Initial Business Response /* (1000, 15, 2015/08/17) */
Contact Name and Title: *** ***, **
Contact Phone: XXXXXXXXXX
Contact Email: ***@kidscountry.org
The complaint states that Kids' Country is only open until 6/11/when that is untrueWe are open for services every business
day in June until 6/30/We do not offer prorated rates for June because we are open to provide care the entire monthOur rate structure offers a contract for as few as hours per month all the way up to unlimited hours with different options to choose fromContracts can be changed from month to month as well
Our enrollment priorities state that in order to receive priority enrollment for the new school year, that you must be a continuous clientThat means that if a client cancels services for any month (as Ms*** did for June) then the client would drop to the bottom of our enrollment priorities listThis policy is intended to give priority to continuous clientsThe one-time registration fee of $is truly a one-time fee and is never charged twice
Our business model is structured in order for us to cover our costs and retain the high quality staff needed to run our high quality program
Initial Consumer Rebuttal /* (3000, 18, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response as it is simply just not good enoughThe director refuses services to anyone who dare voice an opinion or question her tacticsRest assured I will not chose this organization as child care nor will any of my friends
Final Business Response /* (4000, 20, 2015/08/25) */
I respect Ms***'s opinions and her right to choose a service providerOur policies are clear and well thought out according to the available supply and demand for our servicesI have said to Ms*** on several occasions that every one of our clients is encouraged to voice their opinion and that feedback is heard at the Executive Director and Board levelIn the end, we are a business that needs to cover our operating costs with clear and sustainable policiesOur refusal of services to Ms*** had nothing to do with her voicing her opinion but more so with her behavior and actions to the staff at the center
Final Consumer Response /* (4200, 22, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mrs*** is lying.A staff member pushed my daughter which was never addressedLast I heard, freedom of speech was a constitutional rightThe staff I dealt with were unprofessional,rude, and childish
The only resolution I will accept is an apology period
Kids Country is not the only child care in townThey should stop behaving like they are
Initial Business Response /* (1000, 15, 2015/08/17) */
Contact Name and Title: *** ***, **
Contact Phone: XXXXXXXXXX
Contact Email: ***@kidscountry.org
The complaint states that Kids' Country is only open until 6/11/when that is untrueWe are open for services every business
day in June until 6/30/We do not offer prorated rates for June because we are open to provide care the entire monthOur rate structure offers a contract for as few as hours per month all the way up to unlimited hours with different options to choose fromContracts can be changed from month to month as well
Our enrollment priorities state that in order to receive priority enrollment for the new school year, that you must be a continuous clientThat means that if a client cancels services for any month (as Ms*** did for June) then the client would drop to the bottom of our enrollment priorities listThis policy is intended to give priority to continuous clientsThe one-time registration fee of $is truly a one-time fee and is never charged twice
Our business model is structured in order for us to cover our costs and retain the high quality staff needed to run our high quality program
Initial Consumer Rebuttal /* (3000, 18, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response as it is simply just not good enoughThe director refuses services to anyone who dare voice an opinion or question her tacticsRest assured I will not chose this organization as child care nor will any of my friends
Final Business Response /* (4000, 20, 2015/08/25) */
I respect Ms***'s opinions and her right to choose a service providerOur policies are clear and well thought out according to the available supply and demand for our servicesI have said to Ms*** on several occasions that every one of our clients is encouraged to voice their opinion and that feedback is heard at the Executive Director and Board levelIn the end, we are a business that needs to cover our operating costs with clear and sustainable policiesOur refusal of services to Ms*** had nothing to do with her voicing her opinion but more so with her behavior and actions to the staff at the center
Final Consumer Response /* (4200, 22, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mrs*** is lying.A staff member pushed my daughter which was never addressedLast I heard, freedom of speech was a constitutional rightThe staff I dealt with were unprofessional,rude, and childish
The only resolution I will accept is an apology period
Kids Country is not the only child care in townThey should stop behaving like they are