Kia Of Raleigh

Trying to Cancel an Extended WarrantyI purchased a new Sportage from Fred Anderson Kia Raleigh in 2009. In February of this year, I traded it in. That dealer suggested cancelling the extended warranty since it was not longer needed and still had 4 1/2 years left. We would get a refund.The Warranty company said I could not cancel it, only the dealer could. I made many phone calls in March to their dealership over a few weeks without anyone returning my calls. Eventually someone did and agreed they would cancel it. My wife took in the papers proving that the car had been traded in. Because we were within 30 days of the trade we'd be entitled to a refund dating back to the trade-in date.Three months have elapsed and no refund yet. I began calling Fred Anderson again and again my no one returns my calls over the past few weeks. Can you at least help me get the remaining portion of my extended warranty cancelled and a refund?[redacted]XXX-XXX-XXXXWarranty no.: XXXXXXXX Fred Anderson Kia of RaleighXXX-XXX-XXXXContacts I have left messages with:[redacted] (Finance Mgr and now Sales Mgr. He was the person who was taking care of all of this.)[redacted] (the current Finance Mgr.)Desired SettlementCancel warranty. Provide refund dating back to trade-in date.Business Response /[redacted]/Just spoke to the customer and apologized for any inconvenience this may have caused and assured them that I would get this resolved. This is the first time it has been brought to my attention so I need a copy of their paperwork showing the trade in date and miles. They agreed to scan or email me a copy of the paperwork needed to get the cancelation processed. They stated it may be the end of the week before they can get that to me. I let them know it would be processed the minute the paperwork arrived. They are happy with the resolution promised.

Defective carI have brought my car back to my dealer (Fred Anderson Kia) 5 times in less than 2 months to have this fixed and it is still not repaired. Each time I have received a different explanation for the problem. Each time I left being told the problem was fixed. Each time it was not.1rst visit: Told my tires were overinflated (although I never put air into them in the previous year) - told the light should not come on anymore2nd visit: Told a computer was trying to "relearn" from a previous error code and was triggering the light - something was reset - told the light should not come on anymore3rd visit: Told my right rear tire sensor was defective - replaced. Told the light should not come on anymore.4th visit: Requested all 4 TPS sensors be replaced - NOT done. Told the light was probably coming on due to a small puncture in the front left tire (see next paragraph). Told the light should not come on anymore5th visit: Requested all 4 TPS sensors be replaced - promised they would be by the general manager. Instead the TPS module was replaced and the sensors were NOT. Told the light should not come on anymore.Picked up the car on Saturday, 7/18/15 - on Wed AM 7/22/15 @ 8:00AM the light came back on again and stayed lit for about 35 min. Left a voice message that morning for the general manager to call me about this - no response. Left a voice message for the service manager asking to fax or email me the service records for the last 5 visits - no response. On my part, there will NOT be a 6th visit to resolve this defect.As a separate issue, I began losing air once a week in my front left tire. This problem began AFTER my 1rst visit for the TPS sensor. Fred Anderson Kia worked on this 3 times. The first time the dealer's general manager told me the tire would be removed and inspected - it was not, I was told the tire looked fine. The following week, I came back and was told they couldn't find anything wrong with the tire after inspecting it. The 3rd week after this I came back and they found a small puncture in the tire from a metal shard and this was patched at no charge to me. They also gave me an oil change as a courtesy (which I was going to pay for originally) - I do appreciate that. Since they patched the tire, I have gone over 2 weeks without losing any air and I consider this issue closed and resolved (although it is my opinion that it should not have taken 3 visits for this). It is clear that this was a SEPARATE issue and not connected to the TPS light.Desired SettlementFind out what is wrong with my car and fix it!Business Response /[redacted]/The customer came in for his first 5,000 mile service on August 30th 2014 with 5,158 miles on the car. He then had his 10,000 mile service done on December 13th 2014 with 12,231 miles on the car. He came in on his 3rd visit with and exterior trim issue on January 26th 2015 with 15,181 miles on the car. We didn't see him again until June 8th 2015 with 23,747 miles on the car. This was the first time any tire pressure issue was mentioned. Since it had been 11,516 miles after his last oil change service with us, we inquired and he stated he had got his oil changed and tires rotated at another garage. We checked his tire pressure and found that one tire was overinflated, so we corrected the pressure and the TPMS light went off. Customer came back on the 19th of June with 24,291 miles with the TPMS light back on. We found 2 codes stored for sensors and we reprogrammed them both. Customer returned on June 25th with 24,714 miles and the TPMS light on again. We replaced the left rear sensor and the problem was resolved. The customer returned on the 7th of July with the TPMS light on once again. We scanned all sensors and checked the tires for any leaks. We found a leak in one tire and repaired the leak as well as changed the oil, all free of charge. These repairs again made the TPMS light go off and problem was resolved. The customer came back on July 17th with 25,973 miles with the TPMS issue again. We scanned all the sensors and verified none of them tested faulty. This was again the case, so we replaced the module and the problem was resolved. The customer then called on the 24th of July and left a message stating that his light was on again. I promptly returned his call on Saturday July 25th and apologized for missing his call on Friday while I was out of the office. His history was also faxed over on Friday afternoon by our service manager. We have a call into Kia to have their divisional manager come by to take a look at the car. This is the only avenue left to take due to no codes showing and all sensors testing correctly. We are presently waiting on his call back to get that scheduled and the customer is aware of this. The customer stated that he would give the Kia divisional manager a chance to see what could be done. I have the customer's complete history on file if for him to look over when the appointment is set.Consumer Response /[redacted]/1) My last call to [redacted] (mgr) was on Wed, 7/22/15 and I left a voicemessage - it was not on Fri 7/24/15 as stated in the reply. I called again on Friday 7/24/15 and was told [redacted] wasn't available. I posted a comment on Fred Anderson Kia's Facebook site Fri night July 24, received an immediate Facebook reply from him, and then - THEN - received a call back on Sat. July 25 from Mr. [redacted] So he did not promptly return my call as stated.2) Most of my calls to [redacted] have not been promptly returned. On 2 occasions he chose to have his service manager return my call instead. On another occasion he did not return my call for almost 48 hours and I had to get the assistant to the dealership's owner to prod him to contact me. He is actually very difficult to get ahold of and get a return call from. However, when you do, he seems very helpful and cordial.3) I never asked for a free oil change - in fact I specifically said I was going to pay for it while my car was in to be looked at. Likewise I received a free car wash - not requested - as well. I have thanked them for this previously, but I am more than willing to pay for those services if they come up in the future are will be made counter arguments to my issue.4) It is correct I have agreed to let a Kia engineer look at my car for what will be the 6th visit to the dealership. 5) Every person I have spoken with outside the service dept at Fred Anderson Kia has immediately asked if all the sensors have been replaced - all I can reply is no, they refuse to do that. Mr. [redacted] has authorized it the last 2 times, only to be vetoed by his service department once my car has been brought in.6) I don't believe there is a malicious or deceptive practice or intention behind what the dealership is doing. However, 5 - soon to be 6 times - for the same issue and still not replacing all the TPS sensors seems to be an indicator of their service procedures and abilities overall (unfortunately).I intend to keep this vehicle for another 3 years before trading it in. I hope my next (last?) visit will resolve the issue. If not, I will not allow myself to drive this car staring at a TPS light for the next 3 years, all the time making an approx. $500/mo car payment for the privilege. That will be unacceptable at that point and need to be addressed in some other way moving forward, outside the Revdex.com forum.Final Business Response /[redacted]/We are looking forward to having the divisional rep take a look at the car to see what additional work can be authorized. We are all on the same page and want the issue resolved as quickly as possible. Final Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)

After we negotiated my current lease to turn it in for a new lease- told them I did not want to pay anything they agreed Then I leave and months latWent into Fred Anderson Kia in Raleigh NC with my at the time current leased 2013 Kia Optima to see how I could lease a newer model without having any out of pocket expenses I had made that very clear to both the Finance and Sales Rep They assured me that nothing would be owed. In addition, I expressed that if any money would be owed I would not turn in the current lease but do the buyout at the appropriate time they still said nothing would be due. I drove out with the 2015 Kia Optima. A few months later I received a letter along with a bill for 2600.00 I immediately went into the dealership, but the sales rep was not there. I followed up with a phone call and email both to no response. Sent an email to the General Manager and still no response. I then sent a letter to Fred Anderson Kia- Kia corporate office as well as their Finance Department - All with nonresponse. On 6-15-2016 I reached out again but again no response The turned in lease was in February 2016, the letter (bill) was dated for May. My ffirst follow up email is dated May 23rd Letters dated June 3rd If you need copies of any correspondence those are available. THANK YOUDesired SettlementA response by the sales rep- finance- and general manager they have all ignored phone calls, letter, and emails all to no avail In addition they need to honor when they said no out of pocket charges I would never have turned in the old lease I would have bought it outMore Info Received From The ConsumerThe corporate office of Kia Consumer Affairs contacted me on Friday July 1st. They said they will call me back. So I wait. Thank you for your assistance More Info Received From The ConsumerSituation resolved thank you

can't pass a nc inspection after 21,000 miles and two years of ownership because of tire tread. No alignment ever done with warranty and service planI bought a 2012 kia optima with a platinum warranty and family car service plan in June 2012.today, I went to have my car inspected for the yearly nc inspection and failed.There are no treads on the outside of either side of my driver side tires because there was never an alignment done on this vehicle.I take my car in for SVC every 5,000 miles as outlined in my service plan to get everything done by the manufacturers suggestions and requests.There was never any mention that I needed an alignment and I thought it was part of the routine service to at least be notified if something was wrong.I was just there in July still no mention of the tires. I notice that two weeks later my tires were low and shaking when on the highway so I brought it back to be looked at. Still no mention of an alignment but the tires were 8 pound of pressure off even though it said on the service ticket that they had been topped off.I even got a platinum warranty to include tire defections and feel that Kia should pay for the replacement of the tires.My car should not be having these problems with the mileage and age of the vehicle. at this point I no longer trust kia to do maintenance on my vehicle and would also like a refund for all services that apparently have been done at half capacity. There is no telling how many other mistakes or fibs that have happened in previous services that haven't caught up with the vehicle yet.I have all copies of sales paperwork that show I spent an extra 1,250 on extra warranty and also spend 30-90 per serviceDesired Settlementreplacement of all 4 tiresfree balance and alignment of new tiresrefund for any extra money that I have spent on family plan services that obviously aren't worth the concern of faulty parts/laborBusiness Response /[redacted]/I see you last visited on July 28th so I would love a chance to inspect your tires and your car at your earliest convenience to see what needs to be done. I would also be able to explain in detail what the warranty you have on your car does or does not cover. Please let me know when you would be available to set up an appointment so that we can get this addressed. I look forward to hearing back from you soon at the dealership.[redacted]General ManagerConsumer Response /[redacted]/I also came in the first week or two in August to have my tires checked and no one said anything about the wear on the tread. I came in yesterday and sat with the service manager so please get with him on info.All tires are worn way more than 20,000 miles should show and I would like spec info on the life of those brand of tires.A Kia rep is supposed to be following up to see what can be done. Please ensure this happens as quickly as possible.My inspection is still due and have to pay my taxes for this vehicle. Didn't realize I would need extra time on a new car to make that happen.Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)I am not understanding how I have a failed inspection from down the street and they say they can pass it under the same guidelines. The manager taking these measurements were done on a pencil with no measurement listed and were in the red because I watched him take them, but we magically have exact measurements in the response. I also have specs from people with these same tires not needing to replace until 40,000 miles printed from FA Kia's computer database. The alignment and inspection I will accept but feel I should be comped something so I can pay for new tires since the service wasn't done nor was I informed that my car needed any alignment which I trusted Fred Anderson Kia to inform me of. I paid a lot of money for this car and would have done any necessary maintenance to keep it perfect working order.Final Business Response /[redacted]/Ms. [redacted] was in yesterday and spoke to our Service Manager who looked at her tires and the car in detail. The tires looked as they should for 21,000 miles on a 30,000 mile rated tire. The tires measured between 4/32 & 5/32 which will pass a NC State Safety Inspection by any Inspector. He offered to do the Inspection free of charge which she declined. We would still be happy to do so and would also do an alignment free of charge as a gesture of good will. She has been getting free oil changes and various discounts on her services here as part of our family plan, so there is nothing to reimburse there. We value her as a loyal customer and are trying to do everything we can to make her happy within reason.

Vehicle purchased was not registered withDMV within 30 days.Plates were to be transfered fromprevious vehicle.DMV issued lapse in insurance.Purchased a 2013 KIA Soul on 2/7/2015 from dealer.The registration was to be handled by the dealer,this involved a transfer of license plate from our old car to the new one.Calls to dealerdid not get results.Our Customer #XXXXXX.This failure to transfer plates resulted in a DMVnotice of a lapse of insurance coverage for the plate [redacted]The sale was handled by [redacted]According to DMV the title must be in dealers possesion in order for them to sell the car.Desired SettlementHave the vehicle immediately registered with DMV.Business Response /[redacted]/This is the first time that this situation has been brought to my attention. I will be more than happy to expedite getting it resolved. Please have the customer reach out to me at their earliest convenience, (XXX)XXX-XXXX. I look forward to swift resolution and keeping them as a satisfied customer.Consumer Response /[redacted]/We informed Kia on 3/17/2015 of the problem.We also was contacted by a [redacted] on Sat 3/21that the Title was being located and the car will be registered within the following week.Still awaiting word this is being done.Final Consumer Response /[redacted]/How is this case closed. Im still not satisfied,the vehicle is still not registered.Its been a whole week since I was told it is being done,but I've heard nothing yet.Final Business Response /[redacted]/The paperwork is being processed and should be finalized by Monday evening. I will be happy to take care of any fine that you may have received and apologize for any inconvenience. Please call the General Manager at (XXX)XXX-XXXX if you have any questions.

My entire complaint boils down to unfair business practices.On May 13, 2014 I purchased a 2014 Kia Cadenza (Certified Preowned). While with the finance individual ([redacted])he showed me three plans that were part of the Family Plan. I picked the cheaper of the three, we also spoke about tires, and I let [redacted] know I didn't need a plan for tires since I had and acc't elsewhere. I received an email telling me to bring my car in for service (Oil Change which are free for life)I made the appointment and at checkout I was handed a bill. I asked the rep. why and he said everytime the oil is changed the tires are rotated and thats the fee. I said I wasn't paying because I didn't ask to have my tires rotated, he said that's part of the Family Contract and refusal would void the contract, I had never heard such a thing, but about 2 weeks later I received a VIP Maintainance card which elimanted the fee for tire rotation until the expiration or milage is met. I should have been told this at the time of my contract (unfair business practice). Today 12/10/14 I was riding down the road and heard something sounding like a loud gun shot, the interior of my roof began to flutter, my car has a panaramic sunroof, the entire front panel of the sunroof shattered. There were no cars in front, behind or passing me at the time. I called the company, had the car towed and the service rep. said to me "Did you call your Insurance Company", I said no and why would I. I sat in the show room, rep said something hit the roof and it would have to come under my insurance. I question why, if something hit my roof it had to fall from the sky, but the part that really upsets me is, with the Family Plan I have access to a loaner car, well they gave me nothing but a shuttle ride to my job and said I had to get a rental through my insurance. I let several individuals know including the Service Manager that this was shady business practice and that I wanted to speak with the owner. I've also spoken with my insurance rep. and let them know nothing hit my car. I beleive the roof shattered due to the heat in the car. I used my defrost to clear ice from my windshield and sat in the car until the window cleared. I did read something about being careful during cold weather.Desired SettlementI don't know what settlement I'm seeking, but I should have had access to a loaner car and not be stranded when I've purchased a plan that states loaner cars are in the contract. Also have staff tell the entire truth when making a sale. I try and be as professional as possible when conducting business and purchasing a car is big business.Business Response /[redacted]/The customer was in our service department on the morning of 12/10/14 due to her sunroof being busted. She did state that there was nothing that she was aware of that had hit the glass. She stated that it just busted while driving down the road on the way to work. She stated that she was late to work already, so we offered to have her driven to work by our shuttle service. We did call the manufacturer to be sure there was no recall or anything that they may be aware of to cause this to happen. There was nothing they knew of and a mechanical warranty will not cover damage such as broken glass or exterior body panels due to wear. These are things that can be turned in on car insurance if the customer so choses and has the appropriate coverage. That decision would be up to the customer. As to the complimentary oil changes, the customer signed a form at time of purchase acknowledging that they had to perform all manufacturer required maintenance outlined in their owner's manual at our dealership in order to qualify. The form also states that they do not have to participate if they choose not to. This was not something that just came up or was never mentioned. I will be happy to go over the forms with the customer as well as answer any questions they may have.Consumer Response /[redacted]/We came to a resolution. Thank You!!

Fred Anderson Kia refuses to provide a document stating receipt of the vehicle I returned in a cancelled sale. Purchased 12/3/13, returned 12/17/13.On 12/3/2013 I purchased a 2013 Kia Sorento EX from Fred Anderson Kia. Gas mileage was key in my purchase decision. Over the course of the next 3 days I monitored the mileage I was receiving, which turned out to be a dismal 16.5 mpg. The vehicle is rated for 21/30.Long story short, [redacted] Sales Manager at Fred Anderson Kia, was willing to take the vehicle back, and unwind the sale. I was most appreciative.On 12/17, when I came in to return the vehicle and pick up my refund and trade in, I asked the finance manager, [redacted] for a receipt that they received the Sorento and 2 remotes back in same condition it was sold to me. I felt this was reasonable so that no one could come back to me later and say I damaged the vehicle while in my possession.[redacted] said with a wink and a grin: "We should just leave things alone. After all you stopped the loan from being funded through [redacted] and this is a federal offense. We were about to come take the vehicle"1) I never stopped the loan from funding, and called my lender to confirm this. 2) If the dealership had concerns over funding, a simple phone call to me or my lender would have straighten things out immediately. In the 2 weeks I owned the car, I never received one communication. I had NO idea it was not funded. This is not the first car I've purchased using [redacted] as my lender, and I've never had problems.3) What does the funding of the vehicle, especially at this juncture, have anything to do with giving me a letter stating they have received a $21,000 item back in their inventory? While there, I also asked what should be done with the license plate I had just received from DMV. It was either the [redacted] or the sales manager that stated this should be put on my old (trade in) car, and that I had 72 hours to go to DMV. A salesperson from their staff put it on my car before I left. On December 19th I called DMV and they confirmed that I needed to turn the plate back in to them.All of the following occurred on December 20th:I went to DMV (not the main office) and turned plate in. They instructed I should call DMV (registration and property tax dept) to make sure I did not owe any property taxes on the vehicle since I had owned it for 2 weeks.I was instructed by DMV to get a document from Fred Anderson stating that they took possession of the vehicle on 12/17, along with the make, model and VIN #. This was the proof they needed that I no longer owned the vehicle (and therefore do not owe taxes). I spoke to 3 people at DMV, including a supervisor.Also on 12/20, I called the sales manager & their sales coordinator [redacted] and requested this document. I stopped by their office same day and all [redacted] could repeat is that I was suppose to have returned the license plate to them (he was extremely insistent), that I stopped funding the loan, they were waiting to get the title back from [redacted] etc, and to wait until their title manager returned on 12/26.I didn't understand what any of this had to do with getting a simple document that they had the car back in inventory.I called on 12/26 to follow up with the title manager as [redacted] said was necessary, and have not heard from her. I called [redacted] and found out they never had the title, so [redacted] lied about this. Why was this necessary?What was a pretty good experience with Fred Anderson through to Mr. [redacted] unwinding the sale of the vehicle has turned into an incredibly negative experience because of [redacted] and some ridiculous game he insisted on playing. I found it to be deplorable, childish, woefully unprofessional and completely unnecessary.Desired SettlementI would like the signed document I requested from Fred Anderson Kia on letterhead for my file stating that they have received the 2013 Kia Sorento EX [redacted]#XXXXXX back from me on 12/17/13 in the same condition it was sold to me.It shouldn't take the Revdex.com to get this, and I shouldn't have to waste 5-6 hours of my precious time as well as the time of the DMV staff on this matter. The goodwill they initially established with me has turned into a life time of ill will, and no doubt this will in some way cost them more that the 5 minutes it would have taken to give me a 2 sentence signed letter. Thank you very much for your assistance with this matter!Business Response /[redacted]/Contact Name and Title: [redacted] GMContact Phone: XXXXXXXXXXContact Email: [redacted]@anderson-auto.comWe appreciate your choosing our dealership and were very [redacted] to help you when had issue with you gas mileage.I will be [redacted] to provide you with a written statement that the car was turned in and no longer your obligation. I apologize that this was not done at your first request. I was unaware of the situation until today. Please call me directly to let me know when you'll be coming by. I look forward to hearing back from you soon.