Kids R Us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The credit card NAME used did not match what I have LISTED on the card in question The address was NOT spelled correctly When I order ANYTHING, I spell out [redacted] *** Our street address is an unusual spelling The package did reach our address On the order they GOT FROM SOMEONE else was the WRONG EMAIL ADDRESS & when I emailed that address it came back undelivered The PHONE NUMBER listed was NOT MINE Since getting our May credit card bill Someone charged over $onto our card last month The order to BIGzoo was the last thing charged It was a fraud Regards, [redacted] ***

Sent: Monday, June 15, 10:AM [redacted] Subject: Issue [redacted] Our response: This customer claims a fraudulent charge resulted in an order being sent to herHowever, someone entered her credit card number, her security code, and her addressShe acknowledges receipt of the item to the address that matches her address on file with her credit cardShe, like all customers, is entitled to a refund per our Return Policy clearly stated at [redacted] However, she does not want to pay return shipping, so she is filing a complaintIf this was a fraudulent charge, we would simply issue a full refundHowever, this is not a case of fraud, since the address was verified by [redacted] and we shipped to that addressA thief would ship to a different address We tried repeatedly to verify that the charge was made to a credit card in her possession, but she was uncooperative, refusing to provide the information neededWe have been in very frequent communication with this customer, and have thoroughly investigated the order to look for evidence of fraudThere is none ========================= [redacted] =========================

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The credit card NAME used did not match what I have LISTED  on the card in question.  The address was NOT spelled correctly.  When I order ANYTHING, I spell out [redacted].  Our street address is an unusual spelling.  The package did reach our address.  On the order they GOT FROM SOMEONE else was the WRONG EMAIL ADDRESS & when I emailed that address it came back undelivered.  The PHONE NUMBER listed was NOT MINE.    Since getting our May credit card bill.  Someone charged over $5000.00 onto our card last month.  The order to BIGzoo was the last thing charged.  It was a fraud. 
Regards, [redacted]

Sent: Wednesday, June 17, 2015 10:14 AM [redacted] Subject: [redacted]   I understand your frustration. I have no idea who placed the order or misspelled things. However, misspellings are not grounds for fraud. When your card is successfully used by anyone to ship an item to you, it is not considered fraud.   Given that you are in possession of the order, someone entered your card number & address & security code successfully, and the credit card company authorized the charge and the address, we cannot conclude that this is fraud.   You are welcome to return the item per our clearly stated Return Policy, but you are responsible for the return shipping and are only eligible for a refund of items returned in like-new condition.   Thanks.

Sent: Monday, June 15, 2015 10:55 AM [redacted] Subject: Issue [redacted]   Our response:   This customer claims a fraudulent charge resulted in an order being sent to her. However, someone entered her credit card number, her security code, and her address. She acknowledges receipt of the...

item to the address that matches her address on file with her credit card. She, like all customers, is entitled to a refund per our Return Policy clearly stated at [redacted]  However, she does not want to pay return shipping, so she is filing a complaint. If this was a fraudulent charge, we would simply issue a full refund. However, this is not a case of fraud, since the address was verified by [redacted] and we shipped to that address. A thief would ship to a different address.  We tried repeatedly to verify that the charge was made to a credit card in her possession, but she was uncooperative, refusing to provide the information needed. We have been in very frequent communication with this customer, and have thoroughly investigated the order to look for evidence of fraud. There is none.  ========================= [redacted] =========================

We are terribly sorry for the delay. We received your order, but did not have enough of the fennec fox in stock to fill your order. We have tried repeatedly to get more in stock, but the manufacturer is out as well. Since it could take quite a while for the manufacturer to get more, we are refunding...

your order in order to close this complaint.Please know this is not a typical occurrence. The VAST majority of the orders we receive ship the next day. Thanks for shopping at theBIGzoo!