Kid's Boutique Shoes

[redacted] came into our store and requested that we honor a store credit for which she had no store credit receipt. She had the original sales receipt, but that only shows that she had originally bought an item from us in the past, not that she had also returned it and received credit for...

it. As none of us could remember having ever helped her return anything in the past, we were unable to offer her store credit without proof. We do have a policy posted that clearly states that all gift receipts and store credit slips are required for us to honor any credit, as we do not keep copies; these credit receipts/slips are to be treated like cash or any other legal tender, and stored securely.We treat every customer like they're family, but we do require proof of credit or purchase, which isn't unreasonable. Had [redacted] come in with her credit slip or receipt, we would absolutely have honored it, as we always honor what we say we will. But since none of us could recall the event, and there was no proof from her side, it was difficult for us to honor the credit. We never want a customer to feel slighted or taken advantage of, but we have to ask for proof as well. This isn't the experience we like our customers to have, of course, and we're sorry about the situation and wish there were something we could do to make [redacted] feel more comfortable, but proof of credit is required.

Review: Purchased a pair of shoes for my son on 10/**/14, and brought them home for him to try on. They were small so I went to return for a refund and was told store does not give refunds. (My mistake for not asking, but not used to asking because most stores give refunds) I was given a credit slip and [redacted] kept a copy. She said I could come back any time. I came in on at least 3 occasions to fins a pair in exchange and could not find one, because most shoes cost more than I am willing to pay. A few days ago, I realized that I lost the credit slip, but have the original receipt. I came today to ask the [redacted] how we can resolve this problem and she said that there is no problem. She said no credit slip, no credit. She said she does not remember me or that I have a credit and after I asked her to explain how and where they keep the books with the copies of the credits. She told me that it's way too complicated to explain and didn't explain and also refused to even try to help sort this out somehow. I do have the original receipt. I don't know how complicated their accounting system is in a small kid's shoe store, but I have done accounting for large firms and it's never that complicated. She just refused to even try to come to some kind of comprime and I am out $69. She said it's the same as dropping $100 bill outside. I didn't drop cash outside. I lost a credit slip, but she does have the original.Desired Settlement: Please help me resolve this matter. If there is written policy that she does not give refunds, then no problem, but I would like to get something for my $69 from her store at least.Thank you,[redacted]

Business

Response:

[redacted] came into our store and requested that we honor a store credit for which she had no store credit receipt. She had the original sales receipt, but that only shows that she had originally bought an item from us in the past, not that she had also returned it and received credit for it. As none of us could remember having ever helped her return anything in the past, we were unable to offer her store credit without proof. We do have a policy posted that clearly states that all gift receipts and store credit slips are required for us to honor any credit, as we do not keep copies; these credit receipts/slips are to be treated like cash or any other legal tender, and stored securely.We treat every customer like they're family, but we do require proof of credit or purchase, which isn't unreasonable. Had [redacted] come in with her credit slip or receipt, we would absolutely have honored it, as we always honor what we say we will. But since none of us could recall the event, and there was no proof from her side, it was difficult for us to honor the credit. We never want a customer to feel slighted or taken advantage of, but we have to ask for proof as well. This isn't the experience we like our customers to have, of course, and we're sorry about the situation and wish there were something we could do to make [redacted] feel more comfortable, but proof of credit is required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since The original purchase in October of 2014, I have been to this tiny shoe store, at least once a month: 3 times before this last time when I came in and told the [redacted] that I lost my credit slip. Each of the 3 times, she was:1) the only one in the store, no other employees, or partons,2) acknowledged who I was and remembered that I had a credit.In her response, she stated the phrase several times, "none of us". I don't know who these other people are who make up the "us" she is referring to.Also, when I originally returned the shoes I bought, because she had limited sizes and received the credit, I asked if I could use it in her clothing store, which the shoe store shares a space with. She told me no. She also said she would not be getting anything new in for winter and since I needed winter shoes and she had nothing in my son's size in the price range I was willing to pay, I kept coming back and was told that nothing new came in. Not to mention the fact that I worked in the building where the [redacted] lives and she definitely knows who I am.She remembered me each time I came in except for the last time, when I came in and asked her to help me resolve the issue of losing my credit slip.She also told me at that time that she does keep copies of credit slips, except she refused to search for it because she said that her accounting system is "extremely complicated". She refused to explain this extremely complicated accounting system to me when I requested an explanation. She said she has the credit books, but would not search for her part of the slip even though I had the original receipt with the purchase date on it, and I returned the shoes a few days later. I have done accounting for very large firms and there is nothing complicated about it. That is why it is called accounting, because you must account for every debit and credit. I am not satisfied with her response and these imaginary people that did not remember who I am. I would like a further investigation.Thank you in advance,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Kid's Boutique Shoes regarding complaint ID [redacted].Sincerely,[redacted]