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KIDWORKS CHILDRENS'S CENTRE

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KIDWORKS CHILDRENS'S CENTRE Reviews (6)

I have looked into this case# [redacted] as checking emails this morning and it shows that I sent the case to the store on 8/27/ and today there were two bounce back emails about undeliverable emailsI have contacted the store and spoke with Alfredo the Director for that area and he has requested to see this emailWe can email him at [redacted] @kremeworks.com Alfredo has contacted the customer twice one time last week and one time this week, he has left two voicemails for the customer to call him back but no responseAlfredo is going to try and call him again today Thanks, Fialisa P [redacted]

It seems that we cannot make this customer happy. The shop has contacted the customer for resolution and the customer was not happy. The statment below is from Krispy Kreme Manager. I was able to get in contact with the guest via e-mail after several attempts via phone and email. He was very short and rude in response. He did not want to talk over the phone and disregarded my call's which he made clear in his email reply, that he didn't want to talk. We have sent coupons to his address listed, but he was unhappy, with refund and or coupon. Best, AV [redacted] Assistant Director of Operations Kremeworks DBA Krispy Kreme206.459.0809 Sent from my iPad

It seems that we cannot make this
customer happyThe shop has contacted the customer for resolution and the customer
was not happy
The statment below is from Krispy Kreme Manager
I was able to get in contact with the guest via e-mail after
several attempts via phone and emailHe was very short and rude in response
He did not want to talk over the phone and disregarded my call's which he made
clear in his email reply, that he didn't want to talkWe have sent coupons to
his address listed, but he was unhappy, with refund and or coupon.
Best,
AV
*** ***
Assistant Director of Operations
Kremeworks DBA Krispy Kreme
Sent from my iPad

This response came from the Manager at the store locationHowever, the case is still pending
"margin: 0in 0in 0pt;" class="MsoNormal">
I called the store and spoke to
DeannaShe remembers this case, and remembers printing it out for David,
and said David the GM should have reached out to the customer but she was
unsure since he was not there currentlyI asked her to check in with him in
the morning and to have him email us ASAP to let us know what is going on,
since you need to respond to the Revdex.com
Deanna stated that Chris ***
coached them to upsell and bundle doughnut holes with the $Panther
promotion, to increase sales of doughnut holesShe believes this is all Traci
was trying to do, not ‘lie’ to this woman

I spoke with Steven and he explained the issue to me and in return I explained Krispy kreme big promotion day and there are somethings that we need to work on as a CompanyIt's such a huge day for our shops and we thought we were overly prepared, but there
was some issues that took place and we trying to resolve them as they come in. l have mailed the customer a BOGO coupon for his inconvenience and it's to Buy a dozen and get a dozen for Free

I have looked into this
case#*** as checking emails this morning and it shows that I sent the case
to the store on 8/27/
and today there were two bounce back emails about
undeliverable emailsI have contacted the store and spoke with Alfredo the
Director for that area and he has requested to see this emailWe can email him
at ***@kremeworks.com
Alfredo has contacted the customer twice one time last week and one time this
week, he has left two voicemails for the customer to call him back but no
responseAlfredo is going to try and call him again today
Thanks,
Fialisa P***

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