Kia of Lynchburg

Review: When I was considering buying my 2011 Hyundai Sonata, the sales pitch included the verbal assurance that all of Kia's used cars go through a 100 point check. This was most important to me as a female single professional who doesn't know much about car mechanics. After the second of three mechanical issues with my car within three months of buying it, I asked and was told that my car had indeed not been through this 100 point check. When I asked, Kia fixed the first two mechanical issues without charging me. Now, after five months of purchasing the car, I have had a serious mechanical safety issue that cost me over $600. I feel that if my car had been through this 100 point check, all three of these issues would have been found.Desired Settlement: I think that Kia has the responsibility to complete the 100 point check and fix any other mechanical issues without charge as would have been done before I purchased the vehicle just five months ago. I also feel that Kia should reimburse me for the more than $600 mechanical and safety issue that I just had fixed.

Business

Response:

First I would like to thank you for bringing this to our attention. My name is [redacted] and I am the General Manager here at Kia of Lynchburg. Miss [redacted] is no longer with the company , sorry for the delay.I have spoken to [redacted] on this issue and I am going to take care of this bill for her. Now I understand Ms [redacted] was out of town when this issue happen and she did not contact my store when this occurred. We could have saved her from taking money out of her pocket with a phone call to my store. I will again take care of it by cutting her a check back for the repair.Please feel free to send all emails to my attention for faster response.Thanks,[redacted]General ManagerKia Of Lynchburg[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: To Whom It May Concern:I purchased my vehicle, on July 7, 2014, from Kia of Lynchburg located at [redacted]. The experience dealing with this dealership has been terrible! I was surprised because my impression was that Kia is a customer service oriented company. My complaint is as follows:1. I did not receive a Remote for my vehicle when I purchased it on July 7, 2014. a. It took months before I received the received the remote. I had to call multiple times, to no avail. b. I was told that I would need to purchase the remote.c. I did not receive the remote until my daughter called and asked for the corporate email address and phone number.2. I did not receive the Kia Manual for my Sorento when I purchased it on July 7, 2014. As of today, April 2, 2015, I still have not received the manual.a. I called and went in person to request the manual, again to no avail.b. I was told I could purchase a manual for $55. This makes no sense to me because I purchased a 2014 truck on July 7, 2014. If the manual was not in the truck why couldnt the sales person order a book and have if mailed to my home?Desired Settlement: I would like my manual mailed to my home address and also a letter of apology from Kia for the way I have been treated.

Business

Response:

This is in regards to ID #[redacted]. At our dealership we take a lot pride in our inventory & providing a Q certification on all of our pre-owned cars up to 100,000 miles as well.However it was a pre-owned car. Not all of our used cars have 2 keys or 2 remotes. Not all of our used cars have Manuals. Now available online services provide access to used car manuals. She never showed interest of either to the sales person that sold her the car & when her daughter expressed the interest of the second remote & that she wanting another we provided the additional remote at no cost to the customer.Under normal circumstances the customer if wanting a second key or remote purchased we offer from our part department at our cost and we will program at no charge. When pricing our cars as this could become costly we do not provide additional keys for our used cars. If they come with 2 keys we pass them along to the new owner. As this customer mentioned we ordered a new key for her at “NO” cost on her behalf.Because we want all of our customers totally satisfied & now that we are aware of the situation we have also ordered a manual at no cost to the customer involved. We also have no problem with apologizing to our customer for any misunderstanding. The customer will receive the manual in the mail and we will consider the matter closed.Sincerely ,[redacted]Kia of LynchburgSales Manager[redacted]###-###-####Fax-###-###-####

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is implied, in the response received from [redacted], that I received 1 remote when I bought the car and that is not the case. I asked for a remote because I did not receive it when the car was purchased. At the time of sale the car had approximately 1500 miles on it; the remote should have been included because it was listed on the Information Sheet (located on the driver window of the car). I brought the information sheet to Mr. [redacted]'s attention, when he told me he didn't know if the truck came with a remote. I kept all my documentation; including the information sheet on the car window. Regarding, the manual being able to downloaded online. Mr. [redacted] did not explain this to me, when he was giving his sales pitch.It has been a nightmare dealing with the dealership and [redacted]. I do not appreciate the deception in [redacted]'s response. The dealership is making it seem like I am asking for something for free. Which is not the case; I am only asked for what should have been given to me (regarding the remote). My daughters told me, I should have walked out of the dealership when the salesman told me he was a preacher. My daughters hav nothing against preachers but their thoughts are that when you are at peace spiritually you don't have to announce it. It will be shown in your actions and integrity. In hindsight, I guess I should have walked out of the dealership that day.My last question is, will my maintenance package be honored at other Kia dealerships? I do not want to ever support Kia of Lynchburg in any manner.

Regards,