Kid Car NY

[redacted] , [redacted] ’s wife was picked up on on time for the child’s doctor’s appointment by [redacted] , his Kid Car driverAs the wife was exiting the vehicle at the doctor’s office, the driver pointed out that she could call him directly when she was done so that he could pull around to pick her up (his number was already on her cell)She acknowledged this and left the vehicleAt some point [redacted] joined his wife at the doctor’s officeWhen the family was ready to depart, [redacted] called our office and our office called the driverThe first time the office called the driver, the driver ignored the call as it was not the wife’s cell phone numberThe second time (minute later) the driver answered the call and pulled round to pick up the wife, husband, and childThe total time lapse between [redacted] ’s call to the office and the driver pulling forward was

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you very much for reviewing my claim complaint against Kid Car NYAs evidenced in the materials provided with my original submission, the driver was minutes late in picking us up from our doctor appointmentWe were dropped off at our apartment at *** ***instead of *** ***due to the driver's tardinessI had a haircut appointment at *** *** and it takes me minutes to walk to the barber from my apartment and I arrived there right on time that evening after being dropped offOur original invoice for *** ***to *** *** for hours of service was quoted for $Instead, my credit card has been charged for $180.22, for a difference of $for *** ***to *** ***due to the driver's being lateI do not agree that I should be penalized due to the driver's tardinessAlso, the *** guaranteed the same level of service as our previous driver, who was always waiting for us immediately after our appointments, and I believe that the service provided in this case was lessTherefore, I would like to elect not to provide an optional and voluntary tip in this case and request a refund of the 20% gratuity of $that was provided in good faith due to the ***'s promise that we should expect the same level of service as was previously providedThe total refund being requested of the original quote plus the tip equals $+ $= $We were very much inconvenienced due to the driver's being late in picking us up from our appointmentI attempted to explain this to the *** who would not listen necessitating my reaching out to you to mediateThank you very much for your consideration and please let me know if any additional details would be helpful or useful to you in making your decision beyond the materials that were provided as part of my original claim submission
Sincerely,*** *** ***

Kid Car NY has refunded [redacted] the gratuity he sought out of our own pocket as we continue to maintain that [redacted]’s desire for his driver to violate ** traffic laws was unreasonable.  We have also provided [redacted] with the contact information for the driver that he was so enamored with on his first ride.  We have also notified him that we dismissed that driver after he accumulated multiple speeding tickets, something we do not tolerate at Kid Car NY.  We wish [redacted] safe travels with his family in the future.

[redacted],[redacted]’s wife was picked up on 12/**/14 on...

time for the child’s doctor’s appointment by [redacted], his Kid Car driver. As the wife was exiting the vehicle at the doctor’s office, the driver pointed out that she could call him directly when she was done so that he could pull around to pick her up (his number was already on her cell). She acknowledged this and left the vehicle. At some point [redacted] joined his wife at the doctor’s office. When the family was ready to depart, [redacted] called our office and our office called the driver. The first time the office called the driver, the driver ignored the call as it was not the wife’s cell phone number. The second time (1 minute later) the driver answered the call and pulled round to pick up the wife, husband, and child. The total time lapse between [redacted]’s call to the office and the driver pulling forward was <10 minutes according to call logs and the vehi cle’s GPS unit. [redacted] expressed his displeasure to me via telephone and I promptly refunded him for 30 minutes of travel time ($42.50). On [redacted] day, [redacted] wrote that he wanted the driver’s gratuity refunded as well because he had wanted the driver to wait right in front of the doctor’s office despite it being a No Parking zone. As that was [redacted]’s only complaint against the driver, I felt his request was unwarranted. It is my belief that Kid Car NY provided a generous discount to [redacted] and I am at a loss to understand his seeming vindictiveness towards a driver that provided courteous, professional service to his entire family.Our written correspondence regarding this matter can be found below.Sincerely,[redacted], Kid Car NY, LLC[SENT BY ME ON [redacted] DAY AT [redacted]]As I said previously, [redacted] provided simple instructions that, if followed, would have resulted in seamless service. He will not be penalized for the woman’s failure to follow those instructions. [redacted] [[redacted]- Doctor’s Office] is a No Parking zone and it is illegal for a driver to wait in front (regardless of what [redacted] may have done on a particular day a year ago).In my opinion, you have been more than compensated for your waiting time and no further discount is warranted.[redacted]From: [redacted] [mailto:[redacted]] On Behalf Of [redacted]Sent: [redacted], December **, 2014 [redacted]To: Kid Car NY, LLC; [redacted]Subject: Re: Invoice #[redacted]I will forward the original reservation confirmation for $169.87 -- how are we paying $10.35 more for the same amount of time (1.5 hours) not to mention the inconvenience of having to wait more than 20 minutes in the rain for [redacted] to pick us up? I would also like to request for the 20% tip of $25.50 to be refunded in this case as well as you promised an equal level of service to [redacted]'s and this fell short -- at our previous appointment, [redacted] waited for us the entire time right outside the doctor's office. Thank you and please advise.[redacted],Sent by me on [redacted] 12/**/2014 [redacted]I spoke to [redacted], your driver, about today’s ride. When using our hourly service, drivers should tell the passenger to call them on their cell phone when they are ready to come downstairs. [redacted] thought that he had communicated this to the female passenger that rode with him to the doctor’s office. When you called the call center looking for [redacted], he didn’t pick up because it was a ** number (our call center is located there) and he was waiting for a call from the number he called your family on originally. Long story short, I’m sorry for the inconvenience and I don’t expect it to happen again. I have discounted your ride by 30 minutes to address any delay you might have had in reaching [redacted].Thanks.[redacted]

Review: Dear Revdex.com, My family and I worked with Kid Car NY twice previously with good experiences for our transportation needs. We hired the company once again and requested the same driver to learn that he is no longer with the company but were assured by the [redacted] that our driver would provide the same level of service so we instructed to give a 20% tip in advance. We contracted with the company for an agreed upon rate of $169.87 for 1.5 hours of service from [redacted] to [redacted] on [redacted], December **, 2014. The driver was more than 20 minutes late in picking us up from our appointment, for which we were billed for an extra 1/2 hour to [redacted]. The [redacted] removed half an hour from our bill but the total charged to our credit card amounted to $180.22 for a difference of $10.35. When I asked the [redacted] why we were billed more for the same amount of time (1.5 hours), he stated that we did not follow instructions and "In my opinion, have been more than compensated for your waiting time and no further discount is warranted." I also requested a refund of the voluntary and optional gratuity of $25.50, since I felt that the service provided fell short in this case and resulted in our needing to wait in the rain for to driver to arrive, to which the owner replied that the driver "will not be penalized" for our failure to follow instructions. I am happy to provide the original communications, invoices, and receipts if helpful. Thank you for your considerations and please let me know if there is anything more I can provide in the meantime that would be helpful. Best, [redacted]Desired Settlement: Refund of $35.85 ($10.35 for originally agreed upon rate for the same amount of time hiring a car service and $25.50 for 20% tip)

Business

Response:

[redacted],[redacted]’s wife was picked up on 12/**/14 on time for the child’s doctor’s appointment by [redacted], his Kid Car driver. As the wife was exiting the vehicle at the doctor’s office, the driver pointed out that she could call him directly when she was done so that he could pull around to pick her up (his number was already on her cell). She acknowledged this and left the vehicle. At some point [redacted] joined his wife at the doctor’s office. When the family was ready to depart, [redacted] called our office and our office called the driver. The first time the office called the driver, the driver ignored the call as it was not the wife’s cell phone number. The second time (1 minute later) the driver answered the call and pulled round to pick up the wife, husband, and child. The total time lapse between [redacted]’s call to the office and the driver pulling forward was <10 minutes according to call logs and the vehi cle’s GPS unit. [redacted] expressed his displeasure to me via telephone and I promptly refunded him for 30 minutes of travel time ($42.50). On [redacted] day, [redacted] wrote that he wanted the driver’s gratuity refunded as well because he had wanted the driver to wait right in front of the doctor’s office despite it being a No Parking zone. As that was [redacted]’s only complaint against the driver, I felt his request was unwarranted. It is my belief that Kid Car NY provided a generous discount to [redacted] and I am at a loss to understand his seeming vindictiveness towards a driver that provided courteous, professional service to his entire family.Our written correspondence regarding this matter can be found below.Sincerely,[redacted], Kid Car NY, LLC[SENT BY ME ON [redacted] DAY AT [redacted]]As I said previously, [redacted] provided simple instructions that, if followed, would have resulted in seamless service. He will not be penalized for the woman’s failure to follow those instructions. [redacted]- Doctor’s Office] is a No Parking zone and it is illegal for a driver to wait in front (regardless of what [redacted] may have done on a particular day a year ago).In my opinion, you have been more than compensated for your waiting time and no further discount is warranted.[redacted]From: [redacted] [mailto:[redacted]] On Behalf Of [redacted]Sent: [redacted], December **, 2014 [redacted]To: Kid Car NY, LLC; [redacted]Subject: Re: Invoice #[redacted]I will forward the original reservation confirmation for $169.87 -- how are we paying $10.35 more for the same amount of time (1.5 hours) not to mention the inconvenience of having to wait more than 20 minutes in the rain for [redacted] to pick us up? I would also like to request for the 20% tip of $25.50 to be refunded in this case as well as you promised an equal level of service to [redacted]'s and this fell short -- at our previous appointment, [redacted] waited for us the entire time right outside the doctor's office. Thank you and please advise.[redacted],Sent by me on [redacted] 12/**/2014 [redacted]I spoke to [redacted], your driver, about today’s ride. When using our hourly service, drivers should tell the passenger to call them on their cell phone when they are ready to come downstairs. [redacted] thought that he had communicated this to the female passenger that rode with him to the doctor’s office. When you called the call center looking for [redacted], he didn’t pick up because it was a ** number (our call center is located there) and he was waiting for a call from the number he called your family on originally. Long story short, I’m sorry for the inconvenience and I don’t expect it to happen again. I have discounted your ride by 30 minutes to address any delay you might have had in reaching [redacted].Thanks.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you very much for reviewing my claim complaint against Kid Car NY. As evidenced in the materials provided with my original submission, the driver was 20 minutes late in picking us up from our doctor appointment. We were dropped off at our apartment at [redacted]. instead of [redacted]. due to the driver's tardiness. I had a haircut appointment at [redacted] and it takes me 10 minutes to walk to the barber from my apartment and I arrived there right on time that evening after being dropped off. Our original invoice for [redacted]. to [redacted] for 1.5 hours of service was quoted for $169.87. Instead, my credit card has been charged for $180.22, for a difference of $10.35 for [redacted]. to [redacted]. due to the driver's being late. I do not agree that I should be penalized due to the driver's tardiness. Also, the [redacted] guaranteed the same level of service as our previous driver, who was always waiting for us immediately after our appointments, and I believe that the service provided in this case was less. Therefore, I would like to elect not to provide an optional and voluntary tip in this case and request a refund of the 20% gratuity of $25.50 that was provided in good faith due to the [redacted]'s promise that we should expect the same level of service as was previously provided. The total refund being requested of the original quote plus the tip equals $10.35 + $25.50 = $35.85. We were very much inconvenienced due to the driver's being late in picking us up from our appointment. I attempted to explain this to the [redacted] who would not listen necessitating my reaching out to you to mediate. Thank you very much for your consideration and please let me know if any additional details would be helpful or useful to you in making your decision beyond the materials that were provided as part of my original claim submission.

Sincerely,

Business

Response:

Kid Car NY has refunded [redacted] the gratuity he sought out of our own pocket as we continue to maintain that [redacted]’s desire for his driver to violate ** traffic laws was unreasonable. We have also provided [redacted] with the contact information for the driver that he was so enamored with on his first ride. We have also notified him that we dismissed that driver after he accumulated multiple speeding tickets, something we do not tolerate at Kid Car NY. We wish [redacted] safe travels with his family in the future.