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Kids R Kids Southriding

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Kids R Kids Southriding Reviews (2)

Samantha B[redacted] Date: Tue, Nov 24, 2015 at 1:16 PMSubject: Response to Complaint # [redacted]To: [redacted]@myRevdex.com.orgCc: [redacted], Thank you for taking the time to speak with me today, below is our response to complaint # [redacted]. Provider Information:Samantha...

B[redacted]Communications Director[redacted]South Riding VA [redacted]Daytime Phone: ###-###-####Provider Response: Kids ‘R’ Kids is a new building that was originally slated to open between the middle and the end of October. After discovering a power line that was not disclosed at the sale of the property and that effected the building of our retaining wall, Kids ‘R’ Kids was forced to push the opening date back two weeks to November 2nd 2015.  During this time, we waited for [redacted] to determine if they were going to disconnect or move their line.  We always wanted to be very transparent and communicated our construction updates weekly with parents via our [redacted] page and email system. Between the customer in question's enrollment date of July 10th 2015 and our final email to them on October 30th 2015, they were sent (and we received delivery confirmations) 11 automated emails regarding our construction timeline, opening date, and all school updates in addition to 7 emails from our staff personally regarding additional construction updates and enrollment information. We did not receive a single response from the customer in question informing us of any concerns with the opening date delay. Per the contract signed by the customer, it states that “I (the undersigned) understand that it is my responsibility to keep the school advised of any changes to the information provided in this application.”  We have no record of the customer in question requesting a refund or any form of communication from them informing us that they had chosen another school due to our two-week delay. If the customer can provide us with a dated copy of the request they sent to us requesting a refund and informing us that they had chosen to attend a different school, we will be happy to issue the refund. However, per our enrollment policy, once we opened families had 3 business days to disenroll from the school in order to receive a full refund of their enrollment application fee.Sincerely, Samantha B[redacted]-- Samantha B[redacted]Communications DirectorOffice: ###-###-####

Samantha B[redacted] Date: Tue, Nov 24, 2015 at 1:16 PMSubject: Response to Complaint # [redacted]To: [redacted]@myRevdex.com.orgCc: [redacted], Thank you for taking the time to speak with me today, below is our response to complaint #...

[redacted]. Provider Information:Samantha B[redacted]Communications Director[redacted]South Riding VA [redacted]Daytime Phone: ###-###-####Provider Response: Kids ‘R’ Kids is a new building that was originally slated to open between the middle and the end of October. After discovering a power line that was not disclosed at the sale of the property and that effected the building of our retaining wall, Kids ‘R’ Kids was forced to push the opening date back two weeks to November 2nd 2015.  During this time, we waited for [redacted] to determine if they were going to disconnect or move their line.  We always wanted to be very transparent and communicated our construction updates weekly with parents via our [redacted] page and email system. Between the customer in question's enrollment date of July 10th 2015 and our final email to them on October 30th 2015, they were sent (and we received delivery confirmations) 11 automated emails regarding our construction timeline, opening date, and all school updates in addition to 7 emails from our staff personally regarding additional construction updates and enrollment information. We did not receive a single response from the customer in question informing us of any concerns with the opening date delay. Per the contract signed by the customer, it states that “I (the undersigned) understand that it is my responsibility to keep the school advised of any changes to the information provided in this application.”  We have no record of the customer in question requesting a refund or any form of communication from them informing us that they had chosen another school due to our two-week delay. If the customer can provide us with a dated copy of the request they sent to us requesting a refund and informing us that they had chosen to attend a different school, we will be happy to issue the refund. However, per our enrollment policy, once we opened families had 3 business days to disenroll from the school in order to receive a full refund of their enrollment application fee.Sincerely, Samantha B[redacted]-- Samantha B[redacted]Communications DirectorOffice: ###-###-####

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Address: 25160 Loudoun County Pkwy, South Riding, Virginia, United States, 20152

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