Kids World came this morning to correct the problemHe tacked the awning down but it was really damagedIt's never going to be the sameWe should see if the end result will be betterIf so ok, but if not it needs to be replaced I will send you pictures of the end result [redacted] ***
In regards to this complaintOn Kids World Sales flyer the price listed for this basketball Goal states $CASH AND CARRYIm
confused where it states that installation is included in that phraseBelow it shows a payment with approved credit with installationIt also says below the payment that installation is $for our hoopsClearly the customer was confused with thisI understand that but do not feel eager to work with a customer that DEMANDS and also threatens to take complaints to Social MediaIn reference to the phones being disconnectedThat is correctI myself did call the customer the following day and also asked the original salesman to follow up and he did alsoThe customer claimed the Medina salesman quoted that hoop at $installedThe salesman said he most certainly did not quote that and has never sold a hoop with that type of discount.Being in business years and building the great reputation the we have To intentionally advertise or confuse our customers certainly wouldn't be our intentions Kids World will offer to split the difference of the $install and offer the Hoop at $installed plus tax Thank You, *** *** Kids World Playsystems ***
*** ***
*** ***
Hello,
The manufacturer has looked at all the pictures and stated is was assembled correctHowever if there is an over sight I would be happy to send out a tech to look over the swing and be sure the canopy is secureThe manufacturer stated the canopy looks fine just needs dry cleanedI would be willing to help out w the cleaning bill if customer will agree
Thank You,
Kids World Playsystems
I am responding to case ID 1***. Kids World delivered a swing to *** that was sold as a display model and "AS IS" The manufacturer reviewed the pics
and stated it looks to be assembled correctly and the canopy is fineThey
recommended the customer remove
canopy and have it cleaned or dry cleanedThis
swing was sold in Outdoor products will weather and need periodic upkeep
Manufacturer declined any warranty on the product
Thank You,
*** ***
Kids World Playsystems
***
330-877-phone
330-877-fax
I would go elsewhereService is really poorYou can't get anyone to call you backAfter finally getting to speak with their outsourced accounting, I was stunned by their misrepresentation of the contractAll the details you need to know about my situation-
Rent to own contract, paid over HALF of total sticker price at down payment, yet still FORCED to pay ENTIRE sticker price over the course of yearsSo my down payment wasn't actually recognized as suchQuestionable business practices AT BEST
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Kids World Playsystems is a 23 year business built on customer satisfaction and referrel. I understand the customer concerns about the delivery and installation timing. This was due to a Manufacturer delay in the shipping process and does not fall back on Kids World. There can be occasional...
delays with seasonal manufacturing and installations. The manager was in direct contact with [redacted] on many occasions by email and phone. As far as relocating the set. That would not be a problem. Being notified yesterday is was to close to the tree line we have not had an opportunity to resolve the issue or spoken to the customer about the concern before they published this complaint. I am glad the installers made the customer aware of the poison ivy issues since they did not know considering they have allergic reactions to it. It would have been a good idea for the installation area to be staked out prior to the installers arriving to the job site. This would have made this a non issue. Kids World will relocate the set to the customers satisfaction today.
Kids World came this morning to correct the problem. He tacked the awning
down but it was really damaged. It's never going to be the same. We should see
if the end result will be better. If so ok, but if not it needs to be replaced.
I will send you pictures of the end result.
[redacted]
Kids World came this morning to correct the problemHe tacked the awning down but it was really damagedIt's never going to be the sameWe should see if the end result will be betterIf so ok, but if not it needs to be replaced I will send you pictures of the end result [redacted] ***
In regards to this complaintOn Kids World Sales flyer the price listed for this basketball Goal states $CASH AND CARRYIm
confused where it states that installation is included in that phraseBelow it shows a payment with approved credit with installationIt also says below the payment that installation is $for our hoopsClearly the customer was confused with thisI understand that but do not feel eager to work with a customer that DEMANDS and also threatens to take complaints to Social MediaIn reference to the phones being disconnectedThat is correctI myself did call the customer the following day and also asked the original salesman to follow up and he did alsoThe customer claimed the Medina salesman quoted that hoop at $installedThe salesman said he most certainly did not quote that and has never sold a hoop with that type of discount.Being in business years and building the great reputation the we have To intentionally advertise or confuse our customers certainly wouldn't be our intentions Kids World will offer to split the difference of the $install and offer the Hoop at $installed plus tax Thank You, *** *** Kids World Playsystems ***
*** ***
*** ***
Hello,
The manufacturer has looked at all the pictures and stated is was assembled correctHowever if there is an over sight I would be happy to send out a tech to look over the swing and be sure the canopy is secureThe manufacturer stated the canopy looks fine just needs dry cleanedI would be willing to help out w the cleaning bill if customer will agree
Thank You,
Kids World Playsystems
I am responding to case ID 1***. Kids World delivered a swing to *** that was sold as a display model and "AS IS" The manufacturer reviewed the pics
and stated it looks to be assembled correctly and the canopy is fineThey
recommended the customer remove
canopy and have it cleaned or dry cleanedThis
swing was sold in Outdoor products will weather and need periodic upkeep
Manufacturer declined any warranty on the product
Thank You,
*** ***
Kids World Playsystems
***
330-877-phone
330-877-fax
I would go elsewhereService is really poorYou can't get anyone to call you backAfter finally getting to speak with their outsourced accounting, I was stunned by their misrepresentation of the contractAll the details you need to know about my situation-
Rent to own contract, paid over HALF of total sticker price at down payment, yet still FORCED to pay ENTIRE sticker price over the course of yearsSo my down payment wasn't actually recognized as suchQuestionable business practices AT BEST
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Kids World Playsystems is a 23 year business built on customer satisfaction and referrel. I understand the customer concerns about the delivery and installation timing. This was due to a Manufacturer delay in the shipping process and does not fall back on Kids World. There can be occasional...
delays with seasonal manufacturing and installations. The manager was in direct contact with [redacted] on many occasions by email and phone. As far as relocating the set. That would not be a problem. Being notified yesterday is was to close to the tree line we have not had an opportunity to resolve the issue or spoken to the customer about the concern before they published this complaint. I am glad the installers made the customer aware of the poison ivy issues since they did not know considering they have allergic reactions to it. It would have been a good idea for the installation area to be staked out prior to the installers arriving to the job site. This would have made this a non issue. Kids World will relocate the set to the customers satisfaction today.
Kids World came this morning to correct the problem. He tacked the awning
down but it was really damaged. It's never going to be the same. We should see
if the end result will be better. If so ok, but if not it needs to be replaced.
I will send you pictures of the end result.
[redacted]