Kidwell Fence Company

To Whom it May Concern,
This letter is in response to the letter from [redacted]. I do not know who [redacted] is however I do have a contract for a fence for [redacted] at the listed address of [redacted] who we have completed a fence for.
The contract...

with this customer was signed the end of May and at that time we were 4-6 weeks out on fence installs and as I mentioned above her fence is complete. The fence was complete around the 9th of July I believe. As for her complaints, the first crew did go up and have some issues about where it was located at. This property is located on a mountain and the ground is hard as a rock. So the next day I did have to send another crew up there that was able to handle the terrain better. The post where the gate was suppose to go was put in the wrong place at first and we did move it before any of the boards were up, so it did not cause any harm toanything.I understand that she was frustrated with the fence taking longer than she thought it would take, however as I mentioned where this fence is located at, is extremely hard ground. We seem to be the only fence company that will go up there. In fact we typically charge more for jobs in this area, but the salesman that sold this job was new and did not know we had an upcharge, so she said $1,000 in the aspect as well we had 30 jackhammer holes that should of cost her $30 each (we have a clause in our contract that states if a jackhammer has to be brought out there is an extra charge) we waived these charges as well.Please let me know if you have any further questions. Thank you.

Good Afternoon. This letter Is in regards to a complaint that was filed against us from [redacted],Approximately 3 years ago we did some work for them in their home which included a new floor The floor was from [redacted] and is a laminate hardwood style flooring, A couple months ago we...

received a call that there were some problems with the flooring. We went out and took a look and notice that the floor was buckling in some places and so we had a rep come out and they did a test and concluded it was moisture. It could be from several things as simple as cleaning it with too much water on the mop. Regardless of what it was, it was not covered under the warranty with [redacted],The gentleman who installed the floor is no longer with us because of health conditions but he did contact the [redacted] and said he would install the floor for no cost if it was because of him installing it wrong. When it came back it was because of moisture, he said okay well I did nothing wrong. The [redacted]'s son then said to make his parents happy, he would pay us to install the floor, if we could come to an agreement on a price, installing it at a discount. Our salesman went and purchased the flooring in good faith and then never heard anything else from the son. The [redacted]'s themselves even made a comment that they were worried that they had not heard from their son and that was unusual (he worked out of town on a regular basis).We were trying to help these customers out by going to install at a discounted price, but then when we kept trying to contact the son and never heard back things starting going bad and actually since the first complaint filed against us, the son has threatened our salesman with verbal and physical threats over the phone.That is kind of the long and short of everything. I am also faxing over the report from [redacted] that explains the issues with the floor and why they did not cover it and why it may have come up. Thank you for your time.

Review: Kidwell was hired to install deck and a patio. The patio was installed by a subcontractor, [redacted]. Kidwell is ultimately responsible for all work performed as they brought [redacted] to our house. The product delivered is not installed correctly, not adequately sloping away from home, is the wrong dimensions and is the wrong stamp pattern. The sales consultant lied about the product we contracted for. The work itself is horrible. Kidwell admits its the worst job they have seen. Kidwell has been avoiding proper resolution. We need a total tear out and re-install. Kidwell is saying they will give a discount off the product. The product is wrong and awful. Discounts are not acceptable. We need the job redone.Desired Settlement: The install job needs to be ripped out and replaced with the order we contracted for. Correct install practices and methods to be used.

Business

Response:

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Consumer

Response:

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Review: [redacted]

I am rejecting this response because: