Kia of StCloud

I am rejecting this response because: I am in a loaner car Fine but I have no timeline on when it will be done I was told by the manager that when they got the car tuesday afternoon that he would contact me tuesday evening with information I have emailed him twice, the used car manager once and the sales guy twice and the sales guy got back to me today and said we are waiting on parts to show up I have no other options but to wait for them to fix it The Manager pretty much said he will fix it or you can trade it back for what you paid for it towards a different vehicle The problem with that is there are no other vehicles on the lot that we want in our price range and i've already put bucks into it since the battery needed to be replaced days after getting home and I replaced the roof rack, which I said I would fix I was talking to another car dealership the other day as we bought a new van as well and told them the issues and stuff and the first thing they asked was did you take it back? I said I tried but they have a no return at all cost policy apparently and dont care about customer satisfaction or customers after the sale They only car about making the buck and letting it be at that no matter what At this point it is what it is I wait for my car to come back, which I bought on the 4th of November and have only had it in my possession for about days out of the last weeks The rest of the time the dealership has had it Looks like some dealerships want to make customers happy at all cost and others dont care as long as they make a sale

Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ I've never heard from Mr [redacted] about wanting to cancel the protectionThe protection package he purchased was $not $But if he had contacted me I would have explained the protection package is not a cancelable productNo refund is being issuedWe have multiple [redacted] s in our computer, if the refund is for something else Mr [redacted] can contact me and I will verify his VIN number and get anything else canceled and a refund issuedThe only purchase I could find for him was from July 16, Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The car purchased was in the name of [redacted] and [redacted] We have called and went in personally many timesThis is what I wrote in the initial complaintWe have been put off, put on hold, and hung up onNobody will address this issueThis is our only recourseThere is some type of a clear coat that was never done and also an undercoating that was never done Since they were not completed, but we are paying for them, I see no reason why they can not be refundedSimply saying it can not be refunded is unnacceptable Final Business Response / [redacted] (4000, 15, 2015/12/01) */ We will be happy to cancel the extended warranty that was $1,We just need to know how many miles are on the car and a signed cancelation form for the warranty companyMr [redacted] can bring the car by so we can get the mile and he can sign the form or we can e-mail/text a picture of the odometer and I can e-mail/mail the cancelation form that he can sign and send back Final Consumer Response / [redacted] (2000, 17, 2015/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please send your email address to [redacted] @gmail.com with the form and we will take a picture of the odometer, sign the form, and send it back to you

I am rejecting this response because: along with the detail and buff I would like the chrome trim on the windows fixed from the product that was put on it when it was apparently detailedThe back bumper needs to be sanded and then repainted professionallyIt was simply sprayed over, not sanded, and has paint bubbling in it