Customer satisfaction is extremely important at KidCheckWe sincerely apologize for any inconvenience he has experienced In regards to the request to return purchased hardware; our stated policy is that any product where the box has been opened, which implies use, is not eligible for a return and refundIn this case, the hardware packages had been opened and used in some manner, as the cables were still attached to the scanner that was sent back Here is the link to the policy on the KidCheck website http://www.kidcheck.com/policies/cancellations-returns/Additionally, prior to returning the items, when he inquired about returns, he was told on the phone by several different KidCheck employees about our policy In regards to the request for a refund of $360, KidCheck has already refunded any overcharges with our apologies In error, one extra monthly subscription charge of $(August 2015) was chargedAs soon as the error was found, a refund was processed back to his credit card In September 2015, an email processed incorrectly noting that another charge for $was coming, however this was corrected and stopped prior to any charge occurring We again apologize for the inconvenience and the one incorrect charge, which we rectified immediately upon learning of it
Customer satisfaction is extremely important at KidCheckWe sincerely apologize for any inconvenience he has experienced In regards to the request to return purchased hardware; our stated policy is that any product where the box has been opened, which implies use, is not eligible for a return and refundIn this case, the hardware packages had been opened and used in some manner, as the cables were still attached to the scanner that was sent back Here is the link to the policy on the KidCheck website http://www.kidcheck.com/policies/cancellations-returns/Additionally, prior to returning the items, when he inquired about returns, he was told on the phone by several different KidCheck employees about our policy In regards to the request for a refund of $360, KidCheck has already refunded any overcharges with our apologies In error, one extra monthly subscription charge of $(August 2015) was chargedAs soon as the error was found, a refund was processed back to his credit card In September 2015, an email processed incorrectly noting that another charge for $was coming, however this was corrected and stopped prior to any charge occurring We again apologize for the inconvenience and the one incorrect charge, which we rectified immediately upon learning of it