Kidsafe, Inc.

Sent: Friday, January 29, 3:PM To: ***@yahoo.com Cc: drteam Subject: CASE # *** January 29, Dear Mr***, I received a letter
from the Revdex.com today ( January 29, ). You stated that you have made several attempts to cancel alarm monitoring service and we have ignored them. It is our policy to cancel a customer’s alarm monitoring account provided the original term has ended and we receive a written request ( see paragraph of your agreement ) from the customer I have not been able to find any faxes or records that you have sent over a request to cancel. What fax number did you use? Please scan a copy of one of the original faxes along with the original fax confirmation and E-mail to me: mark.***@texashomeelectronics.com / Copy: [email protected] . If you do not have the original fax and confirmation please write a new request to cancel letter, note the date that you originally wanted to cancel and E-mail copies to myself and the Revdex.com Thanks, Mark Mark *** Texas Home Electronics, Ltd Office: 713-694-#*** E-mail: mark.***@texashomeelectronics.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Sent: Friday, February 05, 2016 9:00 AM Subject: RE: CASE # [redacted] February 05, 2016 Mr. [redacted],                   Thank you for responding.  I don’t know why we never received the original faxes requesting cancellation of your service but will use the ones that you sent over in the E-mail.                  Your account has been cancelled and all outstanding invoices have been credited.                                   Thanks                                   Mark