Kidz Kingdom Learning Center

In response to the complaint madeThe director, who handles the day to day operations of our facility explained to the parent that the contract states a “two week notice must be provided prior to the withdrawal of the childPolicy, is typically that NO REFUND would have been given due to our policy, however, since the parent expressed concerned for what seemed to be an unverifiable assumption, we only charged the parent the enrollment fee, as well as, one day’s service which was providedFurther, the parent submitted her complaint to the state regulatory agency who arrived the next day, evaluated the complain and photos provided and concluded that the complaint was unfoundedWe recognize that choosing the right daycare provider is a huge undertaking for every parent and the first few days may be unnervingKidz Kingdom extended a grace the parent by refunding the portion of funds received out of consideration for the parent’s expressed feelingsHad we adhered to our contractural agreement as normal, the parent would have been responsible for paying an additional $prior to withdrawing her childWe apologize that the consideration extended by our management, and the findings of the state regulators was insufficient to this parent.Kidz Kingdom Learning Center

In response to the complaint made. The director, who handles the day to day operations of our facility explained to the parent that the contract states a “two week notice must be provided prior to the withdrawal of the child. Policy, is typically that NO REFUND would have been given due to our...

policy, however, since the parent expressed concerned for what seemed to be an unverifiable assumption, we only charged the parent the enrollment fee, as well as, one day’s service which was provided. Further, the parent submitted her complaint to the state regulatory agency who arrived the next day, evaluated the complain and photos provided and concluded that the complaint was unfounded. We recognize that choosing the right daycare provider is a huge undertaking for every parent and the first few days may be unnerving. Kidz Kingdom extended a grace the parent by refunding the portion of funds received out of consideration for the parent’s expressed feelings. Had we adhered to our contractural agreement as normal, the parent would have been responsible for paying an additional $176.00 prior to withdrawing her child. We apologize that the consideration extended by our management, and the findings of the state regulators was insufficient to this parent.Kidz Kingdom Learning Center