Kick'n Up Kountry Inc

I have a recording also of when I returned Mr*** call regarding his experience at Kick'n Up Kountry which I will be more than happy to forward to the Revdex.comAgain as our policy is no refunds, I will however return the $gift certificate to our store back to Mr*** since he indicated in our phone conversation he most likely would be returning for our event, or I will mail him a $gas card.MsArdell ***, CEOKick'n Up Kountry, Inc

I am rejecting this response because: Not clear on the intent or process of refund? I will accept a Gas Card, the reason I returned the "Store Gift" card is that we had already made several purchases during the event and not sure on returning due to nature of business Customer service.Regret this incident happened, but because I had to work Friday and arrived a day late is no reason to resell my contracted campsite. Thanks

We are a day music festivalWe have 100's of campsites and 1000's of people attendingMr*** purchased a Standard w/ electricity camping site prior to the event and was assigned a siteHe paid $for the campsiteThe festival began on June 8th at noonMr*** showed up on June 10th at
7:pmThe site that had been temporarily assigned to Mr*** was reassigned on Friday afternoon with the assumption that Mr*** was unable to attendWhen Mr*** arrived, we explained that his initial assignment had been reassigned and offered him his pick of the remaining electrical sitesHe selected one and said that it was fineWhen it was observed that there was a slight slope to the site, Kick'n Up Kountry's head of maintenance helped him set up and even got him some extra blocking to account for the slopeAt this point, Mr*** was still a satisfied customer and appreciative of our added assistanceLater he contacted us and asked if it was okay to move to an empty non-electrical site as he had a generatorWe told him that this would be fineThen, near the end of the festival, we got a call from him indicating his dissatisfaction and that he was going to take legal actionWe made multiple attempts to contact him and finally reached him about weeks after the festival had endedAfter hearing his account, we sent him a $gift certificate to more than cover the difference between electrical and non-electrical standard camping($165-$115=$50)He sent it back to usOur policy is that we do not provide refunds, and even so, we provided him with one and also helped him set up, which is not standard practiceHe chose to move to a non-electrical site which we also provided.Ardell ***, CEO