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Kia Ora Fitness

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Kia Ora Fitness Reviews (3)

I and a number of other staff and management members have been in direct conversations with Tammy addressing other concerns within the past couple of weeksI had not seen the email from Revdex.com until today after getting the phone messageDuring our conversations with her, she oddly never mentioned the issue she had raised with Revdex.comI helped her personally set up her renewal for the coming year about a days ago and provided for her additional billing records that she had requested pursuant of medical/insurance reimbursement for duesNo request based on pool temperature concern was made for any form of extension during our roughly minute visitIn fact, pool temperature never came up in the conversation.As far as the swim team use of the pool, this was posted as soon as the club agreed to the temporary arrangementYou will notice that she mentions that she learned about it from another memberShe was not imposed by their participation and in fact was not even aware that they had been using the pool for the previous weeksShe checked in at 12:PM and 11:AM on the days mentionedIn fact, a review of check in times show that she has only been in the club during a time that could coincide with the swim team once in the past months and that was a week after the complaintThe team has only been there of these months.As for the antibacterial bottles, we keeping at various locations throughout the gym and have never had complaints that there were not enough of themYoga classes are scheduled to meet demand.Given my personal interactions with Tammy and the facts as I know them surrounding this case, I do not see that any extension is warrantedI propose that this case be closed with no further action

I and a number of other staff and management members have been in direct conversations with Tammy addressing other concerns within the past couple of weeks. I had not seen the email from Revdex.com until today after getting the phone message. During our conversations with her, she oddly never mentioned the...

issue she had raised with Revdex.com. I helped her personally set up her renewal for the coming year about a 10 days ago and provided for her additional billing records that she had requested pursuant of medical/insurance reimbursement for dues. No request based on pool temperature concern was made for any form of extension during our roughly 30 minute visit. In fact, pool temperature never came up in the conversation.As far as the swim team use of the pool, this was posted as soon as the club agreed to the temporary arrangement. You will notice that she mentions that she learned about it from another member. She was not imposed by their participation and in fact was not even aware that they had been using the pool for the previous 6 weeks. She checked in at 12:08 PM and 11:44 AM on the days mentioned. In fact, a review of check in times show that she has only been in the club during a time that could coincide with the swim team once in the past 6 months and that was a week after the complaint. The team has only been there 2.5 of these months.As for the antibacterial bottles, we keeping 18 at various locations throughout the gym and have never had complaints that there were not enough of them. Yoga classes are scheduled to meet demand.Given my personal interactions with Tammy and the facts as I know them surrounding this case, I do not see that any extension is warranted. I propose that this case be closed with no further action.

There is no ZERO Rating, so I am forced to pick "1". Any other fitness center in Tri Cities would surpass this facility in terms of qualified staff, equipment, contractual implications, scheduling for available times to use facilities, adequate staff to support the pool & gym schedule, cleanliness. VERY Disappointed with this facility after joining and when I approached the owner/manager "Karl/Carl" I was treated rudely, unprofessionally and was cussed at. Truly $$ hungry and unprofessional. The only thing this owner cares about is getting you to sign the contract, after that your screwed. Go anywhere else in this town and you'd be better off.

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Description: Health Clubs

Address: 5254 Co. Road 33, Kennewick, Washington, United States, 99336-7147

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