Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) My mistake, I made a typoThe vehicle is a [redacted] and not a It was sold to me through the business name [redacted] inc You never provided me with a [redacted] on record and failed to disclose two bigger accidents that I now found out about [redacted] Final Business Response / [redacted] (4000, 9, 2015/07/06) */ To; Revdex.com July 4, Attn: [redacted] Case # [redacted] We do not want to get into a "he said she said" type scenario but we will give our side of what transpired Mr [redacted] filed a complaint with [redacted] (Ms [redacted] in regards to this matter and after their investigation that was completed around the middle of June 2015, they dismissed their complaint and now they have filed a complaint with Revdex.com According to our information from our staff involved with this sale, the purchaser was informed and shown the Inspection Report and [redacted] report as part of our policy and procedureWe have for the past 2-years provided access to free [redacted] reports when our vehicles are advertised on the internet through either our website, [redacted] and/or [redacted] Mr [redacted] saw our ad on [redacted] and as well our Bill of Sale indicates a cost of $for Car Proof and they asked us what that cost was for and we indicated to them that was the cost for the [redacted] report that is available for free to anyone wanting to view said report on any of our vehicles advertised on the internet since we separate out costs on our Bill of Sale We sold this vehicle at approximately $1,below our cost due to the accident claim against it Should you have any questions or require any additional information, please do not hesitate to contact us Regards [redacted] Public Relations Manager Kia West Edmonton XXXXX - XXXth Street Edmonton AB, T5S 1P Ext Fax 1-800-NEW-KIAS Final Consumer Response / [redacted] (4200, 11, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I filed the Revdex.com claim at the same time as the [redacted] claim Buyers bewared! I was never told about the accidents, I never received a [redacted] and I never saw the [redacted] report [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/02/25) */ When the agreement to purchase to this was done it was done in the month of October when [redacted] was offering an incentive to purchase this vehicle with a rebate (to be used against the value of the vehicle) for either $1, or 1, Mr [redacted] was given the value of the incentive against the purchase of his [redacted] that was not to be picked up until November When Mr [redacted] found out about the new [redacted] incentive program for November he approached our Sales Manager and wanted to be included in the opportunity to win a [redacted] vehicle if he purchased a vehicle in November The Sales Manager explained to him that yes that could be done by de-registering the October date deal and making the deal date in NovemberHowever, doing this, he would lose the [redacted] cash incentive for October, namely the $1,or $1,discount on the vehicle since this was NOT been offered by [redacted] for NovemberThese programs/incentives are from [redacted] and are provided to the dealers on the first day of each month, with no prior knowledge to the dealer what the program/incentive will be for the new month Mr [redacted] wanted both incentives for each month and was NOT willing to de-register the October date deal because he would have to forfeit the cash incentive of $1,or 1, As a good faith gesture with no admission of any wrong doing, our dealership will provide Mr [redacted] one (1) year of free oil changes for his [redacted] He must contact me if he accepts this good faith gesture Should you have any questions or require any additional information, please do not hesitate to contact us Regards Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Some of what MrP [redacted] states is correct, the rest is very inaccurateFirstly, and most obviously, I purchased a [redacted] When I first negotiated the deal at Kia West Edmonton, I had an offer from another Edmonton dealer that the sales manager agreed to matchThis included price, options, accessories, and special offersAfter a lot of discussion, he agreedBoth dealerships would not take delivery of a vehicle until NovemberThe other dealership did not seek payment until arrival of the vehicle (deposit only)The issue of de-registering was not an issue the first dealership and was not for West Edmonton until I learned that West Edmonton had not registered my purchase for the Give-AwayMrP [redacted] was also made aware of this at the time and agreed that it did not seem fair to the dealership customer and stated that he would "get it resolved"I never heard from him again [redacted] I made a reasonable offer of settlement in my original complaint Yours sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/04/15) */ We do not want to get into a "he said she said" type scenario but we will give our side of what transpired On or around March 29, Mr [redacted] visited our dealership to purchase a pre-owned vehicle and ended up purchasing a *** [redacted] Auto with around 72,kmsAt no time during the purchase did the customer request to view a copy of the [redacted] of which we might add that on our website for pre-owned vehicles consumers can view a FREE report for any vehicle Upon delivery of the vehicle Mr [redacted] asked to view the [redacted] report since he indicated that he had forgotten to view it at the time of purchase and thus our sales man did NOT in any way misinform Mr [redacted] Mr [redacted] decided that he did not want this vehicle after reviewing the [redacted] report since there was a damage and repair on the vehicle At that time the Sales Manager apologized and indicated to Mr [redacted] that we could provide him with a similar vehicle at the same priceThe Sales Manager indicated to him that we had a [redacted] Auto with around 27,kms that we could offer to him at the same priceMr [redacted] said he wanted to think about his options and thus at that time was not interested in the alternative vehicleThe next day Mr [redacted] contacted our Sales Manager and requested that we cancel his deal and that he did not want to purchase a vehicle from us at that time [redacted] As a good faith gesture with no admission of any wrong doing, our dealership is willing to provide Mrwith a similar vehicle at the same price, OR if he so desires we will refund his deposit and cancel the agreementHe must contact me if he accepts this good faith gesture Should you have any questions or require any additional information, please do not hesitate to contact us Regards Public Relations Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] Thanks to the Revdex.com Edmonton, the contact has been cancelled and my deposit refunded [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/09/09) */ This matter has already been dealt with through AMVIC (Alberta Motor Vehicle Industry Council) and they agreed with us that we have a valid binding contract He offered Mr [redacted] through AMVIC the opportunity to purchase another vehicle in our inventory and we would then apply his deposit ($2,000) to that vehicleHe has up to six (6) months from the date of this email before this offer will expire Should you have any other questions, please do not hesitate to contact usSee attached documents that were reviewed by AMVIC Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Point 1: As of today's date I have received no written or verbal notification from AMVIC that our complaint has reached a final conclusion In my last phone discussion with our AMVIC Representative I was told that I would be notified by mail of any final conclusion and/or decisionI will call our AMVIC Representative this afternoon and update the Revdex.com Point 2: Both my wife and I strongly feel that the entire KIA West Edmonton Sales Team Mislead, Misrepresented and provided Information details during our new vehicle [redacted] price negotiation process [redacted] We strongly feel we should not have to purchase the vehicle, and we should get our $dollar deposit back [redacted] Thank you for your considerations [redacted] & [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] at [redacted] DID ask for them to do a diagnostics test because he did not want to have to pay for the part if that was not what was wrong with it! I think when somebody calls to ask about a warantee they should be informed of what is and what is not under warantee when ordering the partalso what could I the owner possibly have done to the part to break it in the first place? im sure there is a good reason for the part being under warrantee longer than the vehicle itself because obviously there must be something that can happen to it for no reason They say the conversation did not go as I say it did, but it seems we pretty much agree on everything except for the fact they will not admit to doing the diagnosticsprobably because if they admit to doing it and still charging me for the part, that would be admitting they were in the wrongif they in fact did not do the diagnostics, well they were supposed to as requested Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2014/09/15) */
This is an unfortunate situation and we are not going to get into a "he said she said" type scenario, other than to state that there are sides to every story
Mr*** test drove and viewed an ** model that had the consoleThis is
a higher end unit and cost more money and payments are thus higherMr*** thus settled on the *** model with the lower paymentsThe sales person informed Mr*** that the unit he was buying did not have a console when asked the question
Mr*** viewed the exact color *** vehicle that he purchased, the day before he picked it up and when he picked it up he asked the sales person why there was no consoleThe sales person explained to him again that this was the lower end model of which he wanted due to paymentsThe sales person indicated to him that if *** came out with an accessory console for this model unit he would contact Mr***Mr*** suggested we would pay for this and the sales person indicated to him that was not part of the dealTo this date *** has not offered this type of accessory for this vehicleMr*** still took possession of said vehicle
As a good faith gesture with no admission of any wrong doing, we are prepared to provide Mr*** with a $gas cardIf he accepts this offer he must sign off on a letter of release that this will be the end of this matter
We hope this meets with his approval
Regards
*** *** ***
Public Relations Manager
Kia West Edmonton
XXXXX - XXXth Street
Edmonton AB, T5S 1P
Ext
Fax
800-NEW-KIAS
***@kiawestedmonton.com
www.kiawestedmonton.com
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi ***
I have been looking at getting the parts online and I found the armrest at www.partswebsite.com/kiapartsdealer
I contacted them to inquire about the compatibility and was told the armrest - part number XXXXXXW000HU is not made for the center console without armrest and can only be installed if we can find someone that is willing to cut into the plastic to make it fitHowever, the entire center console is just $and would be easier to replace the whole center console
Could you forward this to your parts person to confirm which option works best
***
Also here is the number to their kia parts dept if your parts person needs to reach check with them..XXX-XXX-XXXX
Thanks
***
Final Business Response /* (4000, 11, 2014/10/14) */
This email is in response to the latest correspondence that we received from you regarding this matter
We have looked in to replacing the console with one that is made for the higher trim *** and we are NOT willing to undertake this procedure because it would have to be customized and we would have to modify the console to place it in his current ***
We are unwilling to do this since it may not be done to the satisfaction of us and Mr*** and then where would we go??
We are still willing to provide Mr*** with a $gas card to resolve this matter
Regards
*** *** ***
Final Consumer Response /* (3000, 18, 2014/10/28) */
Given that I can't be guaranteed that replacing the console may not be done 'satisfactorily', I think I would rather take the gas card then
Thanks
Initial Business Response /* (1000, 5, 2015/06/25) */
We want to apologize for someone not getting back to Mr*** since it seems someone thought the other person did
The offer of free oil changes is a dealer offer and is NOT offered by Kia Canada and thus is not transferable to
another Kia dealership
To my understanding we informed Mr*** that we would contact a Kia dealer in Calgary to see if they would honor the free oil changes that we offered Mr*** and we regret to inform you and Mr*** that they would Not honour the free oil changes
Mr*** still can use his free oil changes at our dealership as long as he follows his recommended maintenance program as indicated in the Kia Canada operations manual of his vehicle
Should you have any questions, please do not hesitate to contact us
Regards
*** *** ***
Public Relations Manager
Kia West Edmonton
XXXXX - XXXth Street
Edmonton AB, T5S 1P
Ext
Fax
800-NEW-KIAS
***@kiawestedmonton.com
www.kiawestedmonton.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel the response very lame and unreasonable*** *** made quite clearly to me that one of the KIA dealerships WOULD honour the free oil change when I purchased the vehicleNOW, when I asked him to follow up one year later I got no response (both phone calls and emails) from him and then he made the assumption that someone else should contact me? I will need a personal email from Mr*** with an apology *** ***
Initial Business Response /* (1000, 9, 2016/01/14) */
I was away from December 15, to January 11, and thus did not see your letter till today
Please find attached our response to *** in regards to this matter of which they have closed the fileSince we explained to her
numerous times the reasons why the costs where what they were and I believe *** explained to her this as well
She had negative equity in the vehicle she traded in as well as she purchased aftermarket items that totaled around $7,
This is why there is the difference
Should you require any additional information, please do not hesitate to contact us
Regards
***
Public Relations Manager
Kia West Edmonton
Initial Consumer Rebuttal /* (3000, 11, 2016/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** did not explain this and they have sent on for investigation for they claimed too that the paperwork does not match up at allSpoke to the investigator and she will be looking into it in next week or too so heads up
Final Business Response /* (4000, 13, 2016/01/28) */
Since *** has indicated that *** will be conducting an investigation into this matter, then we will await there contacting us and completing their investigation and then we will report such results to Revdex.com
Hope this meets with your approval
Regards
***
Final Consumer Response /* (4200, 15, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Complaint was not closed by ***, in fact she was familiar with all the people in question and fired I only because he neighbor works there and was happy they were fired and also stated that they were sending it off for investigation for paperwork does not add upWill await complete disclosure
We do not want to get into a he said she said type scenario but according to our Service/Operations Manager the following is what he remembers The conversation he had with Mr *** was not as he tells it We did speak about this in person and over the
phone, the shop that worked on it “ *** *** *** *** ***” called the parts dept to price out a ECM and asked parts rep if the car was under warrantyThe parts staff simply went by the standard year 100k warranty coverage, which is common on Kia vehicles and stated the car was no longer under warranty.*** *** *** bought the part from our parts dept Then on a service repair order Ron’s hot Rod towed in Mr***s car and signed a repair order that was written as he requested “ install ECM that they provided and program to vin- $“ The technician performed the task that was written on the signed repair order and installed the customer supplied ECM and programmed to vin for hour labor or $There was no diagnosis requested and there was no diagnosis performedJust a simple installIf Mr*** had brought the vehicle to our dealership to have the diagnosis done by us to determine what the problem was then maybe the part may have been covered under warranty as long as the part failure was NOT caused by customer misuse and/or abuse. A diagnosis by our dealership would have to have been done to determine if the part failure would be covered under warranty Then several weeks later, Mr *** came to the dealership looking for a refund for repairs performedWe didn’t have Mr ***'s name on file as the repair order for the vehicle of question was written under *** *** *** *** *** as *** dropped the vehicle off for the repairs There was no diagnosis performed by Kia West Edmonton, we simply installed a part as requested by a customer, namely *** *** *** We did contact our District Parts and Service manager and explained the situation. Basically with the diagnosing being done by a third party, we have no idea what lead up to the ECM failing (which is not a common repair) and the customer purchasing parts separately from the repair order, and then asking us to install itthere is nothing KCI can doRegards
Paul J*** R***
Public Relations Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My mistake, I made a typo. The vehicle is a 2010 [redacted] and not a 2015. It was sold to me through the business name [redacted] inc.
You never...
provided me with a [redacted] on record and failed to disclose two bigger accidents that I now found out about. [redacted]
Final Business Response /* (4000, 9, 2015/07/06) */
To; Revdex.com July 4, 2015
Attn: [redacted]
Case # [redacted]
We do not want to get into a "he said she said" type scenario but we will give our side of what
transpired.
Mr. [redacted] filed a complaint with [redacted] (Ms. [redacted] in regards to this matter and after
their investigation that was completed around the middle of June 2015, they dismissed their
complaint and now they have filed a complaint with Revdex.com.
According to our information from our staff involved with this sale, the purchaser was informed
and shown the Inspection Report and [redacted] report as part of our normal policy and
procedure. We have for the past 2-3 years provided access to free [redacted] reports when our
vehicles are advertised on the internet through either our website, [redacted] and/or [redacted]
Mr. [redacted] saw our ad on [redacted] and as well our Bill of Sale indicates a cost of $49.00 for Car
Proof and they asked us what that cost was for and we indicated to them that was the cost for the
[redacted] report that is available for free to anyone wanting to view said report on any of our
vehicles advertised on the internet since we separate out costs on our Bill of Sale.
We sold this vehicle at approximately $1,700.00 below our cost due to the accident claim against
it.
Should you have any questions or require any additional information, please do not hesitate to
contact us.
Regards
[redacted]
Public Relations Manager
Kia West Edmonton
XXXXX - XXXth Street
Edmonton AB, T5S 1P9
780.444.8645 Ext 106
Fax 780.444.3638
1-800-NEW-KIAS
Final Consumer Response /* (4200, 11, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed the Revdex.com claim at the same time as the [redacted] claim.
Buyers bewared! I was never told about the accidents, I never received a [redacted] and I never saw the [redacted] report. [redacted]
[redacted]
Initial Business Response /* (1000, 5, 2014/02/25) */
When the agreement to purchase to this was done it was done in the month of October 2013 when [redacted] was offering an incentive to purchase this vehicle with a rebate (to be used against the value of the vehicle) for either $1,000...
or 1,500.
Mr. [redacted] was given the value of the incentive against the purchase of his 2013 [redacted] that was not to be picked up until November 2013.
When Mr. [redacted] found out about the new [redacted] incentive program for November he approached our Sales Manager and wanted to be included in the opportunity to win a [redacted] vehicle if he purchased a vehicle in November.
The Sales Manager explained to him that yes that could be done by de-registering the October date deal and making the deal date in November. However, doing this, he would lose the [redacted] cash incentive for October, namely the $1,000 or $1,500 discount on the vehicle since this was NOT been offered by [redacted] for November. These programs/incentives are from [redacted] and are provided to the dealers on the first day of each month, with no prior knowledge to the dealer what the program/incentive will be for the new month.
Mr. [redacted] wanted both incentives for each month and was NOT willing to de-register the October date deal because he would have to forfeit the cash incentive of $1,000 or 1,500.
As a good faith gesture with no admission of any wrong doing, our dealership will provide Mr. [redacted] one (1) year of free oil changes for his 2013 [redacted] He must contact me if he accepts this good faith gesture.
Should you have any questions or require any additional information, please do not hesitate to contact us.
Regards
Initial Consumer Rebuttal /* (3000, 7, 2014/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Some of what Mr. P. [redacted] states is correct, the rest is very inaccurate. Firstly, and most obviously, I purchased a 2014 [redacted] When I first negotiated the deal at Kia West Edmonton, I had an offer from another Edmonton dealer that the sales manager agreed to match. This included price, options, accessories, and special offers. After a lot of discussion, he agreed. Both dealerships would not take delivery of a vehicle until November. The other dealership did not seek payment until arrival of the vehicle (deposit only). The issue of de-registering was not an issue the first dealership and was not for West Edmonton until I learned that West Edmonton had not registered my purchase for the Give-Away. Mr. P. [redacted] was also made aware of this at the time and agreed that it did not seem fair to the dealership customer and stated that he would "get it resolved". I never heard from him again. [redacted] I made a reasonable offer of settlement in my original complaint.
Yours sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/04/15) */
We do not want to get into a "he said she said" type scenario but we will give our side of what transpired.
On or around March 29, 2014 Mr. [redacted] visited our dealership to purchase a pre-owned vehicle and ended up purchasing a [redacted]...
[redacted] Auto with around 72,700 kms. At no time during the purchase did the customer request to view a copy of the [redacted] of which we might add that on our website for pre-owned vehicles consumers can view a FREE report for any vehicle.
Upon delivery of the vehicle Mr. [redacted] asked to view the [redacted] report since he indicated that he had forgotten to view it at the time of purchase and thus our sales man did NOT in any way misinform Mr. [redacted].
Mr. [redacted] decided that he did not want this vehicle after reviewing the [redacted] report since there was a damage and repair on the vehicle.
At that time the Sales Manager apologized and indicated to Mr. [redacted] that we could provide him with a similar vehicle at the same price. The Sales Manager indicated to him that we had a [redacted] Auto with around 27,600 kms that we could offer to him at the same price. Mr. [redacted] said he wanted to think about his options and thus at that time was not interested in the alternative vehicle. The next day Mr. [redacted] contacted our Sales Manager and requested that we cancel his deal and that he did not want to purchase a vehicle from us at that time.
[redacted]
As a good faith gesture with no admission of any wrong doing, our dealership is willing to provide Mr. with a similar vehicle at the same price, OR if he so desires we will refund his deposit and cancel the agreement. He must contact me if he accepts this good faith gesture.
Should you have any questions or require any additional information, please do not hesitate to contact us.
Regards
Public Relations Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
Thanks to the Revdex.com Edmonton, the contact has been cancelled and my deposit refunded.
[redacted]
Initial Business Response /* (1000, 5, 2014/09/09) */
This matter has already been dealt with through AMVIC (Alberta Motor Vehicle Industry Council) and they agreed with us that we have a valid binding contract.
He offered Mr. [redacted] through AMVIC the opportunity to purchase another...
vehicle in our inventory and we would then apply his deposit ($2,000) to that vehicle. He has up to six (6) months from the date of this email before this offer will expire.
Should you have any other questions, please do not hesitate to contact us. See attached documents that were reviewed by AMVIC.
Initial Consumer Rebuttal /* (3000, 8, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Point 1:
As of today's date I have received no written or verbal notification from AMVIC that our complaint has reached a final conclusion.
In my last phone discussion with our AMVIC Representative I was told that I would be notified by mail of any final conclusion and/or decision. I will call our AMVIC Representative this afternoon and update the Revdex.com.
Point 2:
Both my wife and I strongly feel that the entire KIA West Edmonton Sales Team Mislead, Misrepresented and provided False Information details during our new vehicle [redacted] price negotiation process.
[redacted]
We strongly feel we should not have to purchase the vehicle, and we should get our $2000 dollar deposit back.
[redacted]
Thank you for your considerations
[redacted] & [redacted]
Complaint: [redacted]
I am rejecting this response because:[redacted] at [redacted] DID ask for them to do a diagnostics test because he did not want to have to pay for the part if that was not what was wrong with it!
I think when somebody calls to ask about a warantee they should be informed of what is and what is not under warantee when ordering the part. also what could I the owner possibly have done to the part to break it in the first place? im sure there is a good reason for the part being under warrantee longer than the vehicle itself because obviously there must be something that can happen to it for no reason. They say the conversation did not go as I say it did, but it seems we pretty much agree on everything except for the fact they will not admit to doing the diagnostics. probably because if they admit to doing it and still charging me for the part, that would be admitting they were in the wrong. if they in fact did not do the diagnostics, well they were supposed to as requested.
Sincerely,
[redacted]
Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) My mistake, I made a typoThe vehicle is a [redacted] and not a It was sold to me through the business name [redacted] inc You never provided me with a [redacted] on record and failed to disclose two bigger accidents that I now found out about [redacted] Final Business Response / [redacted] (4000, 9, 2015/07/06) */ To; Revdex.com July 4, Attn: [redacted] Case # [redacted] We do not want to get into a "he said she said" type scenario but we will give our side of what transpired Mr [redacted] filed a complaint with [redacted] (Ms [redacted] in regards to this matter and after their investigation that was completed around the middle of June 2015, they dismissed their complaint and now they have filed a complaint with Revdex.com According to our information from our staff involved with this sale, the purchaser was informed and shown the Inspection Report and [redacted] report as part of our policy and procedureWe have for the past 2-years provided access to free [redacted] reports when our vehicles are advertised on the internet through either our website, [redacted] and/or [redacted] Mr [redacted] saw our ad on [redacted] and as well our Bill of Sale indicates a cost of $for Car Proof and they asked us what that cost was for and we indicated to them that was the cost for the [redacted] report that is available for free to anyone wanting to view said report on any of our vehicles advertised on the internet since we separate out costs on our Bill of Sale We sold this vehicle at approximately $1,below our cost due to the accident claim against it Should you have any questions or require any additional information, please do not hesitate to contact us Regards [redacted] Public Relations Manager Kia West Edmonton XXXXX - XXXth Street Edmonton AB, T5S 1P Ext Fax 1-800-NEW-KIAS Final Consumer Response / [redacted] (4200, 11, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I filed the Revdex.com claim at the same time as the [redacted] claim Buyers bewared! I was never told about the accidents, I never received a [redacted] and I never saw the [redacted] report [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/02/25) */ When the agreement to purchase to this was done it was done in the month of October when [redacted] was offering an incentive to purchase this vehicle with a rebate (to be used against the value of the vehicle) for either $1, or 1, Mr [redacted] was given the value of the incentive against the purchase of his [redacted] that was not to be picked up until November When Mr [redacted] found out about the new [redacted] incentive program for November he approached our Sales Manager and wanted to be included in the opportunity to win a [redacted] vehicle if he purchased a vehicle in November The Sales Manager explained to him that yes that could be done by de-registering the October date deal and making the deal date in NovemberHowever, doing this, he would lose the [redacted] cash incentive for October, namely the $1,or $1,discount on the vehicle since this was NOT been offered by [redacted] for NovemberThese programs/incentives are from [redacted] and are provided to the dealers on the first day of each month, with no prior knowledge to the dealer what the program/incentive will be for the new month Mr [redacted] wanted both incentives for each month and was NOT willing to de-register the October date deal because he would have to forfeit the cash incentive of $1,or 1, As a good faith gesture with no admission of any wrong doing, our dealership will provide Mr [redacted] one (1) year of free oil changes for his [redacted] He must contact me if he accepts this good faith gesture Should you have any questions or require any additional information, please do not hesitate to contact us Regards Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Some of what MrP [redacted] states is correct, the rest is very inaccurateFirstly, and most obviously, I purchased a [redacted] When I first negotiated the deal at Kia West Edmonton, I had an offer from another Edmonton dealer that the sales manager agreed to matchThis included price, options, accessories, and special offersAfter a lot of discussion, he agreedBoth dealerships would not take delivery of a vehicle until NovemberThe other dealership did not seek payment until arrival of the vehicle (deposit only)The issue of de-registering was not an issue the first dealership and was not for West Edmonton until I learned that West Edmonton had not registered my purchase for the Give-AwayMrP [redacted] was also made aware of this at the time and agreed that it did not seem fair to the dealership customer and stated that he would "get it resolved"I never heard from him again [redacted] I made a reasonable offer of settlement in my original complaint Yours sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/04/15) */ We do not want to get into a "he said she said" type scenario but we will give our side of what transpired On or around March 29, Mr [redacted] visited our dealership to purchase a pre-owned vehicle and ended up purchasing a *** [redacted] Auto with around 72,kmsAt no time during the purchase did the customer request to view a copy of the [redacted] of which we might add that on our website for pre-owned vehicles consumers can view a FREE report for any vehicle Upon delivery of the vehicle Mr [redacted] asked to view the [redacted] report since he indicated that he had forgotten to view it at the time of purchase and thus our sales man did NOT in any way misinform Mr [redacted] Mr [redacted] decided that he did not want this vehicle after reviewing the [redacted] report since there was a damage and repair on the vehicle At that time the Sales Manager apologized and indicated to Mr [redacted] that we could provide him with a similar vehicle at the same priceThe Sales Manager indicated to him that we had a [redacted] Auto with around 27,kms that we could offer to him at the same priceMr [redacted] said he wanted to think about his options and thus at that time was not interested in the alternative vehicleThe next day Mr [redacted] contacted our Sales Manager and requested that we cancel his deal and that he did not want to purchase a vehicle from us at that time [redacted] As a good faith gesture with no admission of any wrong doing, our dealership is willing to provide Mrwith a similar vehicle at the same price, OR if he so desires we will refund his deposit and cancel the agreementHe must contact me if he accepts this good faith gesture Should you have any questions or require any additional information, please do not hesitate to contact us Regards Public Relations Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] Thanks to the Revdex.com Edmonton, the contact has been cancelled and my deposit refunded [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/09/09) */ This matter has already been dealt with through AMVIC (Alberta Motor Vehicle Industry Council) and they agreed with us that we have a valid binding contract He offered Mr [redacted] through AMVIC the opportunity to purchase another vehicle in our inventory and we would then apply his deposit ($2,000) to that vehicleHe has up to six (6) months from the date of this email before this offer will expire Should you have any other questions, please do not hesitate to contact usSee attached documents that were reviewed by AMVIC Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Point 1: As of today's date I have received no written or verbal notification from AMVIC that our complaint has reached a final conclusion In my last phone discussion with our AMVIC Representative I was told that I would be notified by mail of any final conclusion and/or decisionI will call our AMVIC Representative this afternoon and update the Revdex.com Point 2: Both my wife and I strongly feel that the entire KIA West Edmonton Sales Team Mislead, Misrepresented and provided Information details during our new vehicle [redacted] price negotiation process [redacted] We strongly feel we should not have to purchase the vehicle, and we should get our $dollar deposit back [redacted] Thank you for your considerations [redacted] & [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] at [redacted] DID ask for them to do a diagnostics test because he did not want to have to pay for the part if that was not what was wrong with it! I think when somebody calls to ask about a warantee they should be informed of what is and what is not under warantee when ordering the partalso what could I the owner possibly have done to the part to break it in the first place? im sure there is a good reason for the part being under warrantee longer than the vehicle itself because obviously there must be something that can happen to it for no reason They say the conversation did not go as I say it did, but it seems we pretty much agree on everything except for the fact they will not admit to doing the diagnosticsprobably because if they admit to doing it and still charging me for the part, that would be admitting they were in the wrongif they in fact did not do the diagnostics, well they were supposed to as requested Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2014/09/15) */
This is an unfortunate situation and we are not going to get into a "he said she said" type scenario, other than to state that there are sides to every story
Mr*** test drove and viewed an ** model that had the consoleThis is
a higher end unit and cost more money and payments are thus higherMr*** thus settled on the *** model with the lower paymentsThe sales person informed Mr*** that the unit he was buying did not have a console when asked the question
Mr*** viewed the exact color *** vehicle that he purchased, the day before he picked it up and when he picked it up he asked the sales person why there was no consoleThe sales person explained to him again that this was the lower end model of which he wanted due to paymentsThe sales person indicated to him that if *** came out with an accessory console for this model unit he would contact Mr***Mr*** suggested we would pay for this and the sales person indicated to him that was not part of the dealTo this date *** has not offered this type of accessory for this vehicleMr*** still took possession of said vehicle
As a good faith gesture with no admission of any wrong doing, we are prepared to provide Mr*** with a $gas cardIf he accepts this offer he must sign off on a letter of release that this will be the end of this matter
We hope this meets with his approval
Regards
*** *** ***
Public Relations Manager
Kia West Edmonton
XXXXX - XXXth Street
Edmonton AB, T5S 1P
Ext
Fax
800-NEW-KIAS
***@kiawestedmonton.com
www.kiawestedmonton.com
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi ***
I have been looking at getting the parts online and I found the armrest at www.partswebsite.com/kiapartsdealer
I contacted them to inquire about the compatibility and was told the armrest - part number XXXXXXW000HU is not made for the center console without armrest and can only be installed if we can find someone that is willing to cut into the plastic to make it fitHowever, the entire center console is just $and would be easier to replace the whole center console
Could you forward this to your parts person to confirm which option works best
***
Also here is the number to their kia parts dept if your parts person needs to reach check with them..XXX-XXX-XXXX
Thanks
***
Final Business Response /* (4000, 11, 2014/10/14) */
This email is in response to the latest correspondence that we received from you regarding this matter
We have looked in to replacing the console with one that is made for the higher trim *** and we are NOT willing to undertake this procedure because it would have to be customized and we would have to modify the console to place it in his current ***
We are unwilling to do this since it may not be done to the satisfaction of us and Mr*** and then where would we go??
We are still willing to provide Mr*** with a $gas card to resolve this matter
Regards
*** *** ***
Final Consumer Response /* (3000, 18, 2014/10/28) */
Given that I can't be guaranteed that replacing the console may not be done 'satisfactorily', I think I would rather take the gas card then
Thanks
Initial Business Response /* (1000, 5, 2015/06/25) */
We want to apologize for someone not getting back to Mr*** since it seems someone thought the other person did
The offer of free oil changes is a dealer offer and is NOT offered by Kia Canada and thus is not transferable to
another Kia dealership
To my understanding we informed Mr*** that we would contact a Kia dealer in Calgary to see if they would honor the free oil changes that we offered Mr*** and we regret to inform you and Mr*** that they would Not honour the free oil changes
Mr*** still can use his free oil changes at our dealership as long as he follows his recommended maintenance program as indicated in the Kia Canada operations manual of his vehicle
Should you have any questions, please do not hesitate to contact us
Regards
*** *** ***
Public Relations Manager
Kia West Edmonton
XXXXX - XXXth Street
Edmonton AB, T5S 1P
Ext
Fax
800-NEW-KIAS
***@kiawestedmonton.com
www.kiawestedmonton.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel the response very lame and unreasonable*** *** made quite clearly to me that one of the KIA dealerships WOULD honour the free oil change when I purchased the vehicleNOW, when I asked him to follow up one year later I got no response (both phone calls and emails) from him and then he made the assumption that someone else should contact me? I will need a personal email from Mr*** with an apology *** ***
Initial Business Response /* (1000, 9, 2016/01/14) */
I was away from December 15, to January 11, and thus did not see your letter till today
Please find attached our response to *** in regards to this matter of which they have closed the fileSince we explained to her
numerous times the reasons why the costs where what they were and I believe *** explained to her this as well
She had negative equity in the vehicle she traded in as well as she purchased aftermarket items that totaled around $7,
This is why there is the difference
Should you require any additional information, please do not hesitate to contact us
Regards
***
Public Relations Manager
Kia West Edmonton
Initial Consumer Rebuttal /* (3000, 11, 2016/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** did not explain this and they have sent on for investigation for they claimed too that the paperwork does not match up at allSpoke to the investigator and she will be looking into it in next week or too so heads up
Final Business Response /* (4000, 13, 2016/01/28) */
Since *** has indicated that *** will be conducting an investigation into this matter, then we will await there contacting us and completing their investigation and then we will report such results to Revdex.com
Hope this meets with your approval
Regards
***
Final Consumer Response /* (4200, 15, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Complaint was not closed by ***, in fact she was familiar with all the people in question and fired I only because he neighbor works there and was happy they were fired and also stated that they were sending it off for investigation for paperwork does not add upWill await complete disclosure
We do not want to get into a he said she said type scenario but according to our Service/Operations Manager the following is what he remembers The conversation he had with Mr *** was not as he tells it We did speak about this in person and over the
phone, the shop that worked on it “ *** *** *** *** ***” called the parts dept to price out a ECM and asked parts rep if the car was under warrantyThe parts staff simply went by the standard year 100k warranty coverage, which is common on Kia vehicles and stated the car was no longer under warranty.*** *** *** bought the part from our parts dept Then on a service repair order Ron’s hot Rod towed in Mr***s car and signed a repair order that was written as he requested “ install ECM that they provided and program to vin- $“ The technician performed the task that was written on the signed repair order and installed the customer supplied ECM and programmed to vin for hour labor or $There was no diagnosis requested and there was no diagnosis performedJust a simple installIf Mr*** had brought the vehicle to our dealership to have the diagnosis done by us to determine what the problem was then maybe the part may have been covered under warranty as long as the part failure was NOT caused by customer misuse and/or abuse. A diagnosis by our dealership would have to have been done to determine if the part failure would be covered under warranty Then several weeks later, Mr *** came to the dealership looking for a refund for repairs performedWe didn’t have Mr ***'s name on file as the repair order for the vehicle of question was written under *** *** *** *** *** as *** dropped the vehicle off for the repairs There was no diagnosis performed by Kia West Edmonton, we simply installed a part as requested by a customer, namely *** *** *** We did contact our District Parts and Service manager and explained the situation. Basically with the diagnosing being done by a third party, we have no idea what lead up to the ECM failing (which is not a common repair) and the customer purchasing parts separately from the repair order, and then asking us to install itthere is nothing KCI can doRegards
Paul J*** R***
Public Relations Manager
Initial Business Response /* (1000, 5, 2014/12/17) */
FYI, this matter has been resolved amicably and you should hear from the complainant tomorrow.
Regards
[redacted]
Public Relations Manager
Kia West Edmonton
10151 - 179th Street
Edmonton AB, T5S...
1P9
780.444.8645 Ext 106
Fax 780.444.3638
800-NEW-KIAS
[redacted]@kiawestedmonton.com
www.kiawestedmonton.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My mistake, I made a typo. The vehicle is a 2010 [redacted] and not a 2015. It was sold to me through the business name [redacted] inc.
You never...
provided me with a [redacted] on record and failed to disclose two bigger accidents that I now found out about. [redacted]
Final Business Response /* (4000, 9, 2015/07/06) */
To; Revdex.com July 4, 2015
Attn: [redacted]
Case # [redacted]
We do not want to get into a "he said she said" type scenario but we will give our side of what
transpired.
Mr. [redacted] filed a complaint with [redacted] (Ms. [redacted] in regards to this matter and after
their investigation that was completed around the middle of June 2015, they dismissed their
complaint and now they have filed a complaint with Revdex.com.
According to our information from our staff involved with this sale, the purchaser was informed
and shown the Inspection Report and [redacted] report as part of our normal policy and
procedure. We have for the past 2-3 years provided access to free [redacted] reports when our
vehicles are advertised on the internet through either our website, [redacted] and/or [redacted]
Mr. [redacted] saw our ad on [redacted] and as well our Bill of Sale indicates a cost of $49.00 for Car
Proof and they asked us what that cost was for and we indicated to them that was the cost for the
[redacted] report that is available for free to anyone wanting to view said report on any of our
vehicles advertised on the internet since we separate out costs on our Bill of Sale.
We sold this vehicle at approximately $1,700.00 below our cost due to the accident claim against
it.
Should you have any questions or require any additional information, please do not hesitate to
contact us.
Regards
[redacted]
Public Relations Manager
Kia West Edmonton
XXXXX - XXXth Street
Edmonton AB, T5S 1P9
780.444.8645 Ext 106
Fax 780.444.3638
1-800-NEW-KIAS
Final Consumer Response /* (4200, 11, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed the Revdex.com claim at the same time as the [redacted] claim.
Buyers bewared! I was never told about the accidents, I never received a [redacted] and I never saw the [redacted] report. [redacted]
[redacted]
Initial Business Response /* (1000, 5, 2014/02/25) */
When the agreement to purchase to this was done it was done in the month of October 2013 when [redacted] was offering an incentive to purchase this vehicle with a rebate (to be used against the value of the vehicle) for either $1,000...
or 1,500.
Mr. [redacted] was given the value of the incentive against the purchase of his 2013 [redacted] that was not to be picked up until November 2013.
When Mr. [redacted] found out about the new [redacted] incentive program for November he approached our Sales Manager and wanted to be included in the opportunity to win a [redacted] vehicle if he purchased a vehicle in November.
The Sales Manager explained to him that yes that could be done by de-registering the October date deal and making the deal date in November. However, doing this, he would lose the [redacted] cash incentive for October, namely the $1,000 or $1,500 discount on the vehicle since this was NOT been offered by [redacted] for November. These programs/incentives are from [redacted] and are provided to the dealers on the first day of each month, with no prior knowledge to the dealer what the program/incentive will be for the new month.
Mr. [redacted] wanted both incentives for each month and was NOT willing to de-register the October date deal because he would have to forfeit the cash incentive of $1,000 or 1,500.
As a good faith gesture with no admission of any wrong doing, our dealership will provide Mr. [redacted] one (1) year of free oil changes for his 2013 [redacted] He must contact me if he accepts this good faith gesture.
Should you have any questions or require any additional information, please do not hesitate to contact us.
Regards
Initial Consumer Rebuttal /* (3000, 7, 2014/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Some of what Mr. P. [redacted] states is correct, the rest is very inaccurate. Firstly, and most obviously, I purchased a 2014 [redacted] When I first negotiated the deal at Kia West Edmonton, I had an offer from another Edmonton dealer that the sales manager agreed to match. This included price, options, accessories, and special offers. After a lot of discussion, he agreed. Both dealerships would not take delivery of a vehicle until November. The other dealership did not seek payment until arrival of the vehicle (deposit only). The issue of de-registering was not an issue the first dealership and was not for West Edmonton until I learned that West Edmonton had not registered my purchase for the Give-Away. Mr. P. [redacted] was also made aware of this at the time and agreed that it did not seem fair to the dealership customer and stated that he would "get it resolved". I never heard from him again. [redacted] I made a reasonable offer of settlement in my original complaint.
Yours sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/04/15) */
We do not want to get into a "he said she said" type scenario but we will give our side of what transpired.
On or around March 29, 2014 Mr. [redacted] visited our dealership to purchase a pre-owned vehicle and ended up purchasing a [redacted]...
[redacted] Auto with around 72,700 kms. At no time during the purchase did the customer request to view a copy of the [redacted] of which we might add that on our website for pre-owned vehicles consumers can view a FREE report for any vehicle.
Upon delivery of the vehicle Mr. [redacted] asked to view the [redacted] report since he indicated that he had forgotten to view it at the time of purchase and thus our sales man did NOT in any way misinform Mr. [redacted].
Mr. [redacted] decided that he did not want this vehicle after reviewing the [redacted] report since there was a damage and repair on the vehicle.
At that time the Sales Manager apologized and indicated to Mr. [redacted] that we could provide him with a similar vehicle at the same price. The Sales Manager indicated to him that we had a [redacted] Auto with around 27,600 kms that we could offer to him at the same price. Mr. [redacted] said he wanted to think about his options and thus at that time was not interested in the alternative vehicle. The next day Mr. [redacted] contacted our Sales Manager and requested that we cancel his deal and that he did not want to purchase a vehicle from us at that time.
[redacted]
As a good faith gesture with no admission of any wrong doing, our dealership is willing to provide Mr. with a similar vehicle at the same price, OR if he so desires we will refund his deposit and cancel the agreement. He must contact me if he accepts this good faith gesture.
Should you have any questions or require any additional information, please do not hesitate to contact us.
Regards
Public Relations Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
Thanks to the Revdex.com Edmonton, the contact has been cancelled and my deposit refunded.
[redacted]
Initial Business Response /* (1000, 5, 2014/09/09) */
This matter has already been dealt with through AMVIC (Alberta Motor Vehicle Industry Council) and they agreed with us that we have a valid binding contract.
He offered Mr. [redacted] through AMVIC the opportunity to purchase another...
vehicle in our inventory and we would then apply his deposit ($2,000) to that vehicle. He has up to six (6) months from the date of this email before this offer will expire.
Should you have any other questions, please do not hesitate to contact us. See attached documents that were reviewed by AMVIC.
Initial Consumer Rebuttal /* (3000, 8, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Point 1:
As of today's date I have received no written or verbal notification from AMVIC that our complaint has reached a final conclusion.
In my last phone discussion with our AMVIC Representative I was told that I would be notified by mail of any final conclusion and/or decision. I will call our AMVIC Representative this afternoon and update the Revdex.com.
Point 2:
Both my wife and I strongly feel that the entire KIA West Edmonton Sales Team Mislead, Misrepresented and provided False Information details during our new vehicle [redacted] price negotiation process.
[redacted]
We strongly feel we should not have to purchase the vehicle, and we should get our $2000 dollar deposit back.
[redacted]
Thank you for your considerations
[redacted] & [redacted]
Complaint: [redacted]
I am rejecting this response because:[redacted] at [redacted] DID ask for them to do a diagnostics test because he did not want to have to pay for the part if that was not what was wrong with it!
I think when somebody calls to ask about a warantee they should be informed of what is and what is not under warantee when ordering the part. also what could I the owner possibly have done to the part to break it in the first place? im sure there is a good reason for the part being under warrantee longer than the vehicle itself because obviously there must be something that can happen to it for no reason. They say the conversation did not go as I say it did, but it seems we pretty much agree on everything except for the fact they will not admit to doing the diagnostics. probably because if they admit to doing it and still charging me for the part, that would be admitting they were in the wrong. if they in fact did not do the diagnostics, well they were supposed to as requested.
Sincerely,
[redacted]