Kick Start Coffee

Revdex.com: I have reviewed the response made by the business in reference to [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This matters appears settled only because I sent a check (the day before I filed this complaint) and they cashed it (I can provide copy if needed) I want my money, in the amount of $82.54, fully refunded Regards, [redacted]

Response:We're trying to close our books on so we have been trying to contact customers with balancesI don't know much about this account, but we have sent letter after letter so I'm glad we can finally resolve itI do not agree with everything said, but I will take the account to $and never reopen itWe did an application in February and then again on April We received payment for one of the treatments on July (months late to the treatment she says was agreed to) The invoice clearly states we are a continuous service and you can cancel at any timeWe are open 8-each day and answer all calls between those hoursI will credit the account and not try to collect furtherThank you

Monique, If in fact you did not consent to the first treatment why did you not cancel before our next visit? I'm just curious because I cancelled your service today, but it was not already cancelledIt says on the complaint you spoke to us on 6/3, 6/23, 8/I'm not sure how we didn't resolve this over the phone? Who did you speak with? Just trying to get to the bottom of this because we don't want to do any treatments on people who are already cancelled Thank you, ***

Response: In our system it looks like this matter has already been settled

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] THEY ARE STILL CALLING ME FOR SERVICE

Mr [redacted] , I checked our system and it looks like someone has cancelled you (We are open 8-M-F)We did two treatments on your homeUnfortunately, we are a continuous service and always try to make sure everyone understands this (usually times per year)Since you were unaware I have credited one of the applications back to your accountYou owe now for the first treatment Thank you, EPC Management

Response:*** explained it was a times per year serviceYou were cancelled for a time, but then signed back up with ***Since she worked here years I know she wouldn't sell a one time appIt was hard for us to get paid for the service we didWe did the service on 4/17/and then we
also called for a flea/tick sprayYou signed up for theseWe did treatments total and didn't get payment until SeptemberWe had stopped coming by thenI will settle this bill for $taking away all late feesI have written off treatments

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I am willing to pay $to resolve all claims, however I am requesting something in writing from the company, on their letterhead with the signature of the owner, stating that upon my payment of $I will not owe Exterior Protection Services anything further, my account has been paid in full upon receipt of payment of $56.00, and that they acknowledge I do not want any further services to be performed by their company and they acknowledge that I will not pay them for any future services, should they provide them without my consent. Is this something that the Revdex.com can help facilitate? Or do I need to contact the company directly to resolve this?
Regards,
*** ***

Mrs***, I understand your trust issue after the first sprayThe good news is even if people are not home while we spray we find out very quickly if one of our guys skips any jobs because we will get calls for ants, spiders entering through the foundation of the homeWe also do
route checks bi-weekly. Since you do not believe he did the job the second time in September of last year, I'll take care of this billThe late letter statement generated in January, but the only job was done in September, FYIThis may have cause confusion when you thought we came back in January, but we did not Thank you, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

***,
It looks like we did two treatments and you paid for the firstI'm not exactly sure if you cancelled after the first one or just thought it was a one time treatment for pests, but it was over a year ago so I went ahead and adjusted that treatmentI will take your word that you
cancelled us before that second treatment so your balance now reads $and you will not receive another late letter.
Thank you, ***
EPC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***
They sent that message saying it was cancelled but when I tried to call and make sure it was cancelled, the lady I talk to would not allow me to talk to her and explain my phone callShe rush me off the phone and this is the second time there was a phone call make and she done thisBut she did say I am canceling thatBut if they say in the message it is cancal why she say that she was canceling it alsoI don't feel that it is really cancelled

***,
I'm not sure the mix upI did see in the computer, "customer agrees to pay half and credit half." I'm sorry for the mix upAfter your last call I read the notes again and the balance did read $so you wouldn't receive another late letter for non-paymentI did not speak with you
the first time and I apologize for the mix up (us thinking you would pay half, when that was not the case)Your balance does read $so it will not auto-generate another letter.
Thank you, ***

Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and have determined that this proposed action would not resolve my complaint. For your reference,
details of the offer I reviewed appear below
This matters appears settled only because I sent a check (the day before I filed this complaint) and they cashed it (I can provide copy if needed). I want my money, in the amount of $82.54, fully refunded
Regards,
*** ***

[redacted],  I took care of this bill from you. I tried to call twice, but really it wouldn't change anything, I was just trying to make sure I could clean up everything on my end. Don't worry as we can both move on from this matter. Thanks, [redacted]   On Wed, Aug 19, 2015 at 5:10 PM, Monique Lee wrote: I work from 9-5 but Thursday I get off at 430pm. Friday I am off.   Thanks [redacted]   On Wed, Aug 19, 2015 at 3:22 PM, Mark Tillett wrote: [redacted]  I just called and left you a message. Let me know when a good time for me to give you another call. I'm leaving for the rest of the day, but I'll have time to call tomorrow or Friday. I'm trying to get to the bottom of this on our end so we don't treat any customers without consent in the future.    Thank you,  Joe   On Wed, Aug 19, 2015 at 2:23 PM, Monique Lee wrote:  Mark, If you would like to talk to me you can give me a call. 5028896596    On Wed, Aug 19, 2015 at 12:43 PM, Mark Tillett wrote: [redacted]  If in fact you did not consent to the first treatment why did you not cancel before our next visit? I'm just curious because I cancelled your service today, but it was not already cancelled. It says on the complaint you spoke to us on 6/3, 6/23, 8/03. I'm not sure how we didn't resolve this over the phone? Who did you speak with?  Just trying to get to the bottom of this because we don't want to do any treatments on people who are already cancelled.  Thank you,  Mark

Response: In our system it looks like this matter has already been settled.

Response:We're trying to close our books on 2016 so we have been trying to contact customers with balances. I don't know much about this account, but we have sent letter after letter so I'm glad we can finally resolve it. I do not agree with everything said, but I will take the account to $0.00 and...

never reopen it. We did an application in February and then again on April 20. We received payment for one of the treatments on July 1 (5 months late to the treatment she says was agreed to) . The invoice clearly states we are a continuous service and you can cancel at any time. We are open 8-4 each day and answer all calls between those hours. I will credit the account and not try to collect further. Thank you.

Mr. [redacted],  I checked our system and it looks like someone has cancelled you (We are open 8-4 M-F). We did two treatments on your home. Unfortunately, we are a continuous service and always try to make sure everyone understands this (usually 6 times per year). Since you were unaware I have...

credited one of the applications back to your account. You owe now for the first treatment.  Thank you,  EPC Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted] THEY ARE STILL CALLING ME FOR SERVICE.

Monique, 
If in fact you did not consent to the first treatment why
did you not cancel before our next visit? I'm just curious because I cancelled
your service today, but it was not already cancelled. It says on the complaint
you spoke to us on 6/3, 6/23, 8/03. I'm not sure how we didn't...

resolve this
over the phone? Who did you speak with? 
Just trying to get to the bottom of this because we don't
want to do any treatments on people who are already cancelled. 
Thank you, 
[redacted]