We have worked with Kidder Heating for several years The experience has been professional, timely and very well done Every time we have had to call we have had the same experience We would highly recommend Kidder Heating for any new installation or service work We have been very satisfied with everything Kidder's Heating has done for us
I've mailed a copy of this letter to [redacted] Heating & Air Conditioning February 14, Mr [redacted] , I am writing to express my disappointment On January 2015, I requested a service call for no heat I notified the service dispatcher taking the call that the power was down in the entire city of Olivet and I had a generator running to power the furnace The service person told my wife repeatedly that she should not run the furnace on a generator He also wrote on the service sheet that the furnace was in â poor condition from lack of yearly tune ups.â I travel extensively for my work, so he could not ask me for the records but, as my wife has operated a licensed childcare in the home for over years, all the appliances must be inspected prior to license renewalShe has access to the recordsAll he had to do was ask It seems that the service person based the opinion solely on the sticker on the unit Apparently other service providers do not use the service stickers of previous providersThat must be why I now have a sticker for your company plastered on the unit below the earlier one The recommendation for a tune up was accepted and the service approved The service representative said another service call must be requested I donâ t understand why the tune up could not be performed at the time of the first call When a car is diagnosed and repairs needed, is another appointment required? Rarely A word on the generator, it is a 1.5KW powering only the furnace and the refrigerator through the fuse block in the garage and the breaker box in the house I have operated both of circuits with this generator during power outages for the years Iâ ve owned this house with no issues An appointment was scheduled for January A different service person arrived on time and prepared to complete the task At the end of the service call I received written and verbal assurance the furnace was in proper operating condition Total cost of the two service calls was $paid in full with by check On January 2015, I called to notify customer service that the furnace was not working again and requested a callback from a customer service representative I had to have another person clean the drain and clear the drain hose of obstructions The drain hose also had a split in it I am concerned that two service calls from your company didnâ t reveal the unserviceable hose or clear the crud out of the unit as advertised I did receive two calls from your company representatives that day The first caller was a service person asking if I wanted an appointment and the second said I was a wrong number after I identified myself and asked who was calling Two weeks have pasted since I requested a conference with you The necessity of repeat customers must no longer be valid Disappointedly, [redacted]
We have worked with Kidder Heating for several years The experience has been professional, timely and very well done Every time we have had to call we have had the same experience We would highly recommend Kidder Heating for any new installation or service work We have been very satisfied with everything Kidder's Heating has done for us
I've mailed a copy of this letter to [redacted] Heating & Air Conditioning February 14, Mr [redacted] , I am writing to express my disappointment On January 2015, I requested a service call for no heat I notified the service dispatcher taking the call that the power was down in the entire city of Olivet and I had a generator running to power the furnace The service person told my wife repeatedly that she should not run the furnace on a generator He also wrote on the service sheet that the furnace was in â poor condition from lack of yearly tune ups.â I travel extensively for my work, so he could not ask me for the records but, as my wife has operated a licensed childcare in the home for over years, all the appliances must be inspected prior to license renewalShe has access to the recordsAll he had to do was ask It seems that the service person based the opinion solely on the sticker on the unit Apparently other service providers do not use the service stickers of previous providersThat must be why I now have a sticker for your company plastered on the unit below the earlier one The recommendation for a tune up was accepted and the service approved The service representative said another service call must be requested I donâ t understand why the tune up could not be performed at the time of the first call When a car is diagnosed and repairs needed, is another appointment required? Rarely A word on the generator, it is a 1.5KW powering only the furnace and the refrigerator through the fuse block in the garage and the breaker box in the house I have operated both of circuits with this generator during power outages for the years Iâ ve owned this house with no issues An appointment was scheduled for January A different service person arrived on time and prepared to complete the task At the end of the service call I received written and verbal assurance the furnace was in proper operating condition Total cost of the two service calls was $paid in full with by check On January 2015, I called to notify customer service that the furnace was not working again and requested a callback from a customer service representative I had to have another person clean the drain and clear the drain hose of obstructions The drain hose also had a split in it I am concerned that two service calls from your company didnâ t reveal the unserviceable hose or clear the crud out of the unit as advertised I did receive two calls from your company representatives that day The first caller was a service person asking if I wanted an appointment and the second said I was a wrong number after I identified myself and asked who was calling Two weeks have pasted since I requested a conference with you The necessity of repeat customers must no longer be valid Disappointedly, [redacted]