Kicks USA

March 31, Dear *** *** :We are in receipt of the above referenced claimWe have reviewed our records and can report the following events:December 27, - Order Number *** was placed on the KickUSA website by *** ***December 27, - Upon receipt of the order, ***
ending in *** was pre authorized for $77.96, the amount of the orderA pre authorization is not a charge and no funds were removed at the time of the pre authorization.January 4, - Customer called KicksUSA Customer Service & requested his order number *** be cancelledJanuary 4, - KicksUSA cancelled customer order (See attached screen shot of order history)January 4, - Preauthorization for the amount of $was cancelledKicksUSA never charged *** ***'s *** ending in ***No funds were removed from his account in conjunction with this transaction.KicksUSA respectfully disagrees that the customer has been defrauded or improperly treated during the course of this transaction.Please let me know if there is any additional documentation that we are able to provide to assist you with this process.Regards ,Jennifer S.VP of Digital

March 31, 2016 Dear [redacted] :We are in receipt of the above referenced claim. We have reviewed our records and can report the following events:December 27, 2015 - Order Number [redacted] was placed on the KickUSA website by [redacted]December 27, 2016 - Upon receipt of the order, [redacted]...

ending in [redacted] was pre authorized for $77.96, the amount of the order. A pre authorization is not a charge and no funds were removed at the time of the pre authorization.January 4, 2016 - Customer called KicksUSA Customer Service & requested his order number [redacted] be cancelledJanuary 4, 2016 - KicksUSA cancelled customer order (See attached screen shot of order history)January 4, 2016 - Preauthorization for the amount of $77.96 was cancelledKicksUSA never charged [redacted]'s [redacted] ending in [redacted]. No funds were removed from his account in conjunction with this transaction.KicksUSA respectfully disagrees that the customer has been defrauded or improperly treated during the course of this transaction.Please let me know if there is any additional documentation that we are able to provide to assist you with this process.Regards ,Jennifer S.VP of Digital