Kia of Clarksville

This was brought to my attention when Ms [redacted] realized that her husband had purchased a new Kia Sedona and traded their current van Ms [redacted] was extremely upset and said she did not give permission for him to trade van Her name is not on the new van and we could not give her paperwork concerning the purchase The dealership did not know that there was a divorce in process We were contacted by a detective with the Indiana State Police because she had alerted them to the problem We provided all paperwork they requested and after their investigation they determined this is a civil matterThe dealership should not be involved in any wayThey said if any fraud was performed it was by Mr [redacted] and the dealership should not be involved I feel extremely sorry for Ms [redacted] and I understand this is a very difficult time for herThank you for your time and consideration[redacted] ***, General ManagerKia of Clarksville

Kia of Clarksville sold Ms ***, May 9, 2013, a Ford Escape Ms [redacted] was [redacted] d with [redacted] Financial a retail lending source [redacted] did report Ms ***'s credit to all major credit bureausMs [redacted] paid her [redacted] loan as agreed but had negative issues on other accounts We do have lenders in house that re [redacted] loans but only with improved credit and that is what we tell customers when trying to re [redacted] at a lower rate in the future We have counseled the sales people involved to be sure they do not mislead customers in any way We do help people establish credit and reestablish bad credit We do re [redacted] d loans under the correct circumstances all the time I am very sorry we could not accomplish this for Ms *** It is our goal to help improve all of our customers situation with transportation and credit If we can be of any assistance in the future, please let me know [redacted] ***, General Manager Kia of Clarksville

After finally speaking with a representative from Kia Motor Finance where Ms [redacted] has her auto loan, I got the attached response The loan agreement is between Ms [redacted] and Kia Motor Finance I have never had this type of difference in payment occur except where there was a change in tax charges But that was not the problem in this case.The difference in payment is due to two checks on payments coming back NSF I wish I could help Ms [redacted] out but the agreement is between her and Kia Motor Finance She will have to contact them for further information If I can be of any further assistance, please let me know [redacted] ***, General ManagerKia Store Clarksville###-###-####

From: [redacted] Date: Sat, Dec 31, at 10:AMSubject: Compaint ID: [redacted] Conciliation Department,I am the general manager at Kia Store Clarksville I contacted Mr [redacted] on December 29th in order to address his complaint on his lease Kia Store Clarksville is not able to change the charges on a contract at lease end This agreement is between Mr [redacted] and Kia Motor Finance Company We agreed to give Mr [redacted] a 15,mile per year lease for the same payment on his 12,mile contract.Mr [redacted] recontacted on December 30th and is very happy with his purchase It is always Kia Store Clarksville's goal to make every customer percent happy We are happy that this could be worked out and Mr [redacted] wants to stay a Kia owner.I consider this complain closed If any further action is needed, please let me know[redacted] ***, GMKia Store Clarksville###-###-####

[redacted] came to Kia of Clarksville to purchase a new car His complaint is very justified in that we did try several banks in order to get him the best interest rate We were unable to accomplish the payment to fit into his budget on the car he wanted to purchase After speaking with Mr [redacted] several times [redacted] , General Sales Manager, has tried to work out the car and payment he desires We are doing the very best we can with Mr [redacted] circumstances I appreciate his patience with us [redacted] was on vacation during this time and we were unaware that Mr [redacted] had not been brought up to date or his questions answered We are not able to remove the inquires that show on his bureau, but will do everything we can to help him purchase a new car Thank you, [redacted] General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] On May 9,I purchased two vehicles and the [redacted] in question is NOT the Ford Escape, and it is not [redacted] d through [redacted] The KIA Soul that was purchased at the same time, is [redacted] d through [redacted] At the [redacted] year mark when I had improved credit I was told by staff members at the KIA store that KIA of Clarksville did NOT do refinancing and I would have to use a bank or other solutionTherefore the staff are NOT trained correctly, if they were I would not have conflicting information!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe woman who contacted me from Kia corrected all miscommunications and is making great effort to resolve this issue Regards, [redacted]

Complaint ID: ***Customer: *** ** ***On January 30, *** *** and *** *** purchased a Kia Forte from Kia Store Clarksville Upon processing the title work the Certificate of Origin was missing Another one had to be ordered from Kia Motors of America
As soon as it arrived the titling paperwork was sent to Indianapolis on March 8, At the time, the state of Indiana notified us we had assigned that Certificate of Origin to another customer in error.We are currently waiting for that paperwork to come back so we can process *** *** and *** ***'s title work correctlyWe are working diligently with the state of Indiana to get this corrected and will continue to keep *** *** updated.We have put *** *** on a dealer tag so she doesn't have to worry about driving on an expired tag We appreciate her patience with us.Sincerely,*** *** General ManagerKia Store Clarksville***

I am sorry for all the confusion surrounding Mr***'s pricing on the purchase of a trailer hitch. His sales person, *** ***, is one
of my best sales people and I have never received a complaint like this before. I know two sales managers and two service people were
involved. Two many employees being involved led to miscommunication on the pricing of the tow hitch. Mr*** picked up a check for $196.50, copy attached, on Friday October 16th. It was my understanding that his made Mr*** happy
This was in process prior to the Revdex.com complaint. We have a corporate office in Louisville where we process all checks and it takes a little longer than if we processed everything in the dealership
We appreciate Mr***s business and look forward to a long relationship with him
Again, I am sorry for the confusion on pricing
Thank you,
*** *** *** ***
Kia of Clarksville
###-###-####

Ms*** purchased a Jeep Liberty from Kia Store Clarksville July 20, 2016. She signed several papers stating that the vehicle was sold "as is." She understood what "as is" meant but was under the impression that she had a couple of days to let us know if things were broken.
After speaking with Ms*** we have agreed to send her a check for $to help her with a few repairs. She understands that this is in good will and we will not be assisting in any additional repairs. She is happy with the good will of $and said that we all she was looking forKia of Clarksville appreciates Ms *** business and she assures us she will shop here again. Thank you, *** ***, General Manager Kia Store Clarksville

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

I spoke to Mrs. [redacted] on 8/3/2017 around 2:30 pm.  I have cleared up any confusion regarding her vehicle, and offered her assistance from this point on in the matter.  I have told her that her claim is in review with the extended warranty company that she purchased from another...

dealer.  I explained the situation in better details, and also told her that there will be no charge if she choses not to get the vehicle fixed. We have come to an agreement that if she decides to fix the vehicle I will do the repair at my cost to help.  She understands that this is in review with warranty, and that we are at the mercy of them for the repair.  I told her we will be in touch after her claim is out of review.

From: [redacted] Date: Sat, Dec 31, 2016 at 10:56 AMSubject: Compaint ID: [redacted]Conciliation Department,I am the general manager at Kia Store Clarksville.  I contacted Mr. [redacted] on December 29th in order to address his complaint on his lease.  Kia Store Clarksville is not...

able to change the charges on a contract at lease end.  This agreement is between Mr. [redacted] and Kia Motor Finance Company.  We agreed to give Mr. [redacted] a 15,000 mile per year lease for the same payment on his 12,000 mile contract.Mr. [redacted] recontacted on December 30th and is very happy with his purchase.  It is always Kia Store Clarksville's goal to make every customer 100 percent happy.  We are happy that this could be worked out and Mr [redacted] wants to stay a Kia owner.I consider this complain closed.  If any further action is needed, please let me know.[redacted], GMKia Store Clarksville###-###-####

[redacted] came to Kia of Clarksville to purchase a new car.  His complaint is very justified in that we did try several banks in order to get him the best interest rate.  We were unable to accomplish the payment to fit into his budget on the car he wanted to purchase.
After speaking...

with Mr. [redacted] several times  [redacted], General Sales Manager, has tried to work out the car and payment he desires.  We are doing the very best we can with Mr. [redacted] circumstances.  I appreciate his patience with us.  [redacted] was on vacation during this time and we were unaware that Mr [redacted] had not been brought up to date or his questions answered.
We are not able to remove the inquires that show on his bureau, but will do everything we can to help him purchase a new car.
Thank you, 
[redacted]
General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.It was also agreed the business practices at KIA of Clarksville Indiana need reviewed and monitored to ensure the quality of representation by sales associates and financial managers. The fact the verbal information did not match the contractual agreement is the issue. The resolution helps ease the burden somewhat, but is still not the verbal agreement at point of sale.
Regards,
[redacted]

Dear Ms [redacted],
I am sorry for all of the confusion on which car we were talking about. 
I didn't realize two were purchased on the same day.  When I did my research I just looked up the date purchased and reviewed your current credit situation.
I am sorry you feel that you were given incorrect information back in 2013, but we do re[redacted] under the correct circumstances.  Like I stated in my first response financing gives the customer the opportunity to improve their credit.  I have several bank in house that will re[redacted] a loan if the customer is able to accomplish this.
We have trained on the criteria that must be met by a customer in order for refinancing in the future to be an option.  I have several new sales people and the training was beneficial.  We are not able to re[redacted] Ms [redacted] at this time, but always want to help our customers any way we can.
Thank you for bringing this to my attention.  I am sorry for the confusion.
 
[redacted], General Manager
Kia of Clarksville

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 On May 9,2013 I purchased two vehicles and the [redacted] in question is NOT the 2005 Ford Escape, and it is not [redacted]d through [redacted]. The 2013 KIA Soul that was purchased at the same time, is [redacted]d through [redacted]. At the [redacted] year mark when I had improved credit I was told by staff members at the KIA store that KIA of Clarksville did NOT do refinancing and I would have to use a bank or other solution. Therefore the staff are NOT trained correctly, if they were I would not have conflicting information!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The woman who contacted me from Kia corrected all miscommunications and is making great effort to resolve this issue. 
Regards,
[redacted]

This was brought to my attention when Ms. [redacted] realized that her husband had purchased a new Kia Sedona and traded their current van.  Ms [redacted] was extremely upset and said she did not give permission for him to trade van.  Her name is not on the new van and we could not give her...

paperwork concerning the purchase.  The dealership did not know that there was a divorce in process.    We were contacted by a detective with the Indiana State Police because she had alerted them to the problem.  We provided all paperwork they requested and after their investigation they determined this is a civil matter. The dealership should not be involved in any way. They said if any fraud was performed it was by Mr [redacted] and the dealership should not be involved.  I feel extremely sorry for Ms [redacted] and I understand this is a very difficult time for her. Thank you for your time and consideration.[redacted], General ManagerKia of Clarksville

Kia of Clarksville sold Ms [redacted], May 9, 2013, a Ford Escape.  Ms [redacted] was [redacted]d with [redacted] Financial a retail lending source. [redacted] did report  Ms [redacted]'s credit to all major credit  bureaus. Ms [redacted] paid her [redacted] loan as agreed but had negative issues on other accounts. ...

We do have lenders in house that re[redacted] loans but only with improved credit and that is what we tell customers when trying to re[redacted] at a lower rate in the future.
We have counseled the sales people involved  to be sure they do not mislead customers in any way.  We do help people establish credit and reestablish bad credit.  We do re[redacted]d loans under the correct circumstances all the time.
I am very sorry we could not accomplish this for Ms [redacted].  It is our goal to help improve all of our customers situation with transportation and credit.
If we can be of any assistance in the future, please let me know.
 
[redacted], General Manager
Kia of Clarksville