Kids First Sports Center

Hello ***, I received a note from you and the Revdex.com concerning a complaint issued by [redacted] on 2/19/with the ID # of [redacted] .We regret that [redacted] feels so inclined to report to youI have been in much documented communication with her to resolve her frustrationShe has been given all necessary information and our coaches have thoroughly reviewed all facts and figuresWe do stand by what is owed and unfortunately cannot refund the Feb tuition payment she is requestingTo help explain furtherWhen our athletes are actively training in the gym, each athlete pays a monthly training tuitionWhen an athlete un-enrolls from team this training tuition is not longer owed and is immediately stoppedIn addition to the training tuitions athletes are responsible to pay their competition feesThese are fees due the competition organization that the athlete will be participating beThese fees can be quite large and cost much out of pocket up front to registerRegistration is often very far in advance to the date of the eventAs a courtesy to our athletes, our coaches pay these competition fees out of pocket up front and divide the total amount due into equal monthly payments that the athlete pays each month in addition to the training tuitionIn February, [redacted] , having un-enrolled from team in Jan, was not charged training tuitionHowever, the remaining amount of competition fees were billed and still owedOur coaches are not refunded by the competition event venue if an athlete drops from teamWhat [redacted] paid in February was truly owedIn fact, [redacted] would have owed more in competition fees, but our coaches were kind enough to contact each venue that the athlete was no longer participating with and were able to make arrangements to minimize the amount [redacted] would oweWe truly understand and care about each and everyone of our clients and athleteWe will always go above and beyond to provide fair and equal treatment for all parties within reasonWe are saddened [redacted] feels so much frustration, but we wish her all the bestPlease feel free to contact me should further question or concern ariseRachel Ckids first sports centerRachel Castle I Hospitality Department LeaderKids First Sports CenterE Kemper Rd | Cincinnati, OH 45249p: ###-###-#### | f: ###-###-####www.kidsfirstsports.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Additional emails were provided directly to [redacted] email due to issues being able to view online After testing, I am able to access the files through the online system Emails are copied below: ***Hi ***, This is the second of emails I’m sendingYou should have attachments all together aRelo PDF - They knew we were leaving as early as Nov The fees in question are supposedly related to an event in FebbEmail Jan-Feb-I was originally told my account was up to dateAnd I questioned the Feb payment prior to the Feb document being createdThank you, [redacted] From: [redacted] [mailto: [redacted] ] Sent: Thursday, May 26, 2:PM To: ' [redacted] ' Subject: RE: Contracts Hi ***, That’s an interesting dilemma, they must be getting converted into images Attached: Kaleigh Lester pdf- this is the file where the cost structure was updated It was created Feb per the properties(Note: not uploaded heresaving this to my computer for upload will change the modified date of the filePlease reference the file included in ***'s emails which was a drag and copy from email to email; preserving the modified dateA screen grab of the properties page is included and also referenced below) 15-handbook – the same file was provided for each of my daughters teams(Note: Not uploaded here, it was provided previously in the team welcome emails, and also send directly to ***.)a Notice the pages are numbered, and the page I signed aligns with the numberingHowever, the new payment schedule is not numberedb Hopefully, you’ll be able to open the file and see the creation date was Feb 22, this was created after I pointed out c Per the contract, all pricing structures would be provided by June of last year I was never told I would have fees beyond Jan I will be following this email with more docs that show: aThey knew we were leaving as early as Nov bI was originally told my account was up to dateAnd I questioned the Feb payment prior to the Feb document being created Thank you, [redacted] From: [redacted] [mailto: [redacted] ] Sent: Thursday, May 26, 11:AM To: [redacted] Subject: Re: Contracts Good morning [redacted] , I have added this information to your complaint file but the pdf files are too small to readWhen I try to enlarge them, they become distortedCan you send me these pdf files in a different format? Or maybe print them out in a readable size and send them to me? Thank you, [redacted] | Marketplace Resource ConsultantRevdex.com Serving Southern Ohio, Northern Kentucky & Southeast IndianaEast 4th Street, Suite 600Cincinnati, OH 45202p: ###-###-####f:###-###-#### [redacted] Revdex.com.org | give.org | Start With Trust® On Wed, May 25, at 8:AM, Cincinnati Revdex.com < [redacted] > wrote: ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Tue, May 24, at 8:PM Subject: RE: Contracts To: [redacted] Sorry for the spam this evening, I’m floored at the way Kids first has handled thisAnd I appreciate your patience in working through the issueI reviewed my email to find where I first saw the payment schedule you were provided and attached the email from when I was provided itThe document was created in Feb of this year, and was not part of the contractTo see this for yourself, you can view the properties of the file in the attached email To view when it was created:open the email, then double click on the pdf attachment to open itWhile viewing the PDF, click File in the upper left cornerSelect properties from the list.On this page you'll be able to see that the document was created Feb 22, This is during the window when I was trying to work directly with Kids first to resolve the issue If they provided the payment schedule and led you to believe my signature was associated with it (as the folded pages made it appear)– they have committed fraud and I recommend you report this to the local authoritiesThe document was created after I signed the contract as shown in the properties of the file Here’s a comparison of the original contract terms (left), and the pdf created Feb ( right)Note that all fees were finalized in June per the box included under the original payment sched (left): Furthermore, when you compare the Feb pdf to the amount that was auto debited from my account, they don’t match (see image) My opinion is the document was created in an attempt to rationalize the charge they processed on 2/– a charge that was not approved by me, and is not part of the contract Lastly, from the version of the Feb PDF document I was provided, you can see that they charged Kaleigh for fees related to a 2/competitionBut I had already pulled her out of competitions in Dec per the email below Thank you, [redacted] -----Original Message----- From: [redacted] [mailto: [redacted] ] Sent: Tuesday, May 24, 8:PM To: [redacted] Subject: Re: Contracts I just saw the second attachment from your emailsKids first made it appear that the payment terms were in my contractThey were not published as depictedThe payment schedule they are showing is missing June/July as outlined in the original contractAnd it was not part of the package I signed Thank you, [redacted] Sent from my iPhone > On May 24, 2016, at 7:PM, [redacted] < [redacted] > wrote:> > Hello,> > Contracts were provided as pdf attachments with each of the team welcome emailsAll team welcome emails are provided in the list of documents in the online file.> > The documents you shared were provided AFTER I left the program, and AFTER I inquired about the continued chargesThe fees outlined do not match the payment schedule I was on, or the timing originally communicated to me and signed in the contract> > It may be helpful to request the signed copy of my contract so you can see that it aligns with information in the emails provided.> If you can't see the pdf in the emails, please let me know what email I should forward those to do you can see the pdf that was provided.> > Thank you, > [redacted] > > Sent from my [redacted]

Hello [redacted] ,I received a letter by mail requesting our company's refund policyPer my previous emails and statements, *** [redacted] is not due a refundThe amount of money paid in February and March (the payments she is contesting) were valid amounts due to cover the competition fees that had been paid upfront by our Storm Cheerleading programThese funds were not refundable to the Cheer program due to the fact that [redacted] terminated her daughter’s cheer contractPlease see the attached document below signed by [redacted] agreeing to pay what is owed for any team fees upon leaving the cheer team mid seasonMy previous email below details this situation further for your additional review.I believe we can consider this case closedWe wish [redacted] all the bestThank you,Rachel Rachel C I Hospitality Dept LeaderKids First Sports CenterEKemper RdCincinnati, OH 45249###-###-#### [redacted] ---Rachel C< [redacted] >Attachments10:AM (hours ago)to me Hello ***, In addition to my email I previously sent below, I realized that the tuition schedule for our triple cheer team athletes did not attachI have attached it belowThis tuition schedule applies to athletes participating on three teamsThe tuition schedule that [redacted] has submitted to you applies to our team athletesAs you can imagine, being on three teams increases team fee costs as they owe competition fees per competition instead of You will see [redacted] ’s daughter’s name listed below the tuition schedule as one of our triple teamersAccording to the agreement signed by [redacted] and her daughter, she is responsible for Team fees through the month of AprilIt would have been in our right to continue to charge these feesHowever, due the kindness of our coaches and with the best intentions for our clients, the coaches were able to scratch the fees after the February and a small amount paid in March by [redacted] We have truly gone over and beyond to be sure we only charged the client what she truly owed to cover what could not be reimbursed to the Storm Cheer program for the competitions her daughter would be missingAs I have stated before, we wish her the bestRachel C.Rachel C I Hospitality Dept LeaderKids First Sports CenterEKemper RdCincinnati, OH 45249###-###-#### [redacted]

My daughter was on teams, I provided emails for all teams she was onPayments are broken into training fees and team fees.When someone leaves the gym, they are still responsible for team fees However, team fees completed in Jan, as shown in the contracts provided for all three of her teams (attached within each email).The cheer program was notified in Oct that I may be relocating, and it was confirmed beginning of JanMy daughter's last day was Jan All coaches were kept informed as plans evolved Per the bank statement, fees ended in Jan as expected, but I was still charged team fees in Feb - in contradiction with the contractsNot attached.Almost a month after leaving the program (Feb 22)I was provided a PDF of a payment schedule that:didn't match what was being pulled from accountwasn't on the same payment schedule (additional months were added)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint There has not been a resolution, 1.The contract I signed shows fees end in JanI gave the cheer program the heads up I would be leaving and pulled my daughter to a backup position oh her primary team in Dec-this is the same team fees are being assessed for in Feb based on communications from the cheer director. When I reminded them of contract terms, I was sent a pdf with terms that had month diff from the program cycle, payment months different from the contract, and fees different from what I had been paying. There was never alignment to the extra months of payment, only incremental monthly fees for the costs of my daughters participation on multiple teamsBased on contract term, my expectation was that all team fees were ended in Jan. I requested the refrain from charging addition fees until the Revdex.com has a chance to review.
Regards,
*** ***

Hello [redacted], I received a note from you and the Revdex.com concerning a complaint issued by [redacted] on 2/19/2016 with the ID # of [redacted].We regret that [redacted] feels so inclined to report to you. I have been in much documented communication with her to resolve her frustration. She...

has been given all necessary information and our coaches have thoroughly reviewed all facts and figures. We do stand by what is owed and unfortunately cannot refund the Feb tuition payment she is requesting. To help explain further. When our athletes are actively training in the gym, each athlete pays a monthly training tuition. When an athlete un-enrolls from team this training tuition is not longer owed and is immediately stopped. In addition to the training tuitions athletes are responsible to pay their competition fees. These are fees due the competition organization that the athlete will be participating be. These fees can be quite large and cost much out of pocket up front to register. Registration is often very far in advance to the date of the event. As a courtesy to our athletes, our coaches pay these competition fees out of pocket up front and divide the total amount due into equal monthly payments that the athlete pays each month in addition to the training tuition. In February, [redacted], having un-enrolled from team in Jan, was not charged training tuition. However, the remaining amount of competition fees were billed and still owed. Our coaches are not refunded by the competition event venue if an athlete drops from team. What [redacted] paid in February was truly owed. In fact, [redacted] would have owed more in competition fees, but our coaches were kind enough to contact each venue that the athlete was no longer participating with and were able to make arrangements to minimize the amount [redacted] would owe. We truly understand and care about each and everyone of our clients and athlete. We will always go above and beyond to provide fair and equal treatment for all parties within reason. We are saddened [redacted] feels so much frustration, but we wish her all the best. Please feel free to contact me should further question or concern arise. Rachel C. kids first sports centerRachel Castle  I  Hospitality Department LeaderKids First Sports Center7900 E Kemper Rd | Cincinnati, OH 45249p: ###-###-#### | f: ###-###-####www.kidsfirstsports.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Additional emails were provided directly to [redacted] email due to issues being able to view online.  After testing, I am able to access the files through the online system.   Emails are copied below: [redacted]Hi [redacted], This is the second of 2 emails I’m sending. You should have 4 attachments all together.  a. Relo PDF - They knew we were leaving as early as Nov.  The fees in question are supposedly related to an event in Feb. b. Email Jan-Feb-I was originally told my account was up to date. And I questioned the Feb payment prior to the Feb 22 document being created. Thank you, [redacted]  From: [redacted] [mailto:[redacted]] Sent: Thursday, May 26, 2016 2:43 PM To: '[redacted]' Subject: RE: Contracts Hi [redacted], That’s an interesting dilemma, they must be getting converted into images.  Attached:1.       Kaleigh Lester pdf- this is the file where the cost structure was updated.  It was created Feb 22 per the properties. (Note: not uploaded here. saving this to my computer for upload will change the modified date of the file. Please reference the file included in [redacted]'s emails which was a drag and copy from email to email; preserving the modified date. A screen grab of the properties page is included and also referenced below) 2.       15-16 handbook – the same file was provided for each of my daughters 3 teams. (Note: Not uploaded here, it was provided previously in the team welcome emails, and also send directly to [redacted].)a.       Notice the pages are numbered, and the page I signed aligns with the numbering. However, the new payment schedule is not numbered. b.      Hopefully, you’ll be able to open the file and see the creation date was Feb 22, this was created after I pointed out c.       Per the contract, all pricing structures would be provided by June of last year.  I was never told I would have fees beyond Jan.  I will be following this email with 2 more docs that show: a. They knew we were leaving as early as Nov.  b. I was originally told my account was up to date. And I questioned the Feb payment prior to the Feb 22 document being created.  Thank you,[redacted] From: [redacted] [mailto:[redacted]] Sent: Thursday, May 26, 2016 11:02 AM To: [redacted] Subject: Re: Contracts Good morning [redacted], I have added this information to your complaint file but the pdf files are too small to read. When I try to enlarge them, they become distorted. Can you send me these pdf files in a different format? Or maybe print them out in a readable size and send them to me?  Thank you, [redacted] | Marketplace Resource ConsultantRevdex.com Serving Southern Ohio, Northern Kentucky & Southeast Indiana1 East 4th Street, Suite 600Cincinnati, OH 45202p: ###-###-####f:###-###-####[redacted] Revdex.com.org | give.org | Start With Trust® On Wed, May 25, 2016 at 8:11 AM, Cincinnati Revdex.com <[redacted]> wrote: ---------- Forwarded message ---------- From: [redacted] <[redacted]> Date: Tue, May 24, 2016 at 8:48 PM Subject: RE: Contracts To: [redacted]Sorry for the spam this evening, I’m floored at the way Kids first has handled this. And I appreciate your patience in working through the issue. I reviewed my email to find where I first saw the payment schedule you were provided and attached the email from when I was provided it. The document was created in Feb of this year, and was not part of the contract. To see this for yourself, you can view the properties of the file in the attached email . To view when it was created:1. open the email, then double click on the pdf attachment to open it. 2. While viewing the PDF, click File in the upper left corner3. Select properties from the list.On this page you'll be able to see that the document was created Feb 22, 2016.  This is during the window when I was trying to work directly with Kids first to resolve the issue.  If they provided the payment schedule and led you to believe my signature was associated with it (as the folded pages made it appear)– they have committed fraud and I recommend you  report this to the local authorities. The document was created after I signed the contract as shown in the properties of the file.     Here’s a comparison of the original contract terms (left), and the pdf created Feb 22 ( right). Note that all fees were finalized in June per the box included under the original payment sched (left): Furthermore, when you compare the Feb 22 pdf to the amount that was auto debited from my account, they don’t match (see image).  My opinion is the document was created in an attempt to rationalize the charge they processed on 2/3 – a charge that was not approved by me, and is not part of the contract.   Lastly, from the version of the Feb 22 PDF document I was provided, you can see that they charged Kaleigh for fees related to a 2/28 competition. But I had already pulled her out of competitions in Dec per the email below.     Thank you, [redacted] -----Original Message----- From: [redacted] [mailto:[redacted]] Sent: Tuesday, May 24, 2016 8:02 PM To: [redacted] Subject: Re: Contracts I just saw the second attachment from your emails. Kids first made it appear that the payment terms were in my contract. They were not published as depicted. The payment schedule they are showing is missing June/July as outlined in the original contract. And it was not part of the package I signed.   Thank you, [redacted] Sent from my iPhone > On May 24, 2016, at 7:57 PM, [redacted] <[redacted]> wrote:> > Hello,> > Contracts were provided as pdf attachments with each of the team welcome emails. All team welcome emails are provided in the list of documents in the online file.> > The documents you shared were provided AFTER I left the program, and AFTER I inquired about the continued charges. The fees outlined do not match the payment schedule I was on, or the timing originally communicated to me and signed in the contract. > > It may be helpful to request the signed copy of my contract so you can see that it aligns with information in the emails provided.> If you can't see the pdf in the emails, please let me know what email I should forward those to do you can see the pdf that was provided.> > Thank you, > [redacted]> > Sent from my [redacted]

My daughter was on 3 teams, I provided emails for all teams she was on. Payments are broken into training fees and team fees.When someone leaves the gym, they are still responsible for team fees.  However, team fees completed in Jan, as shown in the contracts provided for all three of her teams (attached within each email).The cheer program was notified in Oct that I may be relocating, and it was confirmed beginning of Jan. My daughter's last day was Jan 31.  All coaches were kept informed as plans evolved.  Per the bank statement, fees ended in Jan as expected, but I was still charged team fees in Feb - in contradiction with the contracts. Not attached.Almost a month after leaving the program (Feb 22). I was provided a PDF of a payment schedule that:1. didn't match what was being pulled from account2. wasn't on the same payment schedule (additional months were added)

Hello [redacted],I received a letter by mail requesting our company's refund policy. Per my previous emails and statements, [redacted]. [redacted] is not due a refund. The amount of money paid in February and March (the payments she is contesting) were valid amounts due to cover the competition fees that had been paid upfront by our Storm Cheerleading program. These funds were not refundable to the Cheer program due to the fact that [redacted] terminated her daughter’s cheer contract. Please see the attached document below signed by [redacted] agreeing to pay what is owed for any team fees upon leaving the cheer team mid season. My previous email below details this situation further for your additional review.I believe we can consider this case closed. We wish [redacted] all the best. Thank you,Rachel  Rachel C.  I  Hospitality Dept LeaderKids First Sports Center7900 E. Kemper Rd. Cincinnati, OH 45249###-###-####[redacted]---Rachel C. <[redacted]>Attachments10:16 AM (22 hours ago)to me Hello [redacted], In addition to my email I previously sent below, I realized that the tuition schedule for our triple cheer team athletes did not attach. I have attached it below. This tuition schedule applies to athletes participating on three teams. The tuition schedule that [redacted] has submitted to you applies to our 1 team athletes. As you can imagine, being on three teams increases team fee costs as they owe 3 competition fees per competition instead of 1. You will see [redacted]’s daughter’s name listed below the tuition schedule as one of our triple teamers. According to the agreement signed by [redacted] and her daughter, she is responsible for  Team fees through the month of April. It would have been in our right to continue to charge these fees. However, due the kindness of our coaches and with the best intentions for our clients, the coaches were able to scratch the fees after the February and a small amount paid in March by [redacted]. We have truly gone over and beyond to be sure we only charged the client what she truly owed to cover what could not be reimbursed to the Storm Cheer program for the competitions her daughter would be missing. As I have stated before, we wish her the best. Rachel C.Rachel C.  I  Hospitality Dept LeaderKids First Sports Center7900 E. Kemper Rd. Cincinnati, OH 45249###-###-####[redacted]