Kids Around the World

I have been in contact with the business and wish to remove the complaint at this time
Regards,
*** ***

We reached out to Mr*** on July 1st, as he gave us low scores on our survey and we wanted to let him know he could discuss those in further detail with us personallyHe did not respond until July 12th, and when he did it was to state his card had been charged in errorThe General
Manager was off on the 12th so she did not receive his email until July 13th, and at this time she reached out to the accounting department to research the chargesI was able to determine the charges in question were from a reservation in which guys had split the bill at check out on 6/25/Our manager then emailed him a copy as we were not sure if he meant to pay those amountsWe asked that he let us know if he had further concernsHe did not respond until 5:pm and our Manager had already left for the day and did not get his response until July 14th, His response stated he did not agree to both charges only one, which let us know his card had been mistakenly charged twice by the new guest services representativeOnce she got the response she actually refunded his card for both charges not just the one in question and emailed a receipt highlighting both refundsWe thought this would be a good gesture considering the inconvenience we had causedIf he is saying he has still not received the refund he needs to note that it can take up to business days for a credit to reflect depending on his credit card providers policyShould you need a copy of the receipt showing the credits issued I will be happy to send that to youPlease let me know if I may be of further assistance and I hope you have a wonderful day! Sincerely, *** *** Finance T ###-###-#### F ###-###-#### PRIMLAND*** *** *** *** ** *** ** ***T ###-###-####*** * *** * ***

To my knowledge our General Manager has been in touch with Mr. [redacted] and taken care of this issue. We were told by Mr. [redacted] on 6/15/16 that he would be withdrawing his complaint. Can someone confirm?