job time The lower provable income wasn't able to support their new payment because of the financial institutions "debt to income and payment to income" guidelines, so we either had to re-contract them at a lower payment or unwind the deal completely After many discussions with upper management, we (Kia of Auburn) decided to help the situation and absorb the difference of the discounted monthly payment and once again discount the 2nd vehicle to be able to lower their monthly payment to fit into the financial institutions' guidelines The [redacted] understood that we were once again helping them and would gladly come back in to resign at a lower payment , only bettering their situation After all verification, the deal was finalized and everything was great, [redacted] were happy and we continues to conduct business as usual a few days later, the [redacted] began to complain againstating that "we broke their mirror" upon replacing a cracked plastic turn signal for them just to make them happy Our service department showed the [redacted] that the the mirror was never touched when replacing the plastic turn signal We (Kia of Auburn) continue to go the extra mile for the [redacted] and it seems that every time we bend for them, they continue to want more We (Kia of Auburn) only have issues with the [redacted] when [redacted] is involved [redacted] is no where on the loan, and wasn't involved in the original transaction, but continues to try and threaten us and hold ridiculous requests over our headsSince this complaint, I've even contacted both [redacted] as well as [redacted] and [redacted] to try and figure out what the true underlining issue is [redacted] still continues to swear and threaten over the phone, so I explained that the conversation is over until he learns to communicate without threats and bad language [redacted] and I came to the resolution that next time she is near here with her vehicle, I would gladly inspect it myself, introduce her to the service manager and if there is something that needs to be fixed, I'd try and assist in any way possible It's in our best interest to request that [redacted] doesn't return here on behalf of anyone else, yelling, swearing and starting unnecessary drama and issues Again, he isn't our customer, [redacted] & [redacted] are

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
As you implied, I did visit other car dealerships earlier that day, none of which pulled my credit though I had a conversation and revealed information about myself to themI did not sign any authorization for a credit inquiry nor was even aware then credit inquiry existedIt is illegal to pull a credit inquiry without consentTherefore, I do not accept this response
Regards,
*** ***

In hindsight, I realize it was not the best decision to share my social security number with himAt the time, I told him my SSN because he asked, just as I answered the other questions he askedHe also asked the person who was with me the same informationHe provided him with his SSN as well as other information such as place of employment, estimated credit score, estimated income etc and he did not have his credit pulled that day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer 
I didn't change my address. I provided my [redacted] address from the beginning. [redacted] knows very well that I didn't change me address. He didn't calculate the correct taxes for the state of [redacted]. I only ask is  for an apology and him to due diligence in the information he provides. 
Regards,
[redacted]

I am in the middle of assisting my son in purchasing his first vehicle. Stephen is the customer. His grandmother is co-applicant with him on financing the vehicle. His grandmother lives out of state from us. Therefore, the portion she needed to sign was already completely filled out and overnight by FedEx to her. She received the paperwork for someone else, with all her sensitive and private information. In return, our paperwork was sent to the other party, with their personal information; social security numbers, date of birth, addresses, phone numbers, etc. Once I brought this to the attention of the finance manager; I was told that we had nothing to worry about, that the other lady was an 83 year old woman with excellent credit. I was also told that the person conducting business for her was her daughter who worked in Columbus, Georgia. I do not think I needed to know that. However, I had the contact information and stated that I would just call her myself and drive to her to get my son's paperwork. I was asked not to do that by they finance manager, because I was not suppose to have her information. I was told they were calling the contact numbers they had and have not been able to reach anyone. He, the finance manager, further stated that he was tracking the package and did not believe the other party had seen the package at this time. He asked for me to allow him to retrieve the package and he would call me when he had it in his hands, opened and verified that it was in fact our paperwork. I was later called and told by the finance manager that he tracked the package to the other party's front porch and he had his guy take it off her porch and it was our contracts. I am concerned of whether or not the other party was notified that her information was sent to someone else. I am concerned with mail theft and did Kia of Auburn receive permission to remove the overnight package from her front porch. Furthermore, in my research on finding out how to make a complaint with the FTC, I came across a lawsuit of another dealership. I learned about the Magnuson-Moss Warranty Act. This too alarmed me. During the process of making the deal. My son asked why he needed an extended warranty if the vehicle was still under manufacturer's warranty. Personally, I can think of several reasons. However, the reason that the finance manager chose to give my son was because Kia's factory warranty is really strict and he must take his vehicle to a Kia dealer for all its services; he cannot be even one mile or one day late; these things would void the warranty. My son specifically asked if he did the services himself and the response was it would void the factory warranty, but not the extended warranty. I not sure if any laws were actually broken, but definitely some unethical business practices. I have contacted the General Manager, to make him aware of the situation. He said he would do an internal investigation. However, when returning in an attempt to redo the contracts, not to include the warranty, giving that particular dealership the benefit of the doubt, I told the GM, I would not work with that finance manager, I did not trust him. However, we (my son and I) were told that he would be the one to handle the paperwork, with no regards for my wishes. We returned the vehicle and the keys, I sent the GM a written statement voiding the deal. We are not looking for any compensation, I just want others aware of the business practices and to proceed with caution. I would love for Kia of Auburn to initiate a new plan to safeguard the private information of their consumers. I also believe they need to educate their employees on the difference of recommending consumers use Kia of Auburn for services and telling them if they don't it voids the warranty. By the way, no one from Kia of Auburn has requested the other party's information be returned to them. We still have possession of this.

I have attached a copy of a dealership review I posted shortly after my visit on June 22, 2015 to further outline the events of the original visit in June. I did not fill out any paperwork on the computer or otherwise, nor was I aware any paperwork was being submitted on my behalf. When I walked into the dealership, [redacted] immediately started to ask me questions such as an ESTIMATE of how much money I make per year, and what I ESTIMATE my credit score to be (it should be noted that I did not bring any official documentation with me-no check stubs, no proof of address, as it was not my intention to buy a car that day) He then took the information I said to him verbally and put that information on a credit application on a computer as he sat behind his desk and I sat in front of him.I had no knowledge that this was taking place, in addition to the fact that I told [redacted] several times that I came in to browse, not to buy a car that day. Additionally, [redacted] told me that information  to me about car payments was based from a verbal estimate that I provided him. I did not know that [redacted] pulled my score 1) because he specifically told me that he did not and 2) it has been my experience that when someone is about to pull your credit report, they have to have full consent and usually ask for a signature. As mentioned, I had already visited several other car dealerships that day- all of which received the same information and were able to give me an estimated car payment without pulling my credit. Kia is trying to push the "burden of knowledge" onto the customer when truthfully it is the burden of the salesmen to ensure he has full informed consent. Kia knows that that consent was never obtained, so they are trying to say "well she should of known better than to give us her information". No, the customer should be able to trust that you will do what you said you will do with the information and nothing else. Information verbally given to [redacted] under the understanding that he was using that information for estimation purposes and for nothing else. Had I known he would secretly use it beyond the capacity of which we agreed, I would not have. If a credit application had been properly presented before me, I would not have signed it. I also have a witness who was there with me on both occasions who supports this story. I told [redacted] repeated throughout the visit that I was NOT interested in purchasing a car that day. Based on that statement alone, nothing should have been taken any further in regards to my credit. [redacted] was a very pushy salesmen and thought he was going to talk me into buying a car anyway so the credit pull wouldn't matter-his plan backfired and that is the reason Kia is trying to prove "I should of known better" and carefully avoiding the fact that they did not have my consent and have no proof of consent. They have not addressed the salesmen ignoring what I said or the fact that he lied to me about other things (see attachment).

Mr. [redacted] originally had an [redacted] address and license, therefore his lease was based upon the tax rate of 4% per payment. He changed his address after the lease was approved by Kia Motors Finance and before he went to our finance office. [redacted] has changed the vehicle tax laws within the last 4...

months to where the tax is collected in full upon receiving a tag, as an [redacted] dealer we are not responsible for out of state tax and there is no way for an [redacted] dealer to know the tax laws of another state. Mr [redacted] spoke to Kia Motors Finance and found somewhat of a resolution and promptly called us to give us the new information he received from Kia. At that time Kia of Auburn also contacted Kia Motors Finance to try and resolve the issue for Mr [redacted], however the lease would have to be adjusted to include the 6.5% tax for the state of [redacted] which would intern change the payment. After this information was explained to Mr [redacted]. he wants Kia of Auburn to pay the $2,317.
  Mr [redacted] is expecting someone else to pay the use tax of a vehicle he owns, possesses, and drives daily. Kia of Auburn is not responsible for the customer moving to [redacted] where the use tax is collected differently, nor is Kia of Auburn responsible for the tax difference. Kia Motors Finance has explained to Kia of Auburn that Mr [redacted] should pay his taxes that are due and they will negate the tax in each payment due to the change address and tax rate. 
  [redacted] 
General Manager
KIA OF AUBURN
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There is so many lies attached to this response and I will not continue to go back and forth with this guy. I did swear once and the dealership and it was in direct response to him swearing at my mother and I first. Of course I would get irate when my parents are making a purchase this big and basically being forced to hold on to a vehicle that she did not agree to. They showed my mother one vehicle and tried to sell her one that was totally different from the comp vehicle. As far as not having transportation, none of that is true. I own a [redacted] and a [redacted] that my mother had access to for as long as she needed it. They begged my mother to come on over and over again while I was away on a business trip which is why I was not there for the initial visit which I will call Day 1 and it was a Saturday. Day 2 was that Monday in which I was there. On day 1, they sent my mother home in a [redacted]. On day 2 they attempted to deliver the base, damaged [redacted] that I was against them purchasing. They in turn begged her to drive that 2015 home because they were preparing to close and come back the next day. I agreed simply because that was still simply a test drive from my understanding but didn't realize that they forced them to sign paperwork on day 1 on a vehicle unseen. Credit and income to debt was never stressed by the finance manger in my presence. I had [redacted] credit score. Co-signing with my mother would not have been an issue. His entire response is full of lies and I will not try to dissect the entire message. My parents are not deadbeats trying to get over, they simply wanted the damages caused by this dealership to be repaired since they plan to own this vehicle for the next 10 or more years. I do not have to return to Kia of Auburn. It is not my plan to own a Kia and at this point, I will have the mirror repaired myself. It's really strange that I'm such a liar but if you checkout their Facebook check-in link, you see so many other customers with similar complaints concerning this location.
Regards,
[redacted]

Please have the customer provide a list of specific credit inquiries to be removed from her credit report i.e. name of bank and dates. I will then be able to help her and get them removed from her credit report.

The [redacted] came in to purchase a vehicle after multiple emails and phone conversations..  Upon approval, the financial institution required multiple stipulations because of poor credit performance in the past.  We (Kia of Auburn) gave the [redacted] ample time to provide the required...

stipulations and even with crystal clear understanding on their behalf of what was needed to consummate their loan, they still decided to provide the required stipulations at their leisure.   Prior to providing all of the necessary required stipulations,  [redacted] begged us to let her take the vehicle being that she was walking and didn't currently have a vehicle.  I ([redacted]) allowed [redacted] to leave with our vehicle with the understanding that if all of the required stipulations weren't provided by the close of business the following day, she'd have to park the vehicle here at our store until they were all provided.  Two days later, [redacted] and her son [redacted] (who had never been involved of any of the prior transactions) came in complaining that the vehicle wasn't equipped enough them and the current monthly payment was too high.  I explained that the payment was a direct reflection of their credit performance as well as interest rate, based on their past credit history.  They then decided that they wouldn't provide the remaining POI (SSI letter & current pay-stub) unless we took the current vehicle back and resold them the more equipped 2013 Sorento at the same payment.  I explained that that wasn't possible without money down being that the terms and conditions of an older vehicle would differ from the current callback of the 2015.  After a long, drawn out back and forth, (while [redacted] was yelling, swearing, threatening both myself and my salesman) I asked him to leave before I called the police and had his escorted off of our premises.  [redacted], then approached other customers slandering us, yelled profanities from across the parking lot and threatened to not only call the newspaper but also, his attorney and the Revdex.com, unless we gave them the older, more equipped vehicle at the same price and payment.
Despite the slander and threats, we (Kia of Auburn) decided to try to help the situation being that [redacted] didn't have a vehicle and despite what unnecessary drama that her son brought forth, we went the extra mile trying to save a deal and provide great service to our customer vs letting her continue to walk.  I finally got everything worked out on the older, more equipped vehicle and called [redacted] myself.  I explained that I was able to work everything out and here were the terms and conditions.  She agreed and I stated to her that I would redo her paperwork and would have it ready to go by the time they came back to resign new docs on the new vehicle.  [redacted], & [redacted] all returned and read over the entire paperwork front to back and agreed to purchase the 2nd vehicle as well and agreed to the different price and payment.  They signed all of the new paperwork and agreed to provide the remaining missing docs.  They once again took their time providing the missing required stipulations and even tried to hold the missing stipulations over our head to try and renegotiate services, accessories, and reconditioning.  The salesman, (Jeroski Finch) even drove to [redacted]'s job fair and place of business, when the excuse remained "I don't have time to bring them in!"  After all of the back and forth, they finally provided all of the required stipulations (or we were able to collect the rest of the required stips on their behalf).  I finally packaged everything up and sent everything of to the financial institution for final approval.  Upon verification, the financial institution found many inconsistencies with the [redacted] stated income and job time.  The lower provable income wasn't able to support their new payment because of the financial institutions "debt to income and payment to income" guidelines, so we either had to re-contract them at a lower payment or unwind the deal completely.  After many discussions with upper management, we (Kia of Auburn) decided to help the situation and absorb the difference of the discounted monthly payment and once again discount the 2nd vehicle to be able to lower their monthly payment to fit into the financial institutions' guidelines.  The [redacted] understood that we were once again helping them and would gladly come back in to resign at a lower payment , only bettering their situation.  
After all verification, the deal was finalized and everything was great, [redacted] were happy and we continues to conduct business as usual.  a few days later, the [redacted] began to complain again. stating that "we broke their mirror" upon replacing a cracked plastic turn signal for them just to make them happy.  Our service department showed the [redacted] that the the mirror was never touched when replacing the plastic turn signal.  We (Kia of Auburn) continue to go the extra mile for the [redacted] and it seems that every time we bend for them, they continue to want more.  We (Kia of Auburn) only have issues with the [redacted] when [redacted] is involved.  [redacted] is no where on the loan, and wasn't involved in the original transaction, but continues to try and threaten us and hold ridiculous requests over our heads.
Since this complaint, I've even contacted both [redacted] as well as [redacted] and [redacted] to try and figure out what the true underlining issue is.  [redacted] still continues to swear and threaten over the phone, so I explained that the conversation is over until he learns to communicate without threats and bad language.  [redacted] and I came to the resolution that next time she is near here with her vehicle, I would gladly inspect it myself, introduce her to the service manager and if there is something that needs to be fixed, I'd try and assist in any way possible.  It's in our best interest to request that [redacted] doesn't return here on behalf of anyone else, yelling, swearing and starting unnecessary drama and issues.  Again, he isn't our customer, [redacted] & [redacted] are.

We are not sure how filling out a credit application using our computer system is misleading when the customer was previously at a dealership, then decided to visit us while looking for a car. The sales person went through the credit application and the customer gave him all of their information...

needed to move forward with the transaction. People come to the dealership everyday to buy cars and the people that do not wish to have their credit ran do not give their information. It is normal practice to get a customer in sit down find out what they are looking for and proceed to the credit application given the customer gives the information needed. All of our customers sign a final credit application in the business office due to the fact that everything is processed electronically. 
  Our ultimate goal is 100% customer satisfaction, however the customer is asking the dealership to falsely execute a letter to have an inquiry removed from their credit.