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Kickapoo Sand & Gravel

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Kickapoo Sand & Gravel Reviews (3)

Hello ***,We are very sorry to hear that you did not receive your book and that you received our auto response multiple timesWe overlooked the details of your message, and thus sent our auto response, which is completely our faultOur books going to European nations are shipped from the UK,
but the shipping method that you chose is non-trackable, and occasionally books are lost in the processWe are processing a full refund of your order at this timeIn addition, we are going to reprint your book and send it to you at no additional chargeWe will also send it through a trackable shipping method, so you can keep an eye on itYou should receive an email detailing the refund, and an additional email when your book has reshipped, along with a tracking numberI apologize for any inconvenienceRegards,Rob

Hello,We apologize for the misunderstandingWe show that both products are on the way https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=*** , and https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=***Our customer service department
overlooked that the nature of the p***lem, which was a mistake, and that both books were purchased on the same dayWe are issuing a refund for one of the ordersYour refund information is belowWe apologize for any inconvenience.Thank you,***Refund (Unique Transaction ID # ***See related ***Original AuthorizationDateTypeStatusDetailsGrossFeeNetNov 26, 2016Authorization From *** ***CompletedDetails$USD$USD$USDRelated TransactionsDateTypeStatusDetailsGrossFeeNetNov 26, 2016Mobile Express Checkout Payment ReceivedRefundedYou have refunded this payment in full.You have refunded this payment in full.Details$USD-$USD$USDNov 30, 2016RefundCompleted...-$USD$USD-$USDTotal Funds Captured:$USDSent to:*** *** Email:***.***@gmail.comTotal amount:-$USDFee amount:$USDNet amount:-$USDDate:Nov 30, 2016Time:15:24:ESTStatus:CompletedSubject:*** ***Note:Order refund - Cancelled Order- double order

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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

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Address: 9305 W Grange Hall Rd, Princeville, Oklahoma, United States, 61559-9352

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