Kidwell & Gallagher, Ltd.

I received a bill from Barbara Gallagher for $502.28 on June 30, 2014. On July 22, 2014,I called Barbara Gallagher's office, told the secretary who I was, and said I'd like to pay my balance I owe in full. She told me the total amount was $502.28 and I paid it right then on the phone. On August 23, I got a collection letter in the mail from [redacted] Collection Services dated August 20, 2014, stating that I owed double the amount that was shown on the letter I received in June, plus a $40 interest fee. I called to pay my bill in full on July 22, 2014 and that is what I was told had happened while I spoke to the secretary on that day. Sending me to collections for double the amount I was told I owed, after I paid the bill, is unacceptable.Product_Or_Service: QDROAccount_Number: None provided by busDesired SettlementI would like Barbara Gallagher's office to retract the collection notice and any negative impacts this may cause to my credit.Business Response This client had a delinquent account with my office for two separate matters and $500(exclusive of minor interest) was owed on each. The client was billed for these items first in September of 2013. The client was WELL aware that each matter was billed at a $500 flat fee and agreed to this in writing. Months went by with no payment. I contacted the client and she informed me of a new address. In April of 2014, the bills were sent to her correct address. I mailed them personally so I know this to be true. These bills reflected a balance just over $1,000. Still, no payment. Then in July she did call my office and was told in error that all that was owing was $502.28. The employee, new at the time had only checked one matter when she quoted the amount due. The client paid that amount and per our office policy the remainder was sent to collections. However, again due to an employee error, the ENTIRE amount was sent to collections not reflecting a payment she had made. When the client contacted me directly on 8/27/2014, the collection company was IMMEDIATELY called and the matter was corrected. We did err in telling the client the amount outstanding and in reporting the incorrect amount to collections and for this we apologized to her. However, the client knew full well for MONTHS how much she owed.