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Kia Vancouver Reviews (1)

In November 2015, My husband and I went in to KIA Richmond to look at a KIA Optima Hybrid EX Premium as advertised on Craigslist After starting the paperwork we were told that there had been a mistake as the car we were interested in was not available (although it is STILL being advertised on Craigslist!) We were offered the exact same car in a different colour which was a 'manager's demo' vehicle and was represented to us as a well maintained vehicle only used by the manager, this turned out to be untrue We were also informed of a minor 'scrape' to the vehicle which had been so small that no claim had been processed through ICBC, also very untrue After only one and a half months of ownership, my husband was the victim of a hit and run accident (December 29th) which caused serious damage to our vehicle and resulted in our car being written off by ICBC At this time it came to our attention that our car had been in a SERIOUS accident previously that KIA did not disclose, and it was nowhere in our contract After contacting ICBC it was confirmed that our vehicle had, in fact been involved in an accident in June with damages totaling more than $We were told that we were purchasing an essentially 'new' vehicle, and we most certainly would have never purchased a vehicle previously involved in a major accident We paid over $17,in cash, two monthly payments came out of my account, and we also traded in our vehicle for $9,000, which brought us to over $27,paid to KIA Due to the previous undisclosed accident our vehicle had been involved in, the value of the vehicle was less than what we had already paid out to KIAICBC issued a cheque in the amount of $19,000, leaving us with $8,lost in a MONTHKIA's Operations Manger Mario *** promised to make this issue right with us and reimburse all money invested by us, as he admitted that he had been aware of the June accidentHe put all of the blame onto our salesperson (Dusty,) claiming that the Dusty had since been fired for ongoing unethical business dealingsBecause our car had been an 'in house financing' agreement (essentially a lease to own) the cheque from ICBC was issued to KIA directly Mario assured us that we would have the cheque shortly; however it has been a year and they have not given us a dime!!! *** *** ***
They have our cheque and refuse to pay us! They even ignore most correspondence from our attorneyWhen they have responded it is always with more *** "Barry *** is out of town" or "He is in a meeting blah blah blah." They miss conference calls, emails, and time sensitive responsesWhen it does go to court the judge will see all of our attorney's unanswered emails, our attempts to settle, all of the phone calls etcso I'm not sure why they want to waste the judge's time.....? They simply DO NOT CARE that they are holding our money hostageCourt proceedings are our last resort because who wants that headache? Obviously it's going to be the only way to recoup our cash though We are not being unreasonable or trying to 'get rich' at KIA's expense, we simply want OUR money back!!

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Address: 396 SW Marine Dr, Vancouver, British Columbia, Canada, V5X 2R6

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