On May 10, [redacted] *called to request a copy of his child's, [redacted] *, registration formI informed him I would have to get a hold of the person who registered him to make sure it was okay for us to give out this information, which s our policyI called [redacted] *, I explained that [redacted] would like a copy of the registration form for ***, she that was fine for him to haveShe said she would come by and pick it up that day to give to himI called [redacted] back to let him know [redacted] was going to come by and pick up the copy of the registration form he had request and she would give it to himOn May 12, child care licensing came out to investigate a complaint [redacted] had filed stating we would not give him a copy of his child registration formThe copy of the registration form was hanging in an envelope on the front counter waiting for [redacted] to pick upChild care licensing found the complaint to be unfounded On 5/13/ [redacted] called again asking for the copy of the registration formI let him know it was here waiting for [redacted] to come pick upHe asked if he could come pick it upI told him yes he could come pick it upHe came on May 16, to pick up the copy of the registration form for ***(See attached file) On May 17, I received a call from child care licensing letting me know [redacted] had called her to complain that we did not give him a copy of everything we have on his childI let her know he picked up a copy of the registration form and the only other information on his child would be the receipts for each of his visitsShe asked if I could get thise receipts for himI let her know I would get themI called [redacted] after I spoke to LicensingI asked what exactly he wanted from usHe said he wanted a copy of everything we had on his childI explained to him the only information we have on his child is the registration form, which he already had a copy of, and the receipts which show the days, times, and payments which I could print out for himHe said yes he would like the receiptsI told him I would print them out and they would be at the Folsom center for him to pick up on May 19, anytime after 8:30amHe said thank you and he would be there that day or the next to pick them upOn May 24, I received a call from [redacted] asking if the receipts were ready to be picked upI let him know they have been at the folsom center since May 17, waiting for himHe picked up the receipts on May 25,
I am rejecting this response because it was their decision to remove my child from their facultiesI'm still requesting my full refund?
On May 10, [redacted] *called to request a copy of his child's, [redacted] *, registration formI informed him I would have to get a hold of the person who registered him to make sure it was okay for us to give out this information, which s our policyI called [redacted] *, I explained that [redacted] would like a copy of the registration form for ***, she that was fine for him to haveShe said she would come by and pick it up that day to give to himI called [redacted] back to let him know [redacted] was going to come by and pick up the copy of the registration form he had request and she would give it to himOn May 12, child care licensing came out to investigate a complaint [redacted] had filed stating we would not give him a copy of his child registration formThe copy of the registration form was hanging in an envelope on the front counter waiting for [redacted] to pick upChild care licensing found the complaint to be unfounded On 5/13/ [redacted] called again asking for the copy of the registration formI let him know it was here waiting for [redacted] to come pick upHe asked if he could come pick it upI told him yes he could come pick it upHe came on May 16, to pick up the copy of the registration form for ***(See attached file) On May 17, I received a call from child care licensing letting me know [redacted] had called her to complain that we did not give him a copy of everything we have on his childI let her know he picked up a copy of the registration form and the only other information on his child would be the receipts for each of his visitsShe asked if I could get thise receipts for himI let her know I would get themI called [redacted] after I spoke to LicensingI asked what exactly he wanted from usHe said he wanted a copy of everything we had on his childI explained to him the only information we have on his child is the registration form, which he already had a copy of, and the receipts which show the days, times, and payments which I could print out for himHe said yes he would like the receiptsI told him I would print them out and they would be at the Folsom center for him to pick up on May 19, anytime after 8:30amHe said thank you and he would be there that day or the next to pick them upOn May 24, I received a call from [redacted] asking if the receipts were ready to be picked upI let him know they have been at the folsom center since May 17, waiting for himHe picked up the receipts on May 25,